Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 14 of 14
  1. #1

    Default Problems trying to claim Friends Life pension

    I'm trying to cash in my pension. It's very small so as a small pots payment should be easy, nothing ever is though. Friends Life aren't even sending out the claim forms and they've told me that they don't know when they will be able to do so. I'm furious! The money should now be legally mine and earning me interest, but it seems the pension companies are going to hold off payment for as long as possible by not sending out the claim forms. Their excuse is that they are inundated with requests and have a huge backlog. This is twaddle, they've known about the changes for over a year! Surely their must be a way to charge statutory interest from the date claim forms were requested? Any ideas on this would be appreciated..............


  2. #2

    Default Re: Problems trying to claim Friends Life pension

    Hello there.

    They may pay you interest if your pot isn't earning anything, but if the money is still invested, you may not be losing out.

    Are you over age 55 and are you trying to cash it on grounds of triviality?

    And is this a personal pension or another type, please?

    HB


  3. #3

    Default Re: Problems trying to claim Friends Life pension

    Hi honeybee,
    Yes I'm over 55 and it will be a triviality payment and it's a personal pension. Just frustrated that I keep being told I'll get the forms within 7 days and nothing arrives. Been told this 3 times so far!


  4. #4

    Default Re: Problems trying to claim Friends Life pension

    That's not good, I agree.

    How long have you been waiting?

    HB


  5. #5

    Default Re: Problems trying to claim Friends Life pension

    Looking at their FB page, you're not the only one, BT.

    We don't have a Friends Life rep, but as they're part of Aviva nowadays, I'll let the Aviva reps know.

    HB


  6. #6

    Default Re: Problems trying to claim Friends Life pension

    PM sent.

    I wonder why FL can't just have forms on their website that you could print off and send back to them?

    HB


  7. #7

    Default Re: Problems trying to claim Friends Life pension

    I've been waiting for the forms for 5 weeks. Not too long I know but I wanted to get this rolling before I go away in June. I have contacted the FL pension advisers by email and phone but I keep being told the same thing 'We're sorry you haven't received the claim forms yet, we'll get them to you in the next 7 days' then nothing arrives. I make another call and the same thing happens! (They won't accept a request for a claim formicon by email). I was told that I'd have full payment 4 weeks after claiming but at this rate I'll never see it.


  8. #8

    Default Re: Problems trying to claim Friends Life pension

    Hi
    I am also have the same problem with Friends Life .I have made many calls only to be told they don't know .
    I have just finished a call with a manager at Friends life who has told me they have no idea when the forms will be made available


  9. #9

    Default Re: Problems trying to claim Friends Life pension

    Who have you spoken to so far please?

    customer servicesicon should be able to raise a complaint for poor service for you if you ask them. It would be worth confirming it in writing with them after your phone callicon, so you have a paper trail.

    In fairness, I believe some of the final rules were only confirmed a few weeks ago, but I realise this is of no comfort to you. If they say they will send forms in a week, they really should do that.

    HB


  10. #10

    Default Re: Problems trying to claim Friends Life pension

    I have only spoken to people on the contact desk . I thought that I would have had some response from Friends life regarding the paperwork so did not really think to get a contact name until this morning.i was unable to get the contact who called me this afternoon as I was out and about .
    I have emailed their complaints department and contacted the Financial Ombudsmanicon Service .
    The problem I have is that they have not sent any forms out and do not have any idea when this will happen.
    I was told it was to do with the administration department this is a very poor service and not acceptable .


  11. #11

    Default Re: Problems trying to claim Friends Life pension

    I have kept an email+paper+telephone trail for all dealings with Friends Life. I have made a written complaint and their answer was along the lines of 'we may deal with it in a few months time'. There's no point in contacting the Ombudsmanicon until you've written a formal complaint letter to Friends Life and waited for their response, they have a time limit of 8 weeks to resolve your issues. I am now talking to TPAS (The Pensions Advisory Service) who are very interested in what's happening with Friends Life and their reluctance to send out any claim forms. I've sent them everything and pointed them towards FL facebook page where they can actually see the people complaining about the same thing.
    Follow this link http://www.pensionsadvisoryservice.o...ow-we-can-help
    Choose 'ask us' then webchat in the left column and you can talk to them straight away.


  12. #12

    Default Re: Problems trying to claim Friends Life pension

    Hi

    Are you sending your correspondence to the AVIVA Address (as Friends Life was taken over by AVIVA)

    http://www.expressandstar.com/busine...life-takeover/

    On this link: http://advisers.friendslife.co.uk/ go to the bottom left of the webpage

    Click on About Us it opens a new webpage

    Then on the left side of webpage go down and Click on Contact Us (have a little look)

    (on the above link you can also click on UK Customers for more information)

    General Enquiries

    Head Office
    Aviva plc
    St Helen's
    1 Undershaft
    London
    EC3P 3DQ
    United Kingdom

    Telephone +44 (0)20 7283 2000
    E-mail helpdesk@aviva.co.uk


  13. #13

    Default Re: Problems trying to claim Friends Life pension

    Thanks Stu, I hadn't even thought of that! I'll have a good look, Friends Life are not giving out any contact details except their own and all their paperwork has a PO address.


  14. #14

    Default Re: Problems trying to claim Friends Life pension

    Just glad to be of help

    I would also consider making a formal complaint to Aviva (details in post#12) about your Friends Life Pension and the constant delays with the forms (why cant they email you the forms) ask.



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