Having successfully reclaimed PPI for son-in-law from both a loan and credit card from these chancers now I would like to reclaim the packaged account fees they fleeced from him over the years.

Have all the information for claim from a SAR - appears to have have one for years with the fees increasing over the years - no letters or information in the SAR relating to benefits/selling process - was just told and accepted he need one - was very naive financially and has paid lots in fees over the years - all under control now with help from CAG.

I would like to know which spreadsheet to use. In addition any links to threads or information relating to reclaiming would be greatly appreciated - have looked at the FOS case studies which are somewhere on the site.

Thanks in advance, Intend.

Hi there

http://www.consumeractiongroup.co.uk/forum/showthread.php?434075-Natwest-gold-packaged-account-fees-reclaiming-**WON-%A31100!!**

That thread looks recent enough for a guide in general for reclaiming. There is link to a spreadsheet there as well.

Feel free to reed through the won threads in the sub forum for ideas. Ask any questions here

I'm using the ppi spreadsheet I think and intend to use the overdraft rate at the time which was around 28.9% from memory. I don't have access to my lappy at the mo but will confirm this over the next day or 2.

thanks for replies

I'm using the second spreadsheet in this link.

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011&p=3653267#post3653267

I am using the same, however have a huge query.

I am not sure what interest rate to charge - the 8% standard rate or the rate charged by the bank on the overdraft as lots of fees/interest on the account some of which must be attributable to the fees charged on the packaged account.

Intend

The rate the bank charged you as that is what you paid and need to claim back. I suspect it's somewhat more than 8%.

FCA view Intend

A summary of the key new rules we consulted on in CP11/20 and which this consultation paper provides feedback on were:

• a firm must take reasonable steps to establish whether the customer is eligible to claim under each policy and inform them whether or not they would be eligible to claim.
  
• a firm must provide the customer with an annual statement that sets out any qualifying requirements to claim under each policy and remind them to review whether they meet these requirements.
  
• the steps a firm must take to ensure the suitability of its advice on a policy included in the package.
   
  FOS sadly state that 8% is the accepted rate for package reclaims, regardless of the rate you were charged
   
  However nothing to stop you asking for the rate you were charged
  

Would agree but cannot find the rate of interest charged on the copy bank statements.

Total fees charges from 2001 until stopped in 2010 is in excess of £1300 plus the interest. At start the account was a Select account but changed over time to Platinum, Premier Plus and lastly Premier Vantage - can find nothing in the SAR relating to these.

I think they will only pay at the accepted FOS rate anyway

Thanks oldrouge - take it the FCA guidance can be grounds for mis-selling of the account - have that page saved on desktop as well as the case studies from the FOS.

Need to get my head around the reasons for mis-selling as do not want to give them an excuse to diss the claim. Any advice on this welcome.

View from the fos--use whichever applies to your claim

Figures show how the Financial Ombudsman Service has seen complaints about packaged accounts soar by 155 per cent in the past nine months. It is now receiving dozens every day. And it is finding in favour of customers in eight out of ten cases.

The Ombudsman says most of the complaints are about the way the account was sold. Many did not even realise they were paying for a packaged account as they had been ‘upgraded’ without being told.

Some had been misled into believing a fee-charging account was their only option or were told they had to take it out to get the loan or mortgage they wanted.

Others were lured into forking out for insurance policies only to later discover they were ineligible to claim on the cover they were paying for

Thanks oldrouge - food for thought in your post.

Will claim with the 8% I think, but ask for additional refunds due the account being o/d as a result of the fee. Complicated but can only hope something comes of this side of the claim.

Anyone got an address for Lloyds re reclaiming packaged accounts??

Anyone got an address for Lloyds re reclaiming packaged accounts??

This is the only one I found...

Customer Care

Lloyds Bank Insurance

Tredegar Park

Newport

NP10 8SB

You could always send / take it to your branch and ask them to forward it to the relevant office if they can't deal with it.

Any update intend?

Sorry for delay busy with other debts

About to try to put a watertight case and am looking for any details on the following packaged accounrts

Select - from Sept 2001 to June 2006

Platinum from July 2006 to Jan 2007

Premier Plus Feb 2007 to Jan 2009

Premier Vantage Feb 2009 to May 2010.

Any help in tracking down details of what these odffered would be gratefully received. About to trawl the net. I want to make it clear these accounts were unsuitable and contributed to ongoing financial problems and overdraft fees.

Intend

Hi intend.

If you still need info I've found a letter dated February 2005 with "Important Changes to your Select current account".

It states that you'll get:

1. Improves Lloyds TSB Select Home Shopping Service - gives minimum of 10% discount off in-store electrical goods at various stores for branded electrical goods when you spend £50 or more.

2. 6.5% discount on holidays booked through Lloyds TSB Travel Service.

3. Improved Mobile Phone insurance - cover to include loss increasing from £45 to £95.

4. New Sentinel Card Protection

5. Same AA Breakdown Cover worth £66 a year.

I'm not sure if it will help you, but if you want a scan of it I'll email it to a member of the site team to forward to you.

Hi all

Had a few issues to sort out over last year. A loan has recently become SB, so think I now have the energy to carry this forward in the next few months.

The SB loan had PPI on it - not sure whether I should pursue this or not. Advice welcome.