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Travel lodge £150 'fine' for Smoking.


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Travel lodge have accused me of smoking in their room.

 

 

This was sent by Civil Recovery Solutions.

 

 

On the first letter I received I replied denying any smoking on my part,

 

 

I demanded the evidence they had, and also a break down of he cleaning bill.

 

 

I also stated I had been in company of smokers, and perhaps the smell came from my clothing.

 

 

I have now received a second letter, stating the evidence is the smell reported by staff, and photos of ash on the window sill.

 

 

They also sent me rough breakdown on cleaning, and say the room was not rented for 1 day.

 

I want to carry on refuting their accusation,

and do not want pay them a penny.

What do you recommend I do next ?

 

1 thing I am nervous of,

 

 

is the possibility them sending bailiffs round my house, or something similar.

 

 

Please do I have anything to worry about and what should i do next

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They are not bailiffs and cannot send bailiffs around. First they would have to take you to court and win, then if you didn't pay they could consider bailiffs, so don't be afraid of them, that is their goal to get you scared.

 

Who says the cleaners didn't smoke in the room and put it on the last occupant.

 

Continue to deny unless they can give you irrefutable proof you smoked in there. You can tell them you want proof and this will be your last correspondence with them if you want to respond that is.

Any pics would also need proof it was from your room and not from a stock of photos they keep under the bar.

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ignore them scots

theres nowt they can do to you

 

 

sadly you should have come here first

that way you'd have been told to ignore them

 

 

now yo've replied, they think they've found a mug.

 

 

I'm a smoker and have used them and Travelodge lots of times

 

 

have to now 5 of those over the many years since it came in

 

 

I've never smoked once inside

always went out the front

even up to 3am when looking after the mrs

 

 

never had any bother

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Just had my 3rd letter from CRS, still accusing me of smoking.

 

 

They now say I can pay £120 settlement fee, within 2 weeks.

 

 

I do not intend to pay them anything.

 

 

Would it be advisable for me to ignore any further communication from them and not contact them again ?

 

 

Or should I reply to this latest letter, further denying I was smoking ?

 

 

What to do ?

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Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

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they can do nothing

 

 

ignore them totally

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

 

Disagree I'm afraid. As soon as he responds, CRS will think they have a 'catch' and try it on even more. All travellodges are smoke free and have been for some time now.

 

The OP denied smoking in the room therefore it is down to CRS and Travellodge to prove otherwise, which they won't be able to do.

 

Carry on ignoring them, they will soon go away.

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I have to add my verse of 'ignore' to the above. This is no different than saying there is a footprint in my carpark and it must have been you so pay me for cleaning.

I reckon one of the bosses has a BPA member as a relative and they have given the hotel a tip on how to make some easy money.

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Thanks for the replies. I am going to do nothing, Im sure they will come on me again, saying Iv lost my privilege to only pay £120 and now must pay £150, cos its been more than 2 weeks. Ill let you know on that one, but Im sure they will try again.

 

Be interesting to see what is in there next threat, i would imagine in 3 to 4 weeks.

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oh and just remember it is not a fine!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

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ignore the silly if/may/might threat-o-gram

 

 

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

 

Please.. this is NOT a fine. It is a speculative invoice.

 

IMHO, I do not see them investing time and money into a claim for such a low amount - it would be a small claim and any costs would be minimal.

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:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Why not write to Travellodge and say that CRS have informed you that your room had been used for smoking. As you booked a no smoking room Travellodge had failed to supply the requested room and you required a refund from them.

 

Ha..Excellent..and a fair point.

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Well here we go again.

 

 

Now had my next letter from CRS, saying if I dont come to a amicable resolution in 14 days,

 

 

they will refer case back to travel lodge and advise them on there options to proceed with court action.

 

 

Saying is if court Proceedings are issued I will be liable to court fees.

 

 

Also stating that the court will consider any failure to respond in there fine.

 

What to do ??

 

Utter bollocks....

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I can't believe they're still trying this little con on with customers!!

 

Hope you've been on Tripadvisor and warned everyone of the little con trick they try and pull, muppets, makes me want to go out an book a TL room for the night in the hope they try spoofing me...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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