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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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What an absolute shambles at PC World Plymouth


PCW-Victim
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Well folks, back in October 2014, I was seeking a good new computer and at PC World in Plymouth

I came across am Asus All-in-One ET2020 PC for just over £300. I purchased the new computer

 

 

after thinking about it for a few days, also decided to take the care plan at £4 per month believing that it would give me all round protection should anything happen.

 

on the 17th February 2015, the worst did happen when the PC developed a fault with the TV tuner card.

I duly took it back armed with my care plan agreement and all receipts to the PC World Plymouth store

 

 

I was greeted by an awful Knowhow assistant who kept insisting that it had to go back to Asus and that it would take 28 days.

I told him that my care plan guaranteed me a repair or replacement within 14 days, that is what I have been paying for each month.

 

I had to get the assistant manager involved, who quite frankly was not much more help, but he did agree to send it to their own repair centre in Newark,

and he assured me that it would be repaired within 14 days, probably coming back a lot sooner.

He also stated that I would be able to track its progress all the way, this was not the case.

Now the care plan also provides a like for like loan pc, but they did not have any at the store.

 

I needed my computer for work and without it I would be loosing £80 per day in income,

I agreed that they could provide a loan pc delivered to me the next day.

 

 

Well that did happen on the 18th February 2015, but the loan was a useless antiquated laptop.

I could not use this for my work so found myself loosing even more income, and I was not happy.

 

Saturday 20th February 2015, I found out upon calling Knowhow that the PC was being sent back to me,

not repaired as the repair centre in Newark said it had to go to Asus.

 

 

My argument is why o why was I paying £4 per month for an useless care plan.

I complained to the store manager at PC World Plymouth to after much argument

agreed to refund me my money paid for the PC but not for the care plan.

At this time the useless loan laptop was returned to them.

 

on the 22nd February 2015 Knowkow delivered the PC back to me,

yes the PC that the store manager refunded on just two days before.

 

 

By this time I was preparing a court claim against PC World for my

lost income,

cost of calls

and full reimbursement of the care plan.

 

 

I sent their head office an email on the 22nd February 2015 stating that I would be withholding

the PC they mistakenly delivered back to me in lieu of my claim against them,

and offered then a settlement where the damages claimed would cover the cost of the PC,

with the known fault at a reduced cost.

 

on the 27th February 2015 I got a phone call from the assistant manager of PC World Plymouth accusing me of theft and deception,

far from the truth, so to protect myself duly delivered the PC mistakenly delivered to me, into his arms, realty felt like ramming it down his throat.

 

So you see dear British people, not only do they take your money for a care plan they had no intention to honour,

they then go and blame the customer for their own mistakes and then threaten the customers saying that the customer has broken the law.

I leave it for you to draw your own conclusions on this one,

 

 

but please, please, stay well clear of PC World, Currys, Carphone Warehouse, Knowhow and any other company associated with them. You have been warned.

Edited by PCW-Victim
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certain manufacturers fix their own equipment, asus and samsung are two of them, the care plan means your machine would only be fixed at newark if it'd been damaged and now not covered by manufacturer warranty.

however in the case of yourself, the time limit still applies and if the unit wasnt returned from asus within the time span, it will be elligable for write off under the policy. i know this cos i have literally done this for a customer last week. rang asus on the14th day to find out it hadnt been despatched, got proof sent to the relevant dept at knowhow from asus, got code within 48hrs for customer and have since received the repaired asus back in store to forward back on to newark.

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Read our customer services guide for the future

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Oliver, you must be the only good chap in an ocean of rotton eggs at that company.

 

 

I now get my computer equipment from an independent computer shop based in Abingdon, real excellent service at a much lower cost compared to the PCW shower.

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