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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Wonga Complaint - Success


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Hi

 

I regularly took payday loans out from Wonga as well as many more companies over a period of 4 years. i continually rolled over or paid it off only to have to re-loan the same day. By the time I realised i could no longer continue with this cycle i had loans with 10 companies and owed nearly £5000. I had paid many thousands in interest over this time. All my loans are now paid off after requesting repayment plans. My last loan with wonga was paid in 12 installments the last one being may 2014.

 

When the announcement came at the beginning of october that they were writing off thousands of loans I was annoyed that it only applied to live loans.

 

I sent in a formal complaint and accused them of irresponsible lending. They could not possibly have done the relevant checks to see if the loans were affordable. I had been lending £1000 each time with £300 interest, at the time i was only bringing home £1300. They took so long looking into my complaint I eventually referred it to the Ombudsman.

 

I received and e-mail from Wonga on Monday saying they had upheld my complaint and agreed that a large majority of the loans were unaffordable given my income and other borrowings. I have received the money in my account today which is close to £5k.

 

I am so happy. I have never looked at another payday loan since I paid them all back and feel that this nightmare has finally come full circle.

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Oh wow, that is very good news indeed. So well worth making a complaint where a similar situation has occurred.

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4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well done. It's sad though that they were blocking you at every turn until the FOS got involved.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks. Yes they had been stalling me and took 16 weeks. Within a week of the FOS writing to them I got an offer. Would definately encourage anyone in a similar position to put a compaint in, you've got nothing to lose. Finally got my life back on track after being stuck in a payday loan hell for 5 years. Just think if they had refused to lend me the money i would have woken up to the mess i was in much sooner.

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This is great news. Well done. I also submitted a formal complaint under the same circumstances.I'm now 7 weeks into their 8week timescale to reply and have heard nothing. I will give it till the end of the 8 weeks and the pass to the fos. Its encouraging that the fos seem to be supporting customers. Well done again and I hope you get the fresh start we are all after.

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This is great news. Well done. I also submitted a formal complaint under the same circumstances.I'm now 7 weeks into their 8week timescale to reply and have heard nothing. I will give it till the end of the 8 weeks and the pass to the fos. Its encouraging that the fos seem to be supporting customers. Well done again and I hope you get the fresh start we are all after.

 

 

 

 

Hi Kat2015.

 

Good luck with your claim. They sent an email after 8 weeks saying they needed more time and would respond within 6 weeks. The 6 weeks came and still no reply so I sent it to the FOS. I did get a call from Wonga saying they were snowed under with complaints. Best to send it straight to the Ombudsman after the 8 weeks is up. I think I only got my offer after they had communication from the FOS.

 

Good luck and keep us posted.

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Hi can you please advise on what type of letter you sent because I ended up in the same situation you did where I had so many payday loans I lost count trying to pay one off by getting another in the end I had to do a 12 month repayment plan with wonga. I got into such a mess I didn't know which way to turn it was awful.

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Hi can you please advise on what type of letter you sent because I ended up in the same situation you did where I had so many payday loans I lost count trying to pay one off by getting another in the end I had to do a 12 month repayment plan with wonga. I got into such a mess I didn't know which way to turn it was awful.

 

 

 

Hi

 

I know exactly how you feel. It was the worst time of my life.

I just sent them an e-mail to their complaints department that basically said I felt they were guilty of irresponsible lending given my income and other outgoings and that they were unaffordable. I told them how many different loans I had and how much I owed. I am sure someone on here can help you draft an e-mail.

 

Good luck

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I have just done a formal complaint via email basically saying that they loaned to me without completing the required checks which they admitted via email on 10th october, and accusing them of irrisponsible lending. Still no reply, so a few more days then i'm passing it to the FOS.I am interested to know JEC1965, if they are also removing these entries from your credit file as they have done with loans they have written off? I may be pushing my luck but I also asked for that in my complaint lol

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When did you do the formal complaint kat? because they have 8 weeks to sort it before the FOS will look at it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I got into a spiral of loaning and reloaning each month, as I couldnt afford to live after the payment went out. i borrowed over 3 years . I finally entered into a repayment plan with Wonga in May2014, and only had one installment left to repay in october, which was written off. I agree that it should apply to any loan they have granted which was not properly assessed to see if you could afford it, irrespective of whether it is live or not. Bex 19- the first thing i did after recieving the email on the 10th to say i was affected, was to request all account information held on me from Wonga, so i could work out what i had borrowed, and what i had paid in fees and interest etc. it took me 2 months to get this information. I was gutted to see how dependent I had become, borrowing thousands over the 3 years and paying £3543 in interest and charges which i have requested is refunded. I also noted I was paid a goodwill compensation amount of £120 in august, although had no idea this had been paid to me (or should i say deducted from the repayment plan) or what this was for as it predates the affordability issues. To date no one from Wonga will explain what it is for, although i assume its for another cock up on their part!

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Good news, well done on your success

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Good news, well done on your success, just food for thought....2008/9... £41k within 7 months... if someone took a bank loan, then applied for another loan within months to pay the first off and repay maxed over draft on two accounts, then got over draft upped within days of paying off, maxed again within weeks, followed by another loan, as well as two more credit cards maxed within weeks, then managed to get another loan within months of all the above, ALL with the same bank, could/would this be seen as over lending since on a small income, and paperwork filled in by bank personnel showing more income than what was been earned at the time ( showed wage slips in bank but loan agreements show figure three times of what really earned )... repayments totalled £870 per month which resulted in defaulting within months of taking all the above out after missing payments and getting charged mega charges and interest, just thought I would ask after seeing threads regarding Irresponsible lending..... repaid £20k still £32k to go...... all with DCA and on self arranged DMP since 2009

 

shywaz, I would suggest you start your own thread with this question.. however IMHO, if you have showed the bank your income and it has been increased on the loan paperwork, then it does suggest that something is not quite right and should be brought to the attention of the regulator.

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ok will try to move post

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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I will move it for you and pop a link back here. No I wont, you have done it :lol:

 

For those wishing to help shywazz, the link is..

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?441505-Irresponsible-Lending

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well the 8 weeks have passed and not a jot from wonga so ive sent it to the fos toda. Will keep you updated

 

:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I'm going through a very similar process at the moment with Wonga - original email said I would receive a response within 8 weeks followed by another email saying a further 6 weeks and still nothing!

 

I have now passed my complaint to the Ombudsman but was interested to know did you have to provide a breakdown of each loan and the interest paid on each loan to the Ombudsman? Currently I don't have this information despite several requests to Wonga!

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I'm going through a very similar process at the moment with Wonga - original email said I would receive a response within 8 weeks followed by another email saying a further 6 weeks and still nothing!

 

I have now passed my complaint to the Ombudsman but was interested to know did you have to provide a breakdown of each loan and the interest paid on each loan to the Ombudsman? Currently I don't have this information despite several requests to Wonga!

 

I didnt provide this to the ombudsman just the original documentation I sent with my wonga complaint. However, I haven't had an acknowledgement yet from the ombudsman to say they have recieved my complaint. They may ask for this information i suppose. Its been a week. I havent heard anything from wonga at all after the 8weeks passed, and I tried chasing at 8weeks and just got an automated response.

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Good luck Kat2015 I referred mine to FOS and within a week of them writing to Wonga I had an offer from them.

 

Hi, I wondered how long it took the ombudsman to get in touch with you, after receiving your complaint? Its been a week since I sent it to the fos, and I sent it tracked so definitely got there a week ago.

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I didnt provide this to the ombudsman just the original documentation I sent with my wonga complaint. However, I haven't had an acknowledgement yet from the ombudsman to say they have recieved my complaint. They may ask for this information i suppose. Its been a week. I havent heard anything from wonga at all after the 8weeks passed, and I tried chasing at 8weeks and just got an automated response.

 

How did you send your complaint ? Email or post ? If by post, did you send by a tracked mail ?

 

I would telephone their help line and ask them to confirm that the complaint has been received. You don't want to be just hanging around if it was lost in the mail !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi

 

I sent my complaint to FOS on 10th Jan and received a standard reply dated 14th Jan saying they had received it and they aimed to respond within 6 weeks. I received another letter dated 11th Feb saying they had contacted Wonga to ask for the information they had about my complaint and then it would be passed to an adjudicator to investigate. I received a letter from the adjudicator assigned to my case also dated 11th Feb. Before I received these letters I received an e-mail from Wonga on 9th Feb with an offer. Don't know if this was coincidence or not.

 

I didn't send details of the loans I had to the Ombudsman. I had gone through my bank statements at totted up the amount I borrowed against the amount paid back and just worked out a rough figure of what I expected back. When I received the e-mail from Wonga they listed all the loans I had and the amount of interest paid which was spot on.

 

Hope this helps.

 

Kat - if you haven't heard by then end of the week its worth giving them a call to make sure they received it.

 

I have now started the process with the other pay day loans I had. I sent e-mails a week ago. Mr Lender already come back with an offer even though they said they didn't agree they were irresponsible.

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