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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Tsb classic account t&c's


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My daughter, who has mental heatlth problems, recently discovered that she has been able to use her debit card and go overdrawn although she does not have any authorised overdraft. Therefore, charges are being incurred.

 

I have today had a conversation with one of the executive team who have said that it is in their T&C's that if a Visa Card is presented for payment then they will honour the payment.

 

I thought the whole idea of having a bsic account with no overdraft facilities was to avoid this situation arising.

 

She only receives benefits so I was disgusted with TSB today that they are not prepared to stop the overdraft situation. Their only offer of help was a Cashcard.

 

Before I start complaining to the FSA and FOS I would like to make sure of my facts.

 

Would welcome advice on this situation please.

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BCOBS means they have an obligation to play fair and to take into account financial hardship.

 

A written LETTER BEFORE ACTION to their ceo is required here.

 

Ask for help and peeps here will be able to help prepare such a letter. You will eb asking for the charges back and any interest charged on them.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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lies, said on the phone.

 

letter before action now then

 

have someone draft it with you here

 

No more phone calls, insist on all communication in writing. As part of the letter before action, make reference to the phonecall and state you do not accept their findings and that you want them to review their postion and give you their final answer in writing.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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They did say they would put the conversation in writing so will wait for that but I really wanted clarificaation on whether they should be allowing soneone to overdraw on a basic account without an authorised overdraf.

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I emailed the CEO originally quoting BCOBS who passed the matter to his executive team hence the phone call this morning. I was told that BCOBS didn't apply because it was in their t&C's.

 

I suppose of course that you haven't read our customer services guide and so therefore you didn't record the call. Why not?

 

The banks terms and conditions are subject to the statutory duties requiring the fair treatment of customers. If there is a conflict then BCOBS takes priority.

 

 

 

 

I'm afraid that this is not the time for a letter before action – because you really don't know what action you're proposing to take and whether you would be prepared to go through with it.

 

A letter before action should not be used as a bluff. You should know that you're going to take the action. You should know the steps. You should have it all planned out. You should not make the threat unless you prepared to carry it out.

 

None of that is the case here.

 

You say that she has learning difficulties. How severe are these? Does she lacked the mental capacity to make a contract? Would a doctor be prepared to say that? Does the bank know about her condition?

 

If there is a yes to all of these three questions then you certainly have a basis for saying that the bank should not have lent the money.

 

In any case, you should protect yourself now by writing to the bank, pointing out her mental condition and pointing out to them that she does not have the capacity to know what she's doing that she understands the significance of borrowing money and that she understands what it means to have to pay it back.

 

You should therefore instruct the bank to place a marker against her account and not to permit any further overdraft. Tell the bank that if she does end up making a contract with some supplier, then it will be a matter between her and supplier and that your instructions the bank are that transactions should not be paid.

 

On that basis, you should point out to the bank that they now have a duty to treat their customers fairly and that to refuse to obey her instruction would run them into conflict with you.

 

What would be very interesting would be whether on having received this letter from you, the bank then proceeded to close her account. This is entirely possible because the banks don't like taking a lot of trouble over things and they don't like having to bother to make allowances for vulnerable customers.

 

If their response to your letter was to close her account, then this in my view would definitely be a case for BCOBS as well as being a possible example of discrimination.

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Thank you for your response. She had a pyschotic breakdown in 1996 at 25,since been diagnosed with schzophrenia and depression and basically lives in her own world. She has no concept at budgeting. What is really annoying is that when Lloyds and TSB merged I had already involved MP and FOS and reclaimed charges and they did stop her overdrawing. The situation has come about because of the change back to to TSB.

 

I'm just amazed that they won't stop the overdraft now they've been told again. I did tell them that I had every intention of continuing with complaint to the FSA and FOS as I believed she was not being treated fairly. This I have evety intention of doing.

 

I've just checked her account now and they have repaid the latest charges. However, this really isn't the issue, I really need them to stop letting her use the card if funds aren't available.

 

Would it be worth complaining about this to the FSA?

 

Many thanks

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Excuse me Surprise for intervening but I wish to make an important aside . . .

 

Could I ever so gently remind peeps not to confuse mental ill health with learning difficulties [eg post #6]. They may overlap at times in various ways, including capacity issues, but are different matters entirely and this can have a bearing on how one supports the service user in dispute with a service provider.

 

Thanks.

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Thank you oleg, I can understand what you are saying and one of the many underlying issues she has is the lack of concentration and has difficulty in taking in what is told to her this is why I manage her affairs and why TSB allowing her to overdraw is creating a problem because I don't know what she is spending until it appears on her statement.

 

She does have a CPN and I have discussed this matter with her and she was going to try and discuss the importance of budgeting with her.

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Surprise Don't let this matter distract you. The term Classic account has been inherited from former LloydsTSB Classic accounts which were standard no-fee current accounts, whereas the basic bank account they offer is called a Cash Account.

 

Whether Classic has a "planned overdraft" facility depends on whether one has been requested/offered and approved, after credit scoring. If this hasn't happened, the bank will often create an "unplanned overdraft".

 

If they had been made aware of your daughter's circumstances, it would be incumbent on the bank to have placed warning markers on her account. But do you have any record of notifying them of her special disability-related needs?

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I actually forward the CEO a copy of the original authorisation for me to deal with the account dated June 2007. It did state due to mental health problems. It was just after this time when Lloyds only allowed her to draw what was in her bank.

 

This ws also the time whem I went to the MP as Lloyds allowed her a credit card which she couldn't pay. I complained to them at the time for allowing her to have a card given that she was only receiving benefits and it was clear she was struggling financially. My complaint was upheld and they wiped the debt off plus she had all her bank charges refunded.

 

According to the call today there is no marker on her account and they said they were unaware of any special circumstances.

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But of course you have evidence that they *were* aware.

 

I don't suppose you recorded the call you received today?

 

If not, at least make a few notes to aid your memory as this call is a damning indictment of their disregard for disabled customers and reference to it needs to be included in your eventual complaint.

 

They may try to put it down to demerger of records when the bank split up but this won't wash.

 

I can't stay now but while you wait for further advice, I would suggest that you familiarise yourself with the procedures which Bank Fodder included in his post above, if not already done so.

 

As for credit cards issued without due diligence, they are renowned for it. They would send one out to a barn owl if it got its name on the electoral register.

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  • 3 weeks later...

Just an update. Received the letter following our conversation and they are doing nothing wrong!

 

Replied, then received a further phone call and they stated she has 2 options, pay £10 a month to have the account controlled or go back to a cashcard.

 

I discussed this with her and she will have a cashcard. They gave me a number to ring, telephone banking, in order to do the change but they said she needs to go into the branch they can't do it there. Its a joke.

 

She has incurred bank charges from 9/12 Feb of £46 but they are waiving these. So if they are doing nothing wrong why would they waive them?

 

I spoke with her CPN about the situation and she said she has a lot of patients in the same boat and she has had to tell them all to go to the FOS.

 

The thought of dealing with the FOS again fills me with dread just knowing how dire they are.

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