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Payment Break Plan Mis sold?


Shelley181146
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A relative had a Monument card many years ago which had PBP attached.

 

 

Not sure if they asked for it or not but they have made 1 or 2 claims on it due to ill health.

 

 

However, if was never explained that they could have sort alternatove products or that the balance never reduced, it was just a 'payment break' during your claim period.

 

The card facility was removed many years ago but the debt is still increasing each month from the PBP premiums being added to it but no interest is being charged.

 

They have received a letter from Monument approaching them to contact them if they feel that they were mis sold the plan.

 

I have claimed on other bank cards but that was 'ordinary' PPI.

 

Does anyone have any idea whether it is possible to claim 'mis-selling' when they have made claims against the policy? If so, how would they go about it?

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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  • 2 weeks later...

Anyone help please?

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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it is PPI - numerous successful claims here and in the PPI forum.

 

 

you simply deduct the total of the claims off your calculated total

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Then I can't iamgine there will be any refund can there? I will have to re-visit the spreadsheet

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Share on other sites

CISHEET at their int rate mind!

 

 

when you input the monies all ready coughed

enter as a minus figure and blank the resultant int calc it gives

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks dx. That'll be a job for the weekend :)

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Share on other sites

  • 2 months later...

UPDATE:

I wasn't able to get around to complete the spreadsheet and do my own calculations

but we received a letter from Monument themselves saying if we wanted to claim to fill in the application online which we did.

 

 

Then about 10 days ago I received a call from their debt collection department (at Monument not T.P)

asking for an up to date payment as the account was in arrears.

 

 

I had great pleasure in telling this idiot that the PPI claim was in process

and that they were not legally entitled to claim anything from me whilst the account was in dispute

- oh and the fact that my husband had just died........ I hung up the phone and

 

 

the very next day I received a letter from Monument asking me for the same amount. Naturally, I will be taking this up with FCA.

 

I have just rceived their calculations to the settlement figure and I dont have access to my scanner at the moment

so it's difficult to show you how they have calculated it,

 

 

there is a small refund to come in next 28 days after they have cleared the balance on the account.

Should I be pleased or dubious at their calculation methods because they have used 'today's interest rate' of 22.48%?

 

The account goes back to Sept 2001 through to Jan 2015 and

PPI payments total £605.98 plus compound interest from the date of fee at 22.48% = £348.47

plus stat int 8% = £516.71 less 20% Income Tax

 

Not sure how 8% stat int amounts to more than the compound int from fee at 22.48% - any idea's or am I losing the plot?

 

I know they'd deduct income tax but I will be onto the HMRC to clarify that has been paid over

because I think that also should be refunded due to personal allowances etc.

 

Any thoughts please?

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Share on other sites

prob because the account once PBP is removed

spends more time in credit than in debit.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Well, I have just spent the last few hours using the dates and amounts they have stated in their calculations inputting them into our spreadsheet and the figures are significantly different. So, as the card was almost always max'd out I don't believe they have calculated this in the format they have stated.

 

The stat int 8%, should this be on the total amount for example £1367.83 x 8% = £109.42 or is it calculated like the PBP, from the date of the fee?

 

Shelley

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Share on other sites

the only real way to digest things if to use the fosrunning

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

 

p's statint its calculated from the date of each charge

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thank you dx.

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

Link to post
Share on other sites

  • 4 weeks later...

OK, just to recap.......

Monument have paid a refund on a PBP dating back to 2001. There calcs are as follows:

PBP Charges = £605.98

Compound Int = £348.47

8% Stat Int - £516.71

Less 20% Income Tax = £103.34

Total adjustment to the account: £1367.82

 

So, I have put the figures into various spreadsheets to see how it will impact on the outcome.

As I do not have the statements I am unable to complete the fosrunning spreadsheet. However, on completing the CISheet (using compound interest 22.48%) I get a balance of £2254.70 + £605.98

When I complete the Interest Calcs sheet (using compound interest 22.48%) it gives me a balance of £2464.53 + £605.98 so were not too far adrift.

 

What I don't understand is how the 8% interest on Monuments calculations totals £516.71 if they have calculated a compound interest rate of 22.48%

 

If I take this to FOS i'm not sure what the outcome will be but, in accordance with FCA rules Monument should of taken into consideration the 'Over limit charges caused by addition of misold PPI'. This should have been refunded as further redress as per FCA Handbook clause 3.9.2G

 

Can anyone show any light on this matter so that I can contest it sooner rather than later please? Appreciate any assistance and thank you in advance.

 

Shelley

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

Link to post
Share on other sites

well you either need to sar to get the statements

or/and

ask for the calculations breakdown that they use [their spreadsheet]

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

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