Warning! Do not use these companies: AK Management (UK) Ltd and their other connected company, Money Essentials!!!

This company contacted me saying that I had been accepted for a loan from one of their 'in house lenders',

which does not exsist,

all they do is e-mail you lists of loan providers and other brokers,

which you can find off the internet yourself.

However, today they took £89.00 from my account without my permission, for their loan broking service!

I contacted my branch,

who agreed that their service is appalling,

but cannot claim the money back.

However, they are looking into this companies service.

What I need to know is how I can get this money back quickly?

They are refusing to refund the money.

Your bank should be able to reclaim that money for you if you had not given your permission for any money to be taken ?

Other than that, I think you might need to make a complaint to the Financial Ombudsman.

They said they couldn't as it was being processed! However, they said once it actually shows on my account they might be able to do something!

Theyre wrong. They can put an immediate stop on the transaction so it wont finalise. Go higher than the front desk reps. Speak to a manager.

Do it in writing. Read our customer services guide now and follow its advice if you decide to call them again

I have just come off the phone from my bank,

hey have told me that technically they can't stop it,

otherwise people could ring them up and dispute a payment,

and if they took it back it would technicnally be theft!!!

I have been passed onto the dispute department of the bank and see how they get on!

This company is well known, and I have reported them to Trading Standards, the Citizen's Advice Brearu and FCA!

std practice by these fleecers

lots of similar posts here

just type in

£69.99

in our search in the red toolbar.

I bet your bank is NatWest or alike?

GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS

.....

We have been telling people to put a letter into their bank instructing them

not to make any payments under any circumstances to these companies

.

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

usually this should be done using the number on your debit card

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banks MUST follow written intructions from their customers !

CANCELLING YOUR EBIT CARD DOES NOT STOP CPA'S

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This fsa guide has now been updated:

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http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf

http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel

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Here's the text:

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Cancelling a regular

card payment:

.

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

.

Be aware, though, that you will still be responsible for paying any money that you owe.

and that CANELLING YOUR CARD WILL NOT STOP THE CPA

.

..

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New june 2013

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Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

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Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

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The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

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CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when

a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by

mistake following cancellation by a customer the customer will be refunded immediately.

.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-

cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints

since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

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Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today

customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.

From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

.

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Also mentioned your displeasure that as whomever took your money had obviously attempted this many times

probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.?

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.In the FSA's own words:

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..

What should I do about a payment from my account that I didn’t authorise?

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Your bank must refund an unauthorised transaction.

Money can only be taken from your account if you have authorised the transaction

or if your bank can prove you were at fault –

.

see below.

Contact your bank immediately if you notice an unauthorised payment from your account.

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If you are sure you did not authorise the payment, you can claim a refund.

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However, your bank does not have to refund you if you do not tell it about the payment until 13 months

or more after the date it left your account.

.

Your bank must refund an unauthorised transaction

.

------------------

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Your bank may only refuse a refund for an unauthorised transaction if:

.

? it can prove you authorised the transaction

– though your bank cannot simply say that use of your password,

card and PIN proves you authorised a payment; or

.

? it can prove you are at fault because you acted fraudulently,

or because you deliberately,

or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction

.

-----------------------

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How quickly must my bank refund me for an unauthorised transaction?

.

The bank must make the refund immediately unless it has evidence that one of the above reasons applies.

Your bank may ask you to answer some questions and fill out a form confirming what has happened,

but it cannot delay your refund while it waits for you to return the form.

If the bank has evidence that one of the above reasons for refusing a refund applies,

it may investigate before making a refund

but must look into it as quickly as possible.

If your bank rejects your claim for a refund it should explain why.

If the transaction was on a credit card, the refund may not happen immediately.

But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay

My bank is Lloyds!

This company is well known,

I have reported them to Trading Standards, FCA and other authorities.

they need dealing with,

they try everything they can to delay refunds, and even then try to deduct £5.00 admin fee.

They tell you that this is part of the agreement, however no agreement has been signed!

Where they caught me, or should I say their 'cover' company caught me,

was that they told me I had been approved by their In-House lenders, which is a lie!

they just then e-mailled me a list of loan providers and loan brokers which i could find off the internet.

I am now going to spead their name on every financial forum I belong to,

and ensure they are so well known that they do not get away with this sort of thing again.

I ask you all to pass their names around, they use Money Essentials and AK Management.

I will write up on my experience with said companies in the next couple of weeks but for now I can tell you that you are not alone.

I also have gone caught with the Loan Guru! Same sort of thing, but they took £69.00. Then told me if I want a refund I had two choices, an immediate one within 3 days of £40.00, or a full refund within 30 days! The strange thing is I never gave these people my details.

You apply for a loan from one company and then they move you on to companies like this, the whole industry needs looking at! I applied fora loan and got declined, and within 1 week received in excess of 100 texts from other loan companies!!! I did not ask them to give out my details to other companies!!!

Editing the post because my info was invalid.

I ended up opening a new bank account to put my wages in. Will close my old account when my refund may come through.

I tried to ask about CPAs but Halifax couldnt seem to help me on this. They didnt seem to be able to find out if there are any attached to my account. I could give them a company name to block from taking money out of my account but other than that. Any unknown names will still go through.

So thats when I decided to cancel my card and open a new account.

cancelling the card DOES NOT WORK.

follow my guide re CPA's

dx