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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Lost item iPostParcels - impossible to get compensation!


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I have used ipostparcels many times in the past as their local depot is about 10 mins from my house so I can drop off there. No problems up until December!

 

I sold a UPS via ebay and posted the item to the buyer on the 12th December. Thought nothing of it as never had problems before and use them fairly regularly. Buyer emailed me on the 23rd to say not received, and can I investigate. True enough the tracking was showing as "at delivery depot" and had been since the 13th.

 

It was due for delivery on the 13th as was paid for next day delivery and dropped off at their depot on the 12th. I informed ipostparcels on the 23rd of the problem and chased again on the 30th when no reply - got a response asking for a description etc, which I gave and they said they would search the depot. Nothing from them again until the 5th Jan with me chasing them - told they had heard nothing from the depot but would ask for the search again and let me know.

 

Nothing heard from them again and regular emails asking for an update, then asking them for compensation as I am taking their silence as its lost. Nothing. No more contact until 16th Jan - this time asking me for the description again and photos etc before they can pass to claims dept! I replied saying they have had the description previously and the value etc. I didnt take a photo as didnt think it would go missing! No reply since.

 

On the 16th before I had these emails I decided to write a formal letter to the address provided on their website making a complaint about how the whole thing has been handled and again asking for compensation with a warning that while I hope things can be resolved I would take court action if unsatisfied. I enclosed a copy of the sale details to show cost of item lost and description etc and also included th original invoice from themselves showing that I took out their extra insurance to cover the value.

 

As of today I have had nothing - not an email back or return letter acknowledging me. I sent the letter to them recorded so know they got it - singed for on 21st Jan.

 

What can I do to get my money back? I have had to reimburse the buyer for the item lost and now out of pocket by the value of the item lost and the refund! Ipostparcels seem to care not one jot about upholding their end of the bargain and refunding me the money even though I have done everything I should have within the time frame laid out in their T&C's

 

As a side note they have deleted all my many previous orders and consignment history on my account on their website - almost like they have wanted to hide the purchase? Everything I posted with them in the past is gone, searching brings up nothing! I posted loads in December with them - about £600 of goods in total and each and everyone of them has gone from history - wiped! They have also changed the tracking info of the lost parcel to "Delayed"

 

Fed up now - im thinking this may need to go to small claims court...

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What records have you been keeping of this? Have you got screenshots, telephone notes? Have you been doing this on the telephone? Have you recorded your calls?

 

Where is this company based? What is the value of the lost item?

 

By the way, just to let you know that having to ensure items with companies with whom you have contracted to deliver it is a con. Contractually speaking it is completely unnecessary.

 

It is a term of the contract that the item will be delivered. It is a term of the contract that it will not be lost. If the item is lost then they are responsible for the cost anyway. Insurance is just an industry con for making you pay the liabilities which they bear anyway.

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I have dont have any copies of the messages I have been sedning them as you have to go through a contact form on the website so no sent copies other than a confirmation of a message being sent and a reference number.

 

I did email them on an email address they gave me to send pictures of the items in one of the last mails from them but this email address either ignores me or replies stating the following

 

"If you have a query in regards to Ipost Parcels please visit our website http://www.ipostparcels.com , log into your account and submit a contact us form.

 

One of the Ipost Parcels team will then respond to you.

 

This email has not been actioned."

 

Just going round in circles with them!

 

I have a copy of the letter I posted to them, and proof of it being signed for - I also have all their replies so far

 

There have been no phone calls to them as they do not provide a contact number!

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If you have the company's registered address I would stop pussyfooting around and send a 'letter before action' by recorded delivery - but only if you are prepared to take action! You will most probably find they will back peddle furiously should it come to the small claims court - and settle. Of course you would be unlikely to be able to use them again for anything but after they way they have treated you. I doubt if you are much bothered by this.

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If you have the company's registered address I would stop pussyfooting around and send a 'letter before action' by recorded delivery - but only if you are prepared to take action! You will most probably find they will back peddle furiously should it come to the small claims court - and settle. Of course you would be unlikely to be able to use them again for anything but after they way they have treated you. I doubt if you are much bothered by this.

 

That is my intention

 

I wrote to them giving them further opportunity to put things right. The letter was sent recorded and they signed for it on the 21st so I know they got it.

 

I plan on sending them LBA on 4th Feb - this will have given them 14 days from receipt of letter to contact me with solution. I dont want to seem that I am rushing to court even though this has been outstanding since 23rd Dec!

 

And I have no intent in using them again - They were my go to guys for courier and have spend £££ with them over the years - no more!

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This company is part of UKmail (just for info)

 

While looking around, I found this number

 

08451 552552 which is the 'customer service' number

 

This is the registered address

 

UK MAIL LIMITED

120 BUCKINGHAM AVENUE

SLOUGH

SL1 4LZ

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have used ipostparcels many times in the past as their local depot is about 10 mins from my house so I can drop off there. No problems up until December!

 

I sold a UPS via ebay and posted the item to the buyer on the 12th December. Thought nothing of it as never had problems before and use them fairly regularly. Buyer emailed me on the 23rd to say not received, and can I investigate. True enough the tracking was showing as "at delivery depot" and had been since the 13th.

 

It was due for delivery on the 13th as was paid for next day delivery and dropped off at their depot on the 12th. I informed ipostparcels on the 23rd of the problem and chased again on the 30th when no reply - got a response asking for a description etc, which I gave and they said they would search the depot. Nothing from them again until the 5th Jan with me chasing them - told they had heard nothing from the depot but would ask for the search again and let me know.

 

Nothing heard from them again and regular emails asking for an update, then asking them for compensation as I am taking their silence as its lost. Nothing. No more contact until 16th Jan - this time asking me for the description again and photos etc before they can pass to claims dept! I replied saying they have had the description previously and the value etc. I didnt take a photo as didnt think it would go missing! No reply since.

 

On the 16th before I had these emails I decided to write a formal letter to the address provided on their website making a complaint about how the whole thing has been handled and again asking for compensation with a warning that while I hope things can be resolved I would take court action if unsatisfied. I enclosed a copy of the sale details to show cost of item lost and description etc and also included th original invoice from themselves showing that I took out their extra insurance to cover the value.

 

As of today I have had nothing - not an email back or return letter acknowledging me. I sent the letter to them recorded so know they got it - singed for on 21st Jan.

 

What can I do to get my money back? I have had to reimburse the buyer for the item lost and now out of pocket by the value of the item lost and the refund! Ipostparcels seem to care not one jot about upholding their end of the bargain and refunding me the money even though I have done everything I should have within the time frame laid out in their T&C's

 

As a side note they have deleted all my many previous orders and consignment history on my account on their website - almost like they have wanted to hide the purchase? Everything I posted with them in the past is gone, searching brings up nothing! I posted loads in December with them - about £600 of goods in total and each and everyone of them has gone from history - wiped! They have also changed the tracking info of the lost parcel to "Delayed"

 

Fed up now - im thinking this may need to go to small claims court...

Hi I sympathise with your problem.

I have worked in the courier, parcel industry for over

25 years. Companies and individuals despatch parcels

Under Conditions of carriage which define limitations of liability. This gives the extent you will be compensated.

It's usually by weight ie £13.00 per kilo.

In a loss situation you submit a claim and it is settled or other circumstances reject the claim.

I would contact the head office in writing explaining,you will be contacting the media and your MP . The small claim court procedure in MHO is a waste of time. As they will quote the contract conditions if carriage. A ex gratia payment is your best bet.

Regards

Cad

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Hi I sympathise with your problem.

I have worked in the courier, parcel industry for over

25 years. Companies and individuals despatch parcels

Under Conditions of carriage which define limitations of liability. This gives the extent you will be compensated.

It's usually by weight ie £13.00 per kilo.

In a loss situation you submit a claim and it is settled or other circumstances reject the claim.

I would contact the head office in writing explaining,you will be contacting the media and your MP . The small claim court procedure in MHO is a waste of time. As they will quote the contract conditions if carriage. A ex gratia payment is your best bet.

Regards

Cad

Sorry missed you had extra insurance, puts a bit of a different perspective, and continue as I advised.

However you may have case in court now.

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  • 3 years later...

Hi, I have a similar problem with ipostparcels. they have lost my parcel and they don't want to give me my money back, even if I have subscribed their insurance in case of lost.... Did you manage to get compensation? If not, may we do a class action against them?

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I cannot contact you by a private message because I am new on the website. Could you please send me your email so we could get in contact? I will explain you my story with ipostparcels. Thank you in advice

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