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    • it is NOT A FINE.....this is an extremely important point to understand no-one bar a magistrate in a magistrates criminal court can ever fine anyone for anything. Private Parking Tickets (speculative invoices) are NOT a criminal matter, merely a speculative contractual Civil matter hence they can only try a speculative monetary claim via the civil county court system (which is no more a legal powers matter than what any member of Joe Public can do). Until/unless they do raise a county court claim a CCJ and win, there are not ANY enforcement powers they can undertake other than using a DCA, whom are legally powerless and are not BAILIFFS. Penalty Charge Notices issued by local authorities etc were decriminalised years ago - meaning they no longer can progress a claim to the magistrates court to enforce, but go directly to legal enforcement via a real BAILIFF themselves. 10'000 of people waste £m's paying private parking companies because they think they are FINES...and the media do not help either. the more people read the above the less income this shark industry get. where your post said fine it now says charge .............. please fill out the Q&A ASAP. dx  
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    • good you are getting there. Lloyds/TSb...i certainly would not be risking possible off-setting going on if a choice were there, but in all honestly thats obv too late now..., however..you might not never be in that situation so dont worry too much. regardless to being defaulted or not, if any debt that is not paid/used in 6yrs it becomes statute barred. you need to understand a couple of things like 'default' and 'default notice' a default is simply a recorded D in the calendar section/history of a debt, it does not really mean anything. might slightly hit your rating. the important thing here is a default notice , these are issued by the original creditor (OC) under the consumer credit act, it gives you 14 days to settle whatever they are asking, if you don't then they have the option to register a defaulted date on your credit file. that can make getting other credit more difficult. and hits your rating. once that happens, not matter what you do after that, paying it or not or not paid off or not, the whole account vanishes from your credit file on the DN's 6th b'day. though that might not necessarily mean the debt is not still owed - thats down to the SB date above. an OC very rarely does court and only the OWNER of a debt can instigate any court action (Attempted a CCJ) DCA's debt collection agencies - DCA's are NOT BAILIFFS they have ZERO legal powers on ANY debt - no matter what it's TYPE. an OC make pass a debt to a dca as their client to try and spoof people into paying through legal ignorance of the above statement. an OC may SELL on an old debt to a DCA/debt buyer (approx 10p=£1) and then claim their losses through tax write off and their business insurance, wiping their hands of the debt. the DCA then becomes the debt OWNER. since the late 70's dca's pull all kinds of 'stunts' through threat-o-grams to spoof a debtor into paying them the full value of the debt, when they bought if for a discounted sum (typically 10p=£1). you never pay a dca a penny! if read carefully, NONE of their letters nor those of any other 'trading names' they spoof themselves under making it seem it's going up some kind of legitimate legal 'chain' say WILL anything....just carefully worded letters with all kinds of threats of what could/might/poss happen with other such words as instruct forward pass... well my dog does not sit when instructed too...so... DCA's SOMETIMES will issue a court claim, but in all honesty its simply a speculative claim hoping mugs wet themselves and cough up...oh im going to court... BIG DEAL DCA - show me the enforceable paperwork signed by me...9/10 they dont have it and if your defence is conducted properly, most run away from you . however before they do all that they now have to send a letter of claim, cause the courts got fed up with them issuing +750'000PA speculative claims and jamming up the legal system. so bottom line is two conclusions.... if you cant pay a debt, get a DN issued ASAP (stop paying it!) make sure it gets registered on your file then it stops hurting your file/future credit in 6yrs regardless to what happens (bar of course a later DCA CCJ - fat chance mind!)  once you've a registered DN , then look into restarting payments if the debt is still owed by the OC, if SOLD to a DCA, don't pay - see if they issue a letter of claim (then comeback here!).        
    • Any update here?  I ask as we have someone new being hassled for parking at this site.
    • Any update here?  I ask as we have someone new being hassled for parking at this site.
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PC world unfair charge of £70.00


Sid r
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Hi all,

 

 

yesterday while online I reserved a Panasonic 50" TV off the pc world website,

 

 

today the 27th December i went in to pay and collect from customer service desk,

the cost was £350.00,

 

 

upon getting the tv home and setting it up the picture quality was very poor

 

 

decided as I weren't satisfied & to return it, with intentions to look for something better at a higher price,

only to be told they would deduct 20% which equates to £70 because I had opened the box!

 

 

Can anyone advise me if I have been unfairly treated, the tv went back to the store in Bradford 1 hour after I had bought it.

 

Thanks in advance Sid. Who advises to avoid like the plague!

Edited by Sid r
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nope they cant do that and they know it!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Theyre wrong. You are entitled to a full refund if it was advertised at a certain spec and you saw it at a shop, then got it home and it clearly wasnt. Not sure what happens if you simply changed your mind. They cant deduct an arbitrary 20% just because the box was opened.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They have to be the cheekiest company ever. There 'has' to be some sort of bonus setup for 'top customer rip-off'. They know damned well they can't do this. If they insist on following this line, then hand them a letter you have already typed up and put into your pocket saying you want a full refund now or you will take them to court without any further notice.

Edited by Conniff
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And make sur eyou get the employees name and ID number or reference number who told you that. If they wont, then demand to speak to the manager and tell him that he will personally be named in the court action. Theyll soon turn 180.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks to all for the replies, appreciated.

I will go tomorrow and speak to the manager again, I won't be holding my breath for a good outcome, but I will pursue to the end. Will give update tomorrow. Thanks again, Sid.

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A bit of advice for you. use a mobile phone in your pocket and record the convo. You cant use it in a court case unless the judge says, but you can provide a transcript and produce the recording upon request. You dont even need to tell the manager you are recording it either.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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i would defiantly challenge

 

this wont be a pcworld policy as i have never heard of it, i would guess its either a) a store not wanting returns or b) a dishonest staff member

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Well... I've been and spoken to the manager at PC World in Bradford, highlighted the fact I want the unfair charge of £70.00 refunded on the grounds that this Panasonic 50" TV is not of satisfactory quality, (very poor picture quality)

 

The adverts both online and in their brochure states it is LED, nowhere does it mention it is a LCD TV.

 

LED tv's are known for their better picture quality, hence the reason I purchased it!

 

Anyway he still refuses to refund stating PC Worlds policy! I asked him if PC world and their policy is above consumer law! He replied " the company pay people a lot more money to set this up than they pay him an he were only following their rules and pointed to the board above the till which have a brief description of returning items!

 

There is no mention of a 20% fee for opening a box, it only states that goods should be returned unopened, again this seems very unfair practice and shouldn't be the case in my opinion.

 

Can anyone advise further, also, is it ok to name the branch manager on the forum?

Thanks, Sid

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Contact your Card Provider, ask to carry out a Chargeback. Follow up by sending the amended template.

 

Do it as soon as possible. See if they can refund the total amount, explain what PC World have tried to do.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Send the following Recorded Delivery:-

 

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

 

Debit card unfortunately :(
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Now you deliver a Letter Before Action. You can start court action on line - MCOL and won't cost much which to add to your claim.

 

 

You are entitled to examine the product however bought. As you bought it on line, I think the regulations of 14 days to examine might just come into it.

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Yes i could have viewed the tv in store, but didn't. I viewed the product online and reserved it online to collect the following day, I actually paid for the tv in store when collecting.

 

Wether this counts as an online purchase? I'm not sure. Either way it isn't upto LED picture quality as this advert makes out!

 

The quality of the picture is the opposite to what is explained in their advertisement

 

I cant post a link but the product in question is LCD, not LED as advertised.

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then as post 2 they cannot refuse to fully refund you BY LAW

its within 14 days

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for that reassuring comment, I believe it is just this particular branch manager that is the problem here, I can't imagine other pc world managers being this silly about this issue

 

When I left pc world yesterday I went to tesco and bought one from there at nearly double the cost

 

this is the foolish part about it, I wasn't wanting my money back to start with, my intentions were made clear to him, I wanted to buy a tv with good picture quality even if it meant spending more money on one, but he insisted about this 20% charge!

 

Im sure the manager may benefit from a refresher course on customer care

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Hi all, quick update, I phoned the bank today, because the payment hasn't left yet they cannot issue a charge back at the moment, but they are now aware of my problem and will look into it for me.

 

Thanks for all your advice and I will keep updating as soon as I know.

Thank you to all, Sid.

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Keep checking every couple of days so the bank don't forget.

 

Hi all, quick update, I phoned the bank today, because the payment hasn't left yet they cannot issue a charge back at the moment, but they are now aware of my problem and will look into it for me.

 

Thanks for all your advice and I will keep updating as soon as I know.

Thank you to all, Sid.

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recommend contacting @knowhowtohelp on twitter with details, already had a responce saying it isnt right and to get in touch with them

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Once this gets resolved, you should write a Formal Letter of Complaint mark it as such.

 

Explain what's happened, how they have let you down and what you want them to do (maybe some vouchers as a gesture of goodwill).

 

Send the email to:-

 

Mr Sebastian James

Chief Executive

Dixons Carphone

[email protected] .uk

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  • 2 weeks later...
  • 2 weeks later...

Interesting....is it faulty or just that you don't like it. Did you go over and check out the quality of the one they had in store?

 

Most places do not offer a refund if the product is opened and you simply do not like it, I don't think that is the anomoly here.

 

Research, research, research....there's plenty of places/methods to do this before you make a significant purchase. Hopefully next time you will.

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