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    • Farooq v evri is the judgement you want in.   Do you have a copy of do you want me to upload it again here?
    • I have added the correct format for the court. Country Court ..... as it was on the letter today, other letter had the justice.... . That is on the unredacted copy sent to admins email.   Which Evri judgement, could you give me a steer? Wadhwa one?   It's not in dispute, bar that paragraph you picked up. I was looking at that one, and I do agree it's pointless. Thank you for your help.
    • Firstly, and sorry for not asking earlier but have you submitted your DQ yet?
    • As suggested by JK2054 I'll email Evri to their small claims email address, attaching the label and collection receipt and quoting the Money Claims ref number. Is there anything else in addition to sending the email I should do at this stage? Rgds, J
    • Hi, I'd change justice centre to county court. I also wouldn't be including a telegraph article in the bundle. It doens't prove anything law and you don't have distribution rights on it. I also wouldn't personally break down the exhibits on the index page, normally people have a seperate page for this right before the exhibits. The main index page normally just says Exhibits to WX of [Your Name] or at least that's the format I use/see people here use, although really it makes minimal difference.   I also see that despite referencing several judgements you haven't included the EVRi one   paragraph 46 really needs to go imo it has nothing to do with anything. Your in court to apply the law to your case, not to tell the judge about a newspaper that means nothing to your claim.   I also see you've adopted the issues in dispute/not in dispute, which is also known as a scott schedule. if you are taking this approach, for things not in dispute I would say this needs to be things that are agreed between parties, not things like "There is no dispute that I am happy to supply all this evidence which is included in the court bundle." I would say that issues in dispute is to focus on the aspects of the claim that are in dispute, such as whether liability is limited by insurance or not, so I'd be changing that accordingly.   BF should be along shortly to advise on things.
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so called refurbished HP Envy from PC world


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I have just taken delivery of a so called refurbished HP Envy from PC world . Guess what? YES its faulty .

 

 

A rather obvious fault no sound at all .

 

 

I emailed them no response

 

 

then I phoned them a long wait to no avail

 

 

I then phoned the sales dept and pretended to buy something.

 

 

Instant answer ( no surprise there) they put me thro to the relevant department

after a very long wait they said they would collect it for repair turnaround 7 working days .

 

 

There is no way I was having a refurbished PC repaired

 

 

I was passed on to the Helpline another long wait I asked them to phone me back .

 

 

Up to now no phone call .

 

 

Its going back and as I promised I would leave a tale my experiences on as many websites as possible.

 

 

DO NOT BUY A REFURBISHED PC FROM PC WORLD.

 

 

I hope I have made myself clear.

 

 

Saved nothing loads of lost time followed by a terrible customer service.

 

 

I feel I have been lied to and cheated.

 

 

In fact I have. BE WARNED They are liars.

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own thread created

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why don't you go into a PC World store & ask to speak to a Manager. As by ringing & emailing them all you get is what I call "non answers from unknown sources".

 

So I would take the HP Envy with you so you can show what the issue is & tell him your not happy & that you want him to help you sort this out.

 

If you get no joy.

 

Then contact PC World Head Office.

 

Maylands Avenue,

Hemel Hempstead,

HP2 7TG,

 

And/Or Email DSG (covers all Companies inc PC World) CEO.

 

[email protected]

 

I hope you get this sorted.

 

Good luck!

I don't suffer from insanity, I enjoy every single minute of it!!

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hi just a quick one

 

apparently there is something becoming a bit of a known issue on some of these laptops

try removing windows update KB2962407

 

(windows 8)

windows key + w

type update

click view installed updates

if that ones in there right click it and uninstal

 

i have heard something on this and will have to check if that doesnt work

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

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AS its refurbished the stores don't deal with it so I am lead to believe. Any way its only a week since I bought it why should I be calling round stores to solve a clumsy problem like this . If they were committed at all to customer care it should be sorted after one phone call. The don't give a damn. I phoned again and pretended to buy one and someone I hope is sorting it out now I had to lie and pretend I was buying one. I should not have to stoop to these depths They then put me thro to the right department. Its being replaced not fixed I hope . All this hassle It wasn't cheap enough for that Thanks for your help .. I will be writing to head office . The problem probably start at the top. I'll get no joy .. I just want what I paid for. Who is the name on the email. I may forward him my emails to customer care.

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Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

 

Sorry forgot they did the envy desktops as well as laptops

 

not heard of any issues with the envy desktops, the only similar thing ive heard of is the touchsmarts having crackling and popping noises on sound and thats down to wifi driver errors

 

good luck with it

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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