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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Vodafone problems - could this be potential fraud?


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This has been going on since April this year.

 

On examining my monthly bill in April, I found that there were charges for my mobile ringing my landline. Sometimes, the calls were short, sometimes relatively long. I am the only one in my household and there is no one to call. On occasion, the calls were when I was within 3 metres from my land-line and sometimes when I was asleep. There were also call recorded when my phone was turned off. There are no records of calls on my mobile log. BT does not operate a log of calls received - or so they tell me.

 

I have been communicating with Vodafone since then and they have stuck to their chant that their system cannot be wrong. After some months in June, they suggested that I check my handset and my SIM at a Vodafone store. The handset turned out fine and they gave me a new SIM. I also noticed that every phone call from 1 second to 1 minute was being charged at the 1 minute rate and set against the free calls that I receive as part of my Pay Monthly contract.

 

The rep at the store said that it had come in recently but Vodafone never informed me of this change.

 

Anyway, the initial problem continued and in July I managed to get someone who said she was a manager and that this should not be happening and it would be escalated. And I would receive an update in two weeks. There was never any update and always some deviation when by the rep when I queried it by phone or on-line chat.

 

In October, I got charged for data I did not use and for which my phone was not connected or set up. After a long wait and a chat on-line (the phone option did not have anyone free), the sum was credited back but the rep said that it was goodwill on Vodafone's part. I tried twice to say that he had agreed that my phone was not set up to receive these data and that I never received it and was charged incorrectly and so it was not goodwill but actually refunding an incorrect charge for ghost data use. I tried to check on the issue of ghost calls to my landline and the change in my contract regarding charging policy without consulting me. but there was no success.

 

By now i had got fed up of telephone and e-mail communication where I had to request for a transcript and could not verify all of it when I received it. So I emailed the CEO's office via the Vodafone web - I received two phone calls where I said that I wished communication in a hard format so that I could keep a record independent of their storage. They refused and said that as I will not talk the matter on the phone they were taking it that it was solved. I replied that I have been talkng over the phone since April to no avail. I received a text saying that the matter was closed.

 

So I wrote to the CEO using a Google sourced e-mail. I received a reply from the "Director's Office"; that they will need to investigate the matter. I thanked then that this is what I wanted and given the record thus far, to give me an update in 30 days. I immediately got a reply that I had not contacted customer relations, when my first e-mail to the CEO really went to customer relations who telephoned me! I wonder f thy ever intended to investigate the matter. It certainly sound like they are looking to sweep it under the carpet.

 

Indeed, it appears that Vodafone is against a record of communications being kept by the party contacting them, possibly so that there is nothing to be used against them if the matter went to the regulator.

 

I do feel that this is fraudulently charging me for calls I did not make, attempted charging for data I did not use and varying the conditions of my contract without notification and consent (giving me the option to close my contract if I did not agree). I have stated this in my last 3 e-mails to Vodafone. I have also stated that it looks like we have reached an impasse and as the matter has gone on for more than 12 weeks (but I have little record of it because it was in phone communication and Vodafone does not entertain the written word), at the end of the 30 days that I stated, I intend to write to Otelo and BBC Watch dog and Which.

 

Any ideas or comments, people?

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Virgin usually does this, maybe Vodafone looked at their figures and thought: Well, they get away with it, why shouldn't we?

The problem is that most people won't check their itemised bill.

Forget complaining and forget cisas or whatever 'impartial' adjudication service they have on their payroll.

If you have hard evidence that you've been overcharged (initial contract/bundle and itemised bills), get straight to a letter before action and after 14 days take them to court.

Look at the bills closely and you will find a lot of very tiny charges for services included in your monthly allowance: That's the trick!

Small amounts multiplied by millions of customers equalling millions of pounds.

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Do the calls/data usage happen at a particular time each day? If so could you try removing your SIM card from your phone for a while and then check if anything appears on the bill for that time?

Alternatively, do you have another handset to put your SIM into for a couple of days? Just to rule out some background process on your handset doing something.

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  • 2 weeks later...

I shall be moving the SIM to my new handset on 20 Dec. But it seems that my Samsung Galaxy Mini has decided to access the mobile network on 3 Nov to 6 Nov until I put a block on it. I am being told that even if I did not set my phone up for mobile internet, it has widgets which will do it automatically. I am wondering if this is correct and if so why the widgets have only just come on when I have had the phone for two years without it doing this?

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I shall be moving the SIM to my new handset on 20 Dec. But it seems that my Samsung Galaxy Mini has decided to access the mobile network on 3 Nov to 6 Nov until I put a block on it. I am being told that even if I did not set my phone up for mobile internet, it has widgets which will do it automatically. I am wondering if this is correct and if so why the widgets have only just come on when I have had the phone for two years without it doing this?

 

Just an excuse.

Look out for charges related to services included in your bundle and you will rule out any background activity.

As said, this trick is now becoming the norm: Tiny charges multiplied by millions of customers = millions of pounds.

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