My samsung reference number is ,,,,,,,,

I bought my samsung tablet from argos in april 2013 and

in january it developed in problem and

i had to take it back to argos but

they told me the only option i have is to call samsung which i did,

i was told instructed to send it back with the self addressed envelope they sent to me few days later.

I was told then that it would only take ten working days and if for any reason it could not be fixed they will replace it.

However that was not the case because till this day which is over nine months samsung has refused to return my tablet.

I have made several efforts by writing to them via email and also sent a registered letter but all to no avail,

they only thing they have succeeded in doing is to continue claiming that they have tried to deliver my tablet through dpd.

At some point i had to write them telling them that if they really could not deliver my tablet which was quite unlikely,

that they can send it to any of their service centre in london and i will be happy to go and collect it as this has really inconvenienced me,

but all this falls on deaf ear as they are not not even making any effort to contact me and find a way to send my tablet.

i have come to the realization that samsung is a company that has little or no respect for their customers

hence the unprofessional behaviour, and obviously has no integrity

since i have the option to go to court and make a claim

i want to know the best option available for me,

is it making a claim through section 75 of the credit act

or to take samsung to court directly because

to be honest i would like to avoid getting other companies involved.

As this is entirely samsung's mess and they should deal with it.

Hi Eby32

Welcome to CAG

To be honest, your only contact should be with Argos, that is was the SOGA 1979 states, Argos has passed the buck.

This has taken far too long to resolve. Argos should be dealing with this.

Write a Formal Letter of Complaint, mark it as such. Explain what has happened (purchased tablet, tablet faulty), how they have let you down (under SOGA 1979 they retailer should repair, replace or refund - Argos should be dealing with the manufacturer - nine months without tablet, still no tablet) and what you want them to do (replace / refund).

Send it to:-

Mr John Walden

Chief Executive

Home Retail Group

[email protected]

How did you pay for it?

Your entire complaint here should be against Argos. It has nothing to do with Samsung. This is just a way that Argos can pass the buck. Lots of retailers do this.

If you want to put an end to this charade then you will have to be prepared to take a legal action. This means that you will have to write a letter before action to Argos explaining what has happened and why you will not wait any more and that you want either the tablet or the entire purchase price back. Tell them that you will be suing them for the money including interest. Do not write this letter if you think you're only going to bluff it. At the end a 14 days you must begin the action. If you're not prepared to do this then give up.

Incidentally I am assuming that you have got evidence in writing to support what you say and that you haven't been doing this on the telephone. If you have been doing it on the telephone then you need to pause for a moment and write to them and to explain to them exactly what has happened and that you are prepared to pick up the tablet from one of their service centres. If then they don't respond after 14 days then send them a 14 day letter before action. Once again, don't bluff. If you are prepared to go down this route then spend a little time on this forum finding out how to take a small action in the County Court. It is very easy and very cheap. However you need to understand the steps in advance. It is not worth rushing into it and then coming here in a panic and finding out what to do next. You must have a plan

I paid for it using my credit card. Am writing a letter to send to Argos now and will like to know the procedure on how to make a claim in the county court

in case they don't act on my letter.

Thank you

have you contacted your card provider and asked for a section 75 reclaim

dx

Write the letter to Argos first, let's see what they say and do. It's good that you paid by Credit Card, a Section 75 claim is possible providing the cost was over £100.

I paid for it using my credit card. Am writing a letter to send to Argos now and will like to know the procedure on how to make a claim in the county court

in case they don't act on my letter.

 

Thank you

have you contacted your card provider and asked for a section 75 reclaim

 

 

dx

yes I agree. This is a better way to go before you go on to take the steps that I suggested.

No, i have contacted my credit card provider yet. I guess I will have to wait for Argos to respond first before I take any action.

eby32

The only reason I would wait is that Credit Card companies like to play 'hardball' on Section 75 claims. When the Credit Card company contact Argos to find out what's happened, they will simply state, 'as far as we are concerned everything is fine', reason, because you haven't contacted Argos for 9 months. Argos don't know Samsung have given you the run around.

No, i have contacted my credit card provider yet. I guess I will have to wait for Argos to respond first before I take any action.

 

eby32

I have the same problem and I am just about to take my tablet back to argos. I dont want a repair. Can I ask for a replacement or refund. It is still under a year old and not fit for purpos as it keeps turning itsef off.

sadly its up to the retailer as its outside of 14days.

you might also have to pay for a report

best to get that done yourself

and when they repair or whatever it will be refunded

dx

How did you pay for it?

Also you really should have started your own thread.

I have the same problem and I am just about to take my tablet back to argos. I dont want a repair. Can I ask for a replacement or refund. It is still under a year old and not fit for purpos as it keeps turning itsef off.