As some of you know I got LLoyds/tsb to discontinue with their £11,000 claim against me. Which really ****ed them off as they attended 3 hearings with barristers.

I signed non disclosure documents.

They agreed to pay me all my fair and reasonable costs immediately! If I reduced my costs, which I did.

While waiting for the payment which took 6 weeks I went over my overdraft limit by £120.

They have now withdrawn my overdraft and put it in the hands of moorcraft. There is no option to get back under my limit the total overdraft is £3,120.

I am sure the delay in payment was no coincidence! I have no proof of course. If they had paid on time I would not be in this position. Lame excuse I know ,but true. Absolutely skint. Apart from my Costs check but that will not cover it.

Not sure how to go about this.

Regards Jack

Hi Jack

Write to them, explain that Lloyds/TSB has signed up to BCOBS, so they should not treat you 'unfairly which they have. If they treat you 'unfairly' you can take legal action.

http://www.consumeractiongroup.co.uk/forum/content.php?827-Examples-of-unfair-treament

http://www.consumeractiongroup.co.uk/forum/content.php?849-BCOBS-Round-up-Making-your-bank-treat-you-failry

http://www.consumeractiongroup.co.uk/forum/content.php?826-How-Can-BCOB-Protect-You-From-Your-Bank-s-Unfair-Treatmen

Thanks Rebel11, thats what I was looking for.. Have a good read tonight. Just want my overdraft back really. Seems they were a bit spiteful after losing.

I kept phoning them and asking for my cheque ..the standard reply was "we have requested it there is a back log". My reply was "we had an agreement I would reduce my costs and sign a non disclosure on the basis you sent me out a cheque straight away. An Estoppel has been created and you have breached it".. only when I threatened to pull out of my non disclosure agreement.... they sent it straight away.

By that time moorcraft had taken over my overdraft... me thinks no coincidence.

Regards Jack

These are the key principles that apply:-

A firm must pay due regard to the interests of its customers and treat them fairly.

A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.

A firm must manage conflicts of interest fairly, both between itself and its customers and between a customer and another client.

I will draught a letter along those principles. I will leave out any of the proceedings except to say I was waiting for a cheque from your bank.

Offer to get back under my limit and £10 PM

What about interest charging etc.. does that have to stop now as they must realise I am in financial hardship?

Include financial hardship in the letter, you can ask them to freeze it.

If your suffering financial hardship, they certainly shouldn't be closing the 'Overdraft Facility', they should be helping you. But to claim financial hardship you may need to send them an Income & Expenditure form.

Here's some info:-

http://www.lloydsbank.com/help-guidance/money-worries/managing-debt.asp

I will draught a letter along those principles. I will leave out any of the proceedings except to say I was waiting for a cheque from your bank.

Offer to get back under my limit and £10 PM

 

What about interest charging etc.. does that have to stop now as they must realise I am in financial hardship?

Include financial hardship in the letter, you can ask them to freeze it.

 

If your suffering financial hardship, they certainly shouldn't be closing the 'Overdraft Facility', they should be helping you. But to claim financial hardship you may need to send them an Income & Expenditure form.

 

Here's some info:-

 

http://www.lloydsbank.com/help-guidance/money-worries/managing-debt.asp

Thanks again rebel11, On it over the weekend...

Had letter back from tsb as my account had transferred over to moorcrap. Tsb will not be bringing it back in house.

It transpires I was with lloyds for over 20 years, In July 2014 I was supposedly sent a default notice (they admit in a letter I didn't receive) saying I had to pay £103 to bring the overdraft into credit by the 14th of July. Coincidently I paid in £100.

However Tsb cancelled my account in September 2014 when I was £103 over drawn ... £100 was interest accrued since the DN was sent. The only reason I was over the overdraft limit was because I was awaiting my costs back from my lloyds victory. Lloyds promised payment within 7 days but never paid until after tsb closed my bank account. I am thinking conspiracy theory, lol

I now have no bank account but still have my LLoyds costs Cheque that I can't cash. GRRR

I did a dsar on my account and it is there in black and white; LLoyds knew I was in financial trouble and had promised to stop interest rates after I had put my income out goings expenditure in writing to them march 2011. They did not stop the interest so clearly misled me. The £3000 overdraft was made up purely of interest by September 2014.

I feel I need to complain but have never done this or know what to say or how to say it. Surely they have breached some rule or regulation BCOBS etc.

All input welcome..threads to read where to complain etc.

Bumping this as I need some help

regards Jack

Have you made a formal complaint to their Head office ?

Rebel has already provided you with the sections of BCOBs that you should be using.. or am I missing the point and you need help drafting the complaint

Have you not set up another bank account somewhere, where you can bank your LTSB cheque ?

Have you made a formal complaint to their Head office ?

 

Rebel has already provided you with the sections of BCOBs that you should be using.. or am I missing the point and you need help drafting the complaint

Hi CB.. help drafting complaint or link to similar. I cant let them get away with it I now have no f''ing bank account. All for going over £3 after 20 years.

I used Rebels great points in my complaint letter .. which I felt was good. I even nailed the BCOBS correct numbering for their easy reference.

So now to battle.

(A pointer on where is easiest to start a new basic account would also be good.)

regards Jack

.....

(A pointer on where is easiest to start a new basic account would also be good.)

 

 

regards Jack

co op?

Have you not set up another bank account somewhere, where you can bank your LTSB cheque ?

No! going to get on it this week. Not sure if a building society or bank will be easier?

Will try Fords suggestion CO-OP.

I thought this problem may have come up quite a lot given our general bad credit history.

Hi Jack

You still have an option of going to the FOS, they don't understand BCOB's, but they do acknowledge the 'Lending Code'.

It sounds like they have withdrawn your overdraft because you won. It' sounds like a 'retaliatory' action, unless there are very good reasons.

Send them a SAR, before you complain, that way you can 'nail down' exactly why it was closed.

http://www.lendingstandardsboard.org.uk/docs/lendingcode.pdf

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/59/59-banking.htm

...

 

Will try Fords suggestion CO-OP.

 

I thought this problem may have come up quite a lot given our general bad credit history.

barclays is another one mentioned on mse site for eg as being 'easiest-to-get'. there are other providers though, see what you think re yr circumstances.

an eg with comparisons https://www.moneyadviceservice.org.uk/en/articles/basic-bank-accounts