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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kirstytwin V BoS


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Hi I sent my S.A.R - (Subject Access Request) 20th October and have not heard anything, they have not banked my £10 cheque that I enclosed either.

 

Do BoS usually bank the cheque?

Do the send an acknowledgement?

 

Should I send them a chase up letter?

 

Thanks for all your help,

Kirsty

 

Nationwide

S.A.R - (Subject Access Request) sent 15th Oct 06

Standard letter received 19th Oct 06

Statements received 27th Oct 06

Prelim letter sent 30th Oct 06

L.B.A - (Letter before action) sent 20th Nov 06

MCOL - Issued 6th December

 

Bank of Scotland

S.A.R - (Subject Access Request) sent 20th Oct 06

Letter received thanks for request, but we need account details ect, Can they not read! 6th Dec 06

Goldfish

S.A.R - sent 2nd Nov 06

Standard reply received 21st Nov 06

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Hi Kirsty,

 

BOS cashed my cheque pretty quickly, altho they weren't so quick in sending me my info!! Give them the 40 days and then kick up a stink.

 

Some people are recieving incomplete info tho, my self included, stick with it. They send it in the end.

Darren :p

 

BOS - WON - £5.6k

------------------------------------------------

Virgin Mastercard - WON - £300

------------------------------------------------

Barclaycard - WON - £200

------------------------------------------------

Lloyds - WON - £1.6k

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Thanks for your replies, I did not send via recorded, thinking now I should have. May send a chase up letter to check that they have got it.

Kirsty

 

Nationwide

S.A.R - (Subject Access Request) sent 15th Oct 06

Standard letter received 19th Oct 06

Statements received 27th Oct 06

Prelim letter sent 30th Oct 06

L.B.A - (Letter before action) sent 20th Nov 06

MCOL - Issued 6th December

 

Bank of Scotland

S.A.R - (Subject Access Request) sent 20th Oct 06

Letter received thanks for request, but we need account details ect, Can they not read! 6th Dec 06

Goldfish

S.A.R - sent 2nd Nov 06

Standard reply received 21st Nov 06

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  • 1 month later...

Received a letter last weekend asking for my account details for them, to process my data claim, Well didn't I send that twice already! They also state that the 40 days will run from the date that they receive this 'new' information. Stalling I think.

 

xxxxxx

 

K Patton

Data Protection Consultant

Business Risk – Retail

HBOS plc

Trinity Road

Halifax

HX1 2RG

8th December 2006

Dear K Patton,

Thankyou for your letter dated 4th December. In response to this I am providing the following information.

Sort Code : xx-xx-xx

Account No : xxxxxxxxx

Reference No : xxxxxxxxxxxxxx

I am also enclosing copies of my previous letters that have also asked for this information.

I look forward to your earliest reply,

xxxxxxxxxxx

Kirsty

Kirsty

 

Nationwide

S.A.R - (Subject Access Request) sent 15th Oct 06

Standard letter received 19th Oct 06

Statements received 27th Oct 06

Prelim letter sent 30th Oct 06

L.B.A - (Letter before action) sent 20th Nov 06

MCOL - Issued 6th December

 

Bank of Scotland

S.A.R - (Subject Access Request) sent 20th Oct 06

Letter received thanks for request, but we need account details ect, Can they not read! 6th Dec 06

Goldfish

S.A.R - sent 2nd Nov 06

Standard reply received 21st Nov 06

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