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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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advice on dismissal without warning please


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OK HERE GOES

 

 

I have worked at the company for just under 14 months, no disiplinary action against me until this point.

 

Long story short, I have had 5 days off work, i sent a message to my boss on the first day saying I wouldnt be in work that day. The same day I posted an SC2 form to work. I made no further contact with them nor received any contact.

On my fifth day of absence I received a letter stating that due to unauthorised absences my employment is terminated with immediate effect as i have failed to report my absence in line with company procedures. I have had time off before and not reported it to my manager due to them being off work on long erm illness, in these instanes i have always contacted the head of personnel and this has never been an issue, however my letter says that i have failed on several occasions o report absences via company procedures.

My employment is terminated from the date of the letter and once i have been paid what I am owed i shall receive my P45.

 

I was hoping for some advice please.

 

As a side note and I dont know what relevance this has but I cannot tell you the companies procedures tehnacally as I have never been given a contrat (despite asking several times)

 

 

I have since SARlink3.gif them and also sent a letter before actionlink3.gif.

 

 

Basically they have sent the return to work forms, DWP forms (where Job centre asking about dimissal etc), copy of health and safety trainign checklist, copy of letter of dismissallink3.gif and check lists showing employment contract issued (yes ticked) but underneath they put handbook issued. On second check list under employment contract issued, they ticked N/A and put handbook issued with 6 weeks. they also only referred to informal verbal discussions , but no info on formal past disciplinary was provided and indeed they admitted was not formal but informal and no records were kept of them

I'm worse at what I do best and for this gift I feel blessed

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hi all was hoping for some further advice on a thread I have elsewhere, its gone quiet and really wanna crack on with it.

 

 

the link is below if anybody is willing to have a look id be very grateful

 

 

thanks

I'm worse at what I do best and for this gift I feel blessed

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OK HERE GOES

 

 

I have worked at the company for just under 14 months, no disiplinary action against me until this point.

 

Long story short, I have had 5 days off work, i sent a message to my boss on the first day saying I wouldnt be in work that day. The same day I posted an SC2 form to work. I made no further contact with them nor received any contact.

On my fifth day of absence I received a letter stating that due to unauthorised absences my employment is terminated with immediate effect as i have failed to report my absence in line with company procedures. I have had time off before and not reported it to my manager due to them being off work on long erm illness, in these instanes i have always contacted the head of personnel and this has never been an issue, however my letter says that i have failed on several occasions o report absences via company procedures.

My employment is terminated from the date of the letter and once i have been paid what I am owed i shall receive my P45.

 

I was hoping for some advice please.

 

As a side note and I dont know what relevance this has but I cannot tell you the companies procedures tehnacally as I have never been given a contrat (despite asking several times)

 

 

I have since SAR them and also sent a letter before action.

 

 

Basically they have sent the return to work forms, DWP forms (where Job centre asking about dimissal etc), copy of health and safety trainign checklist, copy of letter of dismissal and check lists showing employment contract issued (yes ticked) but underneath they put handbook issued. On second check list under employment contract issued, they ticked N/A and put handbook issued with 6 weeks. they also only referred to informal verbal discussions , but no info on formal past disciplinary was provided and indeed they admitted was not formal but informal and no records were kept of them

Edited by sorrylittlelot
.

I'm worse at what I do best and for this gift I feel blessed

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Absence reporting policies are almost always a phone conversation with the boss - or whoever is covering the boss - not HR, and not sending a message.

 

You're owed any untaken holiday, and your notice period. That's going to be your lot.

 

You make this sound like you have had several periods of sickness. I'd say that's the reason for the dismissal, not reporting method. But breach of company policy is easier on the paperwork so they'll say it's that.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Unfortunately I also can't see any viable unfair dismissal claim here - you don't have the necessary 2 years service to claim unfair dismissal, and I can't see how this claim would fit into any of the exceptions to the 2 year requirement.

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