HI I sent off the Data Protection Act LETTER with the £10 cheque For the statements for an account that is closed.

I received a letter today stating that it is not possble for them to trace the account without the account number and sort code whether the account is open or closed.Because they use only numeric code for the identification of accounts.

where do i go from here?

any help please !!!!!

I'm surprised at this as I had the same problem with a building society and they found my accounts using my name and date of birth.

hi any idea where I go from here ??????????

Hi SB, I had the same problem with a closed account and I still had an active account with them. Can I ask, are you still with RBS elsewhere (ie another account)? Have you changed addresses since it was closed?

hi No I haven't got any accounts with them now,But still live at same address.

X

Why don't you ring them out of the blue and ask them if they can locate your account number? If they ask why then feed em some crap like you need to confirm payments you sent to someone during the period your account was open (or something believable lol).

I guess you will be able to give them the sort code, the date it was closed and your details / address etc. You could probably even try in the branch you were in.

I can't believe for one minute they can't find you - think this is more likely to be delaying tactics than anything.

I'm trying to do the same thing for my girlfriend.

She has lived at the same address, and went into her old bank and asked for her old account number and they said no.

Is there any legal jargon my girlfriend can hit them with to get her old account number?

Data Protection Act perhaps.....

cheers.

I had the same problem with Lloyds, in that I had no trace of my account number and sort code.

I telephoned customer services who advised me to pop into my local branch with some ID and explain the situation.

I did this and they provided me with the details of the account no problem.

hi can anyone help?account closed with bank of scotland.have no account details.they say they cant help with statements without this information

I have lived at the same address all my life.

any suggestions please !!!!

How long ago did they close it ?

Send a SAR - there is a template available on this site.

You do not need your account number - they have to give all information they hold about you.

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HI I have sent the first letter and the £10 for the statements,

but they sent me a letter today stating it is not possible to trace my account without the account number and sort code.saying they use numeric code to

trace and identify accounts whether open or closed.

I have lived at the same address for the past 20 yrs.

What do i do now?

xxxx

How Long Was Your Account Closed?and Why Did You Say You Needed The Information?

Also My Local Branch Is No Longer Open,

update !!! I found some more information,The debt was passed on to a debt agency, I Have the reference number and the receipt of final payment,I sent these . But they still say they need the account number

And sort code, otherwise they can't help, time is running out what can i do now?Any Ideas please?

Thanks:confused:

Hi

This is were I'm stuck? I had an account with RBS which due to excessive charges ended up being passed on to a debt agency.

I paid this up in full about 3 years ago.I dont have the account number or sort code But still live at the same addresss.Anyway I sent off the data access request on 23rd oct with the name and address of the agency. REF number and the £10 recorded delivery

I am being fobbed of by them saying that without this information they cannot help with my request.

please advise?????? Do I send a non compliance letter now?

THANKS ANYONE

I was in a similar position with Lloyds. I popped into my local branch with my passport, NI number and address history and they gave me the sort code and account number there and then.

Sent my SAR, and they have responded saying they will furnish me with the info but that I will need to pick it up from my local branch as my home address is now different.

Hope this helps.

Thanks !

The problem I have is the branch isn't there anymore,so I cant

do that, Any more Ideas. I even got in touch with the debt agency but they said they do not have the account numbers {data protection]

The 40 DAYS is almost up what do I do now?

HELP

IS THERE ANYBODY OUT THERE ?

PLEASE !!!!

When you say the debt company 'does not have number [data protection]' do you mean that they are claiming they can't give you them under data protection or that they haven't actually got them for your protection?

Because if it's the former then hit them with the S.A.R - (Subject Access Request)

hi The debt company says they dont have the bank account number or sort code.even though the debt was passed to them.They say they never have the bank details, against the [data act] cause this is your personal information. Do you get what i'm saying? what now thanks

Gotcha...Well I would try the Passport/NI/ID method at the next nearest branch, on the basis that they probably got all the business from your branch when it closed. Or you could ask customer services where the business was moved to....

Hi

Do you think I should send another letter as the 40 days are up

and they have still got my £10.I suspect they want me to give up

as it seems like a hassle now,any help in what to write or should I just send the 2nd letter?

THANKS ANYONE

Erm, I think there's a template for when they haven't given you data after 40 days. And I think you have to report them to the Data Comissioners for non-compliance. Clarification anyone?

HI Sending off the letter for non compliance to d.p.a tommorrow.

thanks

update !!!!!

Sending non compliance letter tomorrow

Hi I received statements today from RBS after sending off the non compliance letter,

Have been through them and sent off the peliminary letter for refund recorded delivery today.

The wait begins!! Fingers crossed xxxxx

shazzy:rolleyes: