Hi all,

Not sure if this is the right section, but I need some advice.

My card was recently debited by a place calling itself QuidFinder.

When I disputed this with the bank, [HSBC] they immediately refunded the money, and said they would investigate.

Some time later, they claim they have been in contact with this place, and accept that the charge is correct and that the refund will now be reversed!

I am spitting feathers!!!

Any advice as to what I can do about it?

Thanks.

you need to ask why?

the FCA are coming downhard on banks that allow these loan brokers to extort money

from people for basically doing nothing.

tell us the story please.

the mere fact that you 'gave' the brokers your details

is not 'simply' enough of an excuse for HSBC to reverse the chargeback.

there is info on the FOS website too regarding chargeback.

dx

Hi dx,

Thanks for the reply.

Basically they have said they have provided documents showing that I applied through them as a broker, which I didnt.

I did get a payday loan (unrelated to the place in question) but unsure if my details have been passed on to this other place.

Regardless of which I never gave them permission to take a "brokers" fee!!!

The supposed "evidence" is littered with errors, like time in residence, time in employment, salary, etc etc.

Also the follow on document doesnt even have my name, and the terms and conditions boxes are not even ticked. Although my bank says it's just a generic example. So what does a generic example prove? Uh nothing!

I submitted a formal compaint to HSBC, and they will resubmit the chargeback, and let me know what the other bank comes back with.

I have also emailed the CEO and they have replied saying they will be investigating it from their end.

Thanks.

Hi all,

A final update.

They have upheld my complaint, and I also received an apology from the CEO's office.

They have also said they will be resubmitting the chargeback, however, whatever happens my refund will remain in place this time regardless of the outcome.

Thanks and good luck to everyone else trying to get their money back from these thieving &*(£^&*£%

well done

thread title amended