I partly completed a small load application form with the above company.

As there were questions on the form which I was unable to answer (mainly employment questions as I have been retired for 6 years)

the form was not completed or submitted.

But it seems that important details on the first completed page were still transmitted to them,

and 67.88 was taken from my bank.

On my membership page with them, it quite clearly shows this incomplete form. I have screen shots of this.

I wrote to them, recorded delivery, to cancel this, and have screenshot of their postal receipt.

Eventually, I received an answer to say that the refund had been made,

and although I realize that this can take a few days through Visa,

it is now almost 3 weeks and no refund.

Since my refund application, they have a new address, and I have written to this address also.

It is impossible to speak to anyone on the phone.

I have contacted Citizens Advice (as a first step in putting this matter before Trading Standards)

as this company are quite clearly flouting the 14 day refund rule.

I want also to confront this company over the way that they obtained my bank details,

as this seems to be quite usual going by previous threads on this site.

It does not seem legal at all...should I contact the police on this, or can anyone advise me the best course of action ?

Can anyone please give me any information regarding Katsea Financial Services, of 59 Piccadilly, Manchester M1 2AQ, and previously of Ipswich. I particularly want a telephone number as they ignore all correspondence on a matter concerning the unauthorised withdrawl from my bank account. This company and their off-shoot Loans-Only.co.uk need to be challenged over their way of business, and this is a final attempt before contacting the police. Thank you

Hi,

This is the number on their MyLoanNow website.....T: 0203 137 3430 ( only one I could find )

T's & C's regarding their service.........

We will charge you a fee to act as your specialised finance broker. This fee is specified as part of our communications with you. If you are not offered a loan by a lender or financier within the 1 month that we act for you then we will refund the fee less than the £5 brokerage fee provided for by the Consumer Credit Act 1974. Refunds must be requested in writing to Katsea Financial Solutions, 4th Floor, 59 Piccadilly, Manchester, M1 2AQ to avoid repayments being sent to a wrong address and/or getting lost.

To facilitate us processing payments and repayments you authorise us to retain your charge, credit and debit card details. With regards to payments set up by debit or credit card we will attempt to take a fee when you make your application. Under the Financial Services (Distance Marketing) Regulations 2004 you have the right to cancel your agreement with us within 14 days of receiving these terms and conditions, you will be entitled to a full refund which will be made within 14 days of receiving your request. If you would like to cancel you must inform us by writing to us at Katsea Financial Solutions, 4th Floor, 59 Piccadilly, Manchester, M1 2AQ.

dagofin,

I have merged your previously started thread on this subject with your latest one, please continue to post here regarding this issue.

Thanks,

Scott.

Thank you for the information. This is the number used basically by "MyQuid",

Thanks anyway

Thank you, will do.

what do your bank say on using chargeback or CPA rules etc

GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS

.....

We have been telling people to put a letter into their bank instructing them

not to make any payments under any circumstances to these companies

.

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

.

banks MUST follow written intructions from their customers !

.

This fsa guideicon has now been updated:

.

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

.

Here's the text:

.

Cancelling a regular

card payment:

.

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

.

Be aware, though, that you will still be responsible for paying any money that you owe.

and that CANELLING YOUR CARD WILL NOT STOP THE CPA

.

see:

http://www.consumeractiongroup.co.uk...-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumer...ng/index.shtml

.

http://www.theguardian.com/money/201...?newsfeed=true

..

.

New june 2013

.

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

.

CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when

a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by

mistake following cancellation by a customer the customer will be refunded immediately.

.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-

cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints

since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

.

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today

customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.

From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

.

http://www.ftadviser.com/2013/06/28/...J/article.html

.

Also mentioned your displeasure that as whomever took your money had obviously attempted this many times

probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.?

.In the FSA's own words:

.

..

What should I do about a payment from my account that I didn’t authorise?

.

Your bank must refund an unauthorised transaction.

Money can only be taken from your account if you have authorised the transaction

or if your bank can prove you were at fault –

see below.

Contact your bank immediately if you notice an unauthorised payment from your account.

If you are sure you did not authorise the payment, you can claim a refund.

However, your bank does not have to refund you if you do not tell it about the payment until 13 months

or more after the date it left your account.

.

Your bank must refund an unauthorised transaction

.

------------------

.

Your bank may only refuse a refund for an unauthorised transaction if:

.

? it can prove you authorised the transaction

– though your bank cannot simply say that use of your password,

card and PIN proves you authorised a payment; or

? it can prove you are at fault because you acted fraudulently,

or because you deliberately,

or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction

.

-----------------------

.

How quickly must my bank refund me for an unauthorised transaction?

.

The bank must make the refund immediately unless it has evidence that one of the above reasons applies.

Your bank may ask you to answer some questions and fill out a form confirming what has happened,

but it cannot delay your refund while it waits for you to return the form.

If the bank has evidence that one of the above reasons for refusing a refund applies,

it may investigate before making a refund

but must look into it as quickly as possible.

If your bank rejects your claim for a refund it should explain why.

If the transaction was on a credit card, the refund may not happen immediately.

But the card issuer cannot charge interesticon or ask for repayment of the amount unless it can prove you are liable to pay

[/b]

These are your statutory rights under FSA regulations. They are not guidance.

.

if you did it by your banking portal:

.

then follow this:

.

http://www.consumeractiongroup.co.uk...73#post4534173

Thank you for the information.

inthis case there will be no recuring payments...it is a lifetime fee,

and in any case I have changed my details so that mo other payments can be made.

My bank say that because it is my fault that this company got my details,

they cannot do anything.

It does not matter to them that I did not submit a full application to them

...it was impossible to complete the form because unanswered questions would not have allowed me to this.

However they obtained the information from the form.

The incomplete form is viewable on my member page.

This is why I say that they have obtained the information fraudulently.

Also there is the fact that they refuse to refund me under the 14 day cancellation

....I can get no explanation from hem at all.

Thank you

your bank is wrong

go demand a chargeback and go up the chain till you get it.

dx

Thanks. Any suggestions as to who I should see in an attempt to get this practice changed ? If I had just changed my mind, a refund would be enough but Loans-Only must have broken the law, getting money in this way.

And there are other posts on this thread from other people who have fallen for this. Regards Dave

Good Morning all,

I have been scammed by myloan-now as well.

I contacted Natwest to initiate the chargeback process, however Natwest told me that because i had been looking for loans there is nothing they can do.

I tried to make them understand that i might have been looking for loans but i never authorised myloan-now, i hadn't even been on their website, to take any kind of payment.

I have been stung by these kind of credit brokers in the past, so the minute i see " we will charge a fee for our service " i close the browser.

What i am trying to do now is get some clear information about the Chargeback scheme and how it works, because Natwest refuse to do it.

If anyone can give me some info regarding this kind of transaction and how the Chargeback scheme works in relation to this kind of thing, i would be extremely grateful.

cuzznx

Good Morning all,

I have been scammed by myloan-now as well.

I contacted Natwest to initiate the chargeback process, however Natwest told me that because i had been looking for loans there is nothing they can do.

I tried to make them understand that i might have been looking for loans but i never authorised myloan-now, i hadn't even been on their website, to take any kind of payment.

I have been stung by these kind of credit brokers in the past, so the minute i see " we will charge a fee for our service " i close the browser.

What i am trying to do now is get some clear information about the Chargeback scheme and how it works, because Natwest refuse to do it.

If anyone can give me some info regarding this kind of transaction and how the Chargeback scheme works in relation to this kind of thing, i would be extremely grateful.

cuzznx

would be best to start a new thread

of you own

dx

Hi I had issues with Katsea financial solutions in sept this year and many people have unfortunately. I was on a payday loan website that had no charges and myloan now somehow managed to take money out my account without my consent or knowledge for some membership but I later linked Katsea with another ltd company with the same director and complained to Katsea for 7 weeks as initially they refused to give me more than 50% refund even though I deserved full refund. They ignored my complaint and all emails and any telephone calls were met by hostile and unhelpful staff and went to the Financial Ombudsman and they listened and took action on my behalf and got me back all of my money plus a bit extra for the time it took them and stress. The Financial Ombudsman had also received enough complaints from other people with issues with Katsea financial solutions that they were taking things seriously. Katsea financial solutions ltd closely linked to intergrated financial ltd or something like that and they had about 7 or 8 different websites operating within financial areas. My bank were not willing to help in any way and tried to imply I was at fault for the money being taken out my account and kept suggesting I must of made a mistake somewhere and allowed it. I know this info may not be of big help to get your money back potentially and I do totally feel where people are coming from as I got hit by 2 membership companies on same day and all my spare money I had in my account for food and to live on was gone and my bank just didn't seem to care and I had to continue my personal fight against Katsea for nearly 2 months before I had it fully resolved but could of just left it as it caused so much stress and my health and disability is not too good anyway for me and you were dealing with a company a lot of other people have suffered from. My support and compassion goes out to you and the FCA and Financial Ombudsman are aware of these wrong things Katsea and intergrated were doing to people but only just very recently and the issue is ongoing and investigation is aware but may have to wait to see if any action can be done. I had felt like someone had stolen my wallet then tried to give me back just half of the money in there. Please note I wasn't suggesting then Katsea are or were doing anything illegal nor would I suggest or imply the company director I looked into is complicit or involved. Right that's my recent summary of Katsea financial solutions ltd now officially called I think Seakat ltd after ltd company details were changed but Katsea are still fully liable and the company being tackled.

Hi I had issues with Katsea financial solutions in sept this year and many people have unfortunately. I was on a payday loan website that had no charges and myloan now somehow managed to take money out my account without my consent or knowledge for some membership but I later linked Katsea with another ltd company with the same director and complained to Katsea for 7 weeks as initially they refused to give me more than 50% refund even though I deserved full refund. They ignored my complaint and all emails and any telephone calls were met by hostile and unhelpful staff and went to the Financial Ombudsman and they listened and took action on my behalf and got me back all of my money plus a bit extra for the time it took them and stress. The Financial Ombudsman had also received enough complaints from other people with issues with Katsea financial solutions that they were taking things seriously. Katsea financial solutions ltd closely linked to intergrated financial ltd or something like that and they had about 7 or 8 different websites operating within financial areas. My bank were not willing to help in any way and tried to imply I was at fault for the money being taken out my account and kept suggesting I must of made a mistake somewhere and allowed it. I know this info may not be of big help to get your money back potentially and I do totally feel where people are coming from as I got hit by 2 membership companies on same day and all my spare money I had in my account for food and to live on was gone and my bank just didn't seem to care and I had to continue my personal fight against Katsea for nearly 2 months before I had it fully resolved but could of just left it as it caused so much stress and my health and disability is not too good anyway for me and you were dealing with a company a lot of other people have suffered from. My support and compassion goes out to you and the FCA and Financial Ombudsman are aware of these wrong things Katsea and intergrated were doing to people but only just very recently and the issue is ongoing and investigation is aware but may have to wait to see if any action can be done. I had felt like someone had stolen my wallet then tried to give me back just half of the money in there. Please note I wasn't suggesting then Katsea are or were doing anything illegal nor would I suggest or imply the company director I looked into is complicit or involved. Right that's my recent summary of Katsea financial solutions ltd now officially called I think Seakat ltd after ltd company details were changed but Katsea are still fully liable and the company being tackled.

can you please start a new thread

of your own

dx

Please also ensure that when you do start the new thread, you pop some spacing into it, so it can be read easily !