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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Daily Record - Thursday 9th November 2006


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Just to say that the Daily Record Newspaper are running an Article on Payment Protection Insurance on Thursday 9th November 2006.

 

I had a good long chat with their Journalist last night regarding this and information that I had previously supplied to her. She will be using one of the PPI policies that I was mis sold as an example of how much these policies can really cost. Hopefully it should make some interesting reading..

 

Have also been asked if there is space would I mind a photo going in...arghhhh dont want to scare her readers off now do we..:D

 

Oh Companies named and shamed...Purpleloans Ge Money and Firstplus..:lol:

 

Have also Mentioned CAG website so hopefully the site will get a mention too. :)

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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This is the main story that was printed in todays Daily Record, I passed on a lot of info the the journalist regarding this . My story will be added soon, one i figure out to get a scan attached. They never used my photo in the article..Told you I was too Ugly..lol.

 

 

Don’t Be So Sure

Complaints prompt the FSA and OFT to probe payment protection plans

(By Alex Morgan – Daily Record Thursday, November 9, 2006)

Payment protection insurance is being tipped as the next big financial mis-selling scandal

PPI is supposed to cover your monthly loan or credit card payments if you lose your job or become too ill to work.

But the policies sold by high street and internet lenders, and card providers, tend to be massively overpriced and difficult to claim on.

The PPI industry rakes in around £5.5billion worth of premiums a year , But only 20 per cent, or just over £1billion, is paid out to customers – meaning the rest is commission for the sales people and profit for the providers

This compares with around 75 per cent of car insurance premiums which are returned to policyholders in the form of payouts.

The industry claims only 15 per cent of claims are turned down, but charity Citizens’ Advice says 85 per cent of its clients who claimed were unsuccessful.

As a result, financial experts say as many as half of the UK’s 20 Million or so policyholders may have grounds for claiming they were unfairly sold or the cover is inappropriate.

According to low-cost independent provider BritishInsurance.com, although individual payouts might be relatively small, it could result in a bigger overall payout than the mortgage endowment mis-selling scandal.

Both the Financial Services Authority (FSA) and the Office Of Fair Trading (OFT) have issued damming reports highlighting lenders’ failure to explain policies properly, and to ensure customers understand the complex exclusions that can prevent them claiming.

At the end of October, watchdog the FSA fined Loans.co.uk £455,000.00 for failing to treat customers fairly when selling PPI.

Margaret Cole, the FSA’s director of enforcement, says “we have highlighted payment protection insurance as an FSA priority due to the potential level of risk to consumers.”

The OFT is so concerned it is planning to have the Competition Commission investigate the PPI market.

Pula Houghton, personal finance campaingner for the consumer organisation Which?, says: “Which? Has said for years that bad practise is rife in the PPI market. It is simply not delivering adequate protection for consumers.”

Here’s what you need to know to ensure you don’t end up paying through the nose for cover you can’t claim on.

Comparison of PPI Costs

The annual cost of payment protection insurance for a £250 a month loan repayment.

Paymentcare.co.uk £118.50

Britishinsurance.com £120.00

Masteloan £559.80

Moneyback Bank £617.70

Alliance & Leicester £627.90

Abbey £711.60

Direct Line £752.70

Royal Bank Of Scotland £769.50

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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Couldnt get the article uplaoded in a PDF format which is much better quality...

 

Have retyped the Story here to make it a bit clearer..

 

Case Study…

Ian became victim of purple power.

 

Ian Reid has no doubt he was mis-sold the PPI policy he took out alongside a Firstplus loan arranged with lender Purple.

 

The 47 year-old service engineer from Dundee, became concerned about what he had signed up for when he checked the small print after Purple offered him a top-up loan.

 

Ian says “ at the time I took out the original £20,000 loan, the salesman told me that if you don’t take the insurance you will have a problem getting it.”

 

In fact PPI is optional and the salesman should have asked if Ian already had sufficient insurance.

Because of the way the interest was calculated, the PPI was costing him almost as much as the loan. Ian Worked out that over the 15-year he would be paying a total of £55,000 - £37,000 for the loan and £18,000 for the PPI.

 

He was originally told if he didn’t claim he would get a refund of his premiums, However, the small print revealed he would not be eligible if he took the offered top-up.

 

Ian has since moved his debt to Northern Rock, where the interest rate is considerably lower, and taken out a stand-alone PPI policy through paymentcare.co.uk which works out at around £40 a month cheaper than his old one.

 

He is now pursuing a compensation claim against GE Money – Purples parent company. He says “I will take them to court if I have to.”

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

Link to post
Share on other sites

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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well done reidnet, letting every one know what tricks these institutions get up to, can only be for the good...:D 007

 

Yeah, I did of Course send them a copy of the article..lol, mmm they never replied as yet though.

 

And Today I sent off full complaints to the FSA, The OFT and the FISA..well I thought if i was going to complain I might as well make a good job of it..lol.

 

Looks like the Touchpaper has been lit, Just wait for the Flash and Bangs to follow..lol

 

I am thinking about uploading all the Correspondence regarding this claim now that it has actually gone to the press..Only prob there is a lot of correspondence..lol

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

Link to post
Share on other sites

Is it possible to scan, copy and paste a document to this site?

I would like to post a copy of my sons credit agreement from Lloyds which shows the PPI.

I am not sure if it is going to be possible to submit a claim.

Any help appreciated

Thanks

pam

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  • 3 weeks later...
Is it possible to scan, copy and paste a document to this site?

I would like to post a copy of my sons credit agreement from Lloyds which shows the PPI.

I am not sure if it is going to be possible to submit a claim.

Any help appreciated

Thanks

pam

 

 

You can scan documents but you need to upload the file to a fileshare site and set up a link to it. If you need help give me a shout, If your really stuck you can email me the scanned image and I will pit it on a shrared area of one of my websites for you

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

Link to post
Share on other sites

You can scan documents but you need to upload the file to a fileshare site and set up a link to it. If you need help give me a shout, If your really stuck you can email me the scanned image and I will pit it on a shrared area of one of my websites for you

 

Ian

 

Thanks Ian

Can I scan & email it to you please as I am not sure how to do it any other way.

Thanks

pam

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No problem Pam..

either email via here

or [email protected]

 

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

Link to post
Share on other sites

  • 3 months later...

Just an Update,

 

The Daily Record are running a follow up to this Story on Thursday 8th March 2007..which is aimed Directly at GE Money / Purpleloans..

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

Link to post
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ian need your help my spreadsheet is ready to go back to welcome iam reading about FLA & othersorts can you give me info on them & should i contact them before i go further Archie

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