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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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A bit of help for you with RBoS charges


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Firstly, the spreadsheet I used was mindzai's which you can find by looking at his profile page - there should be a link to the spreadsheet there.

 

Over the years, when I received my statements, along with it came an extra page outlining my monthly charge for the previous month. This was made up of my arranged charge(s) - in my case Royalties (I know, I'm foolish...). On top of this however, there would generally be other charges. If I had had a bad month and gone overdrawn, there would be an arrangement fee added to this charge of £28 (or sometimes more). It would then tell me that the sum would be debited from my bank on a certain date (next month) and come the date of charging, there would be an entry on my statement that read "CHG A/C 12345678" (12345678 being my account number).

 

Now when I received my duplicate statements having sent an S.A.R - (Subject Access Request), none of these breakdown sheets were sent so I was a bit stuck, I knew that some of the amount charged on these charges I could claim back and some of it I couldn't (because the Royalties charge for example, is a service and is therefore unclaimable).

 

Using my statements as a guide to what level of royalties I had (I have at some stage been on Royalties, Gold and Premium and at the top of each statement it will tell you what type of account it is during that month) I basically deducted the monthly Royalties fee from the CHG A/C charge therefore leaving the amount I could claim back.

 

When setting up your first statement (for your prelim) ensure you add to this any overdraft interest that you can claim back. DO NOT GET THIS CONFUSED WITH 8% INTEREST YOU ADD TO YOUR CLAIM AT COURT STAGE. Overdraft interest is the interest that is charged to your account on a monthly basis when you are overdrawn. This interest is calculated on any amount that exceeds your interest free overdraft (not your agreed overdraft limit). Because your unlawful charges contribute to your overdraft, the interest that is charged against these charges can be claimed back from stage one.

 

On the spreadsheet, enter the date the interest was debited, the amount charged, the interest free overdraft amount and the balance of your account at the time of the interest charge and the spreadsheet does the rest. It calculates the difference between your overdraft at the time and your interest free amount to find out how much the interest was charged against. It then finds out what percentage of your overdraft is made up of charges and adds this to the claim.

 

To explain in layman's terms what the spreadsheet does, if you were £600 overdrawn and had an interest free amount of £100, were charged £50 in charges and were deducted £10 in overdraft interest, the spreadsheet would calculate:

 

Overdraft £600 minus Interest Free £100 equals £500

Charge amount £50 as percentage of Chargeable overdaft £500 equals 10%

Amount claimable equals 10% of interest charge of £10 equals £1

 

Royalties interest free amounts are easy to find out, just ring RBS and ask them! The current amounts are (or at least were when I did mine) Basic 100, Gold 250, Premier 500. Anything over these amounts (whether it is an agreed amount or not) is charged interest. The obvious issue here is Royalties charges have changed over time and it is difficult to pinpoint when they have changed. For the sake of keeping things simple, I didn't bother finding out, just used the current levels and said so in my prelim - the bank can always amend if they want to (which I doubt they will).

 

Finally, you can find a list of all charges and their amounts going back as far as 1993 here. This can give you an idea of what charges can be reclaimed and how much they were at the time of the charge you are reviewing. An extremely useful post!!

 

 

 

Had a couple of questions regarding this over pm, thought I would post a couple of them as they may be of use also.....

 

Did the same royalties charges apply in the Years 2000 - 2004?

Can't say for sure, but I added to the letter that I was using the current charges at time of writing to them. Note, I believe some ppl in RBS forum are attempting to obtain a list of historical royalties charges.

 

CHG to 06JUL A/C £3.00

CHG to 04AUG A/C £3.00

what do you think these are for?

The most likely thing is Loanguard. If you had an overdraft and were somehow advised to take this out then you got caught! This is basically payment protection of your overdraft, is arranged and is therefore unclaimable.

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If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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It does sound like a good idea and something I think would be useful and helpful to the site because amounts have changed over the course of time. I hope you do something with amounts terms what the charge has been for and how it has changed. I hope others can use it as a point of reference.

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It would seem you need a google account to view google spreadsheets......anyone know how to get round this? I can't seem to find a "how to" on this.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I hope you do something with amounts terms what the charge has been for and how it has changed.

 

With what??

 

:confused::)

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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You do need a Google account to use my spreadsheets. I kinda love Google. I use Google calendar and mail and word documents and spreadsheets - so far. Google spreadsheets can be downloaded into Excel, Open office, etc. If you don't want a Google account to obtain mine, Excel versions are available from Blueskies or WifeandI.

[

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Unable access your Google Spreadsheet!

 

If you PM me your email address, I will send it to you.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Anyone wish to host it for me / know somewhere I can host it permanently?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 1 month later...
Since I've recently had success with my claim, thought I'd pull something together mainly for the use of any newcomers as I took a lot of time sorting out my bank charges with RBS purely down to some of the strange charges they make (and also wanting to claim as much as possible :smile: ).

 

Over the years, when I received my statements, along with it came an extra statement outlining my monthly charge for the previous month. This was made up of my arranged charge(s) - in my case Royalties (I know, I'm foolish...). On top of this however, there would generally be an extra charge. If I had had a bad month and gone overdrawn or whatever, I would on numerous occasions have an arrangement fee added to this charge of £28 (or sometimes more). It would then tell me that the sum would be debited from my bank next month and come the date of charging, an entry saying "CHG A/C xxx" (xxx being my account number).

 

Now when I received my duplicate statements having sent a Data Protection Act request, none of these breakdown sheets were sent so I was a bit stuck, I knew that some of the amount charged on these CHG A/C charges I could claim back and some of it I couldn't. I don't know whether this has been documented previously but I can't find it, so to explain what I did.......

 

Firstly, I rang my bank and asked for a leaflet on current interest rates and charges. This gave me a list of the possible arranged charges that could be placed on my account. Using my statements as a guide to what level of royalties I had (I have at some stage being on Royalties, Gold and Premium and on each statement it will tell you what type of account it is for that month) I added a few columns to the calculator spreadsheet where I could enter how much of the account fee for that month was an arranged fee and therefore deducting it from my claim.

 

I have recently been offered full settlement of my claim so have been successful in using this to claim back my charges in full. I think the key to this is ensuring you cover off all arranged charges on your account and also stating somewhere (either on your calculation sheet or on your letter to the bank) what you have done and also that you are using the charges they are using at present. Hope this is of use to someone, it added an extra £785 to my claim on top of the unpaids and overdraft charges.

 

I have also saved my claim spreadsheet for the benefit of anyone who wants to see what I'm talking about. I've saved it on Google Spreadsheets here, hopefully I've done this right. If anyone doesn't have a google account and wishes to view this spreadsheet, PM me your email address and I will pass it on to you. Please bear in mind, I set this sheet up as an example of how to amend the main template. My copy doesn't include any formulas to calculate interest, totals etc so be warned. I will attempt to set up a proper template in the next few days.

 

Good luck!

 

 

 

Had a couple of questions regarding this over pm, thought I would post a couple of them as they may be of use also.....

 

Probably, can't say for sure, but I added to the letter that I was using the current charges at time of writing to them.

 

The most likely thing is Loanguard. If you had an overdraft and were somehow conned in to taking this out then you got caught! This is basically payment protection of your overdraft, is arranged and is therefore unclaimable.

Hi im on the first stage i have printed the first template of to ask for my statements, like you my claim is also with the RBS. Is there anymore pointers that you can give me with dealing with this bank.

 

Regards

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Just keep at it! If you want some guidance, read through my two cases with RBS - they will be in my sig. Start your own post (Qmart vs RBS) and post all your progress so others can keep an eye on what you are doing and help out.

 

Good luck.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Don't really know - neither of mine got that far. Both were settled before court.

 

Best bet is start yourself a new thread in RBS and someone should be able to help you.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Does anyone know if a referral charge can be claimed back. This to me sounds quite borderline service/charge. It's where they agree to pay cheques, dds etc even if you are over your limit. Someone at the bank has just told me that they charge £38 for refusing payment but £30 referral charge. Is anyone familiar with these charges?

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I put them in my claim and got a full refund......

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If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi T4FF.

I would be most gratefull if you could send me a copy of your claim spreadsheet.I am about to enter the puzzle of bank charges!!!!!and any help in working out what i may claim back would br very well recieved.

Thanks in advance.

-

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Hi T4FF.

I would be most gratefull if you could send me a copy of your claim spreadsheet.I am about to enter the puzzle of bank charges!!!!!and any help in working out what i may claim back would br very well recieved.

Thanks in advance.

 

 

Just sent it to you. Will be me last bit of action for a few days I'm afraid. I'm just about to leave work. My internet connection at home has been activated but I haven't received my modem yet so I can only log on here in work :mad:

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 5 weeks later...

Hi T4FF,

 

Thanks very much for posting about your RBS claim. I too am with the RBS and about to start a claim. Luckily, I'm quite organised and have most of my Bank statements form over the past few years, but do you recommend writing to RBS customer services and asking for all charges to be sent to me solely on a spreadsheet? That way i'm sure its easier to work out any interest which they have accrued on top of it. I have really one main question re: all of this. Now, I can appreciate that the reason why people are claiming is because the charges that are in force by the banks are clearly unjustified, and I refer to the actual amount they charge, not the reason. But, surely if you go over your agreed overdraft the bank has a right to charge you? Isnt this really just down to bad account management on our part? We all know the RBS charge a referral of £28 when you exceed your overdraft ( per transaction!) so just to understand and get my head round this so I'm fully aware, are they NOT allowed to do this? On numerous occasions, typical of a bank holiday for instance, my mortgages have come out early ( always a day or 2 early and never later may I add ) my account has gone overdrawn and ANY other direct debits / maestro transactions that go through within this time period are all chargeable and this is very very frustrating. I dread to think how much I have been charged over the last 10 years or so. Any help clearing this out would be appreciated.

Thanks again very very much, and look forward to your reply.

 

Neil

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I'm sure that as you read around the threads, you wil find out that not only SHOULD they not be charging the amounts they do, but it is UNLAWFUL of them to do so. Yes I agree that it's often our own fault we sometimes incur charges. But they are not allowed to penalise you for it by hitting you with unfair charges. They are only allowed to recover what it basically costs them to administer the transaction, whatever it happens to be. And no way does it cost them 28 quid (stupid American keyboard has no quid sign) and upwards every time you have a DD bounce, or go over your OD limit.

 

Take your time, learn as much as you can, and ask for help if you need it. We're all here in the same boat, and just about all of us thought the same as you at one point... it's our fault, so they are allowed to do it. Well, they're not.

 

Seahorse

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Seahorse...

 

Thanks for the reply buddy. Will keep all posted on my progress.

I think writing to the Bank and requesting a charges statement is definitely the first step even tho I have statements, then at least I can compare them.

Is there any claim templates on here which I can view? I want to draft it in my own words but would be great to see what other successful claimants used.

 

Thanks again !!

 

Neil

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Hey Walt.

 

I think the key is the letters we send always imply that if they let us know what their true costs our, we will gladly only claim the difference. As banks aren't going to let us know their true costs, we claim the lot back.

 

What you need to do is READ!! Ensure you know what you're doing. If you send an SAR (Subject Access Request) to RBS they will send you all your statements for the last 6 years, so asuuming you're missing some, they will fill the blanks.

 

Couple of places for reference.....

 

A-Z links

List of RBS Charges

Read through the FAQs

User guide from start to finish

  • Confused 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 2 weeks later...

Right, I've amended this post to include a bit of help about overdraft interest, removed my providing of a spreadsheet for ppl (as this was more troublesome than it was worth) and generally cleaned up my instructions.

 

I do tend to direct people to this thread a lot (and see others do the same), may ask whether it is worthy of becoming a sticky???

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 1 month later...

Seems to me though that you should just add up the charges yourself, no? Why bother asking them to tot up all the charges, when you just hit them with the whammy - time is awasting - longer they have to mount some sort of industry wide consolidated fudge against us.

 

Im off to start a thread in my fight.

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Errr, Yes, that is the point of the spready. To add them up yourself.

 

But the banks ain't just going to take your word for it that the figures are correct, are they? They'll run them themselves.

 

I'm not at all sure what your point is, really. :confused:

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Seems to me though that you should just add up the charges yourself, no? Why bother asking them to tot up all the charges, when you just hit them with the whammy - time is awasting - longer they have to mount some sort of industry wide consolidated fudge against us.

 

Im off to start a thread in my fight.

 

No nor me. Who said anything about them totting up the charges for you??

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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