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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Government Virus Warning


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Below is a Warning from the UK Government.

This the full content of their page warning of the Gameover Zeus, GOZeus, or P2PZeus

virus which aims to steal your finance details.

 

 

If it cannot find any, it will encrypt every file on your computer with instruction on how to pay for the key to unlock the encryption.

If you do not pay within a set time, it will delete all files on your computer making it completely unusable and the only way back then is to clean the hard drive and reinstall windows.

 

 

 

 

This page has been created to help you protect your computer, your finances, your identity and your family against a new global online threat. The threat is targeted at random private individuals and small businesses, so it is critical that you read this page and apply our advice immediately if you have a computer running any version of the Windows operating system – including Windows running as a virtual machine on an Apple Mac, any server running Windows and Windows embedded. This is not a case of isolated attacks, as over 15,000 computers in the UK alone are thought to have been already affected.

 

 

What you need to do NOW...

 

This warning is not intended to cause you panic but we cannot over-stress the importance of taking these steps immediately. This is because the UK’s National Crime Agency (NCA) has taken temporary control of the communications used to connect with infected computers, but expects only a very limited window of opportunity to ensure you are protected.

 

 

There is a set of links at the bottom of this page to tools that will check your computer for the presence of this malware. If you do nothing else. please use one of these tools immediately.

The threat

 

Cyber criminals are constantly devising new types of malware to commit financial theft, fraud, identity theft and other crimes against ordinary people. The proceeds of their crime are also used to fund further organised crime. This latest threat is particularly insidious as it uses two different types of malware to infect your computer in order to commit these crimes:

1. A virus known as Gameover Zeus, GOZeus, or P2PZeus

This is a type of aggressive malware which infects your computer so that it can effectively be ‘taken over’ by the criminals. It can be used for a number of different criminal activities such as viewing your files, monitoring your bank accounts, sending emails in your name and even using your webcam to physically spy on you.

 

 

2. Ransomware known as CryptoLocker

CryptoLocker is a virus which criminals use to prevent you opening any files – effectively locking down your PC – before issuing you with a ransom demand. If you pay the ransom, there is no guarantee that it will be unlocked. Once your computer is locked, it is effectively rendered useless as you cannot access your email, files, photos, music or bookmarks.

 

 

How computers get infected

You probably receive many emails claiming to be from your or another bank, a government body or other official source, urging you to check your account, claim a refund or other action. Many of these are phishing emails containing links to bogus websites, or attachments which you are told to open, which actually contain malware hidden in what is known as a Trojan. In this case, the criminals have also stolen or hacked email lists and can make it make it appear as if these are spam emails coming from a friend's email account.

 

 

In this particular attack, the act of opening the attachment in such an email automatically ‘tells’ the Trojan to download the Gameover Zeus and CryptoLocker from a server normally located abroad, of which there are thousands which exist purely for criminal purposes.

 

 

How does the attack work?

If Gameover Zeus cannot ‘find’ enough on your computer to make a profit for the criminals, CryptoLocker will take over, effectively lock down your machine and demand a ransom.

 

 

What you need to do NOW

Your internet service provider (ISP) may have sent you a letter or email warning you about this threat. They will know that your computer is infected because the NCA – working with other law enforcement bodies around the world – has taken over thousands of the criminal servers and examined the records. You must follow the advice on this page straight away. Even then, if your computer has been locked down by CryptoLocker, it is too late.

Remember that making sure that updating your operating system and software are good habits to get into so you should be doing this on a regular basis.

 

 

Important warning about emails

Cyber criminals will also exploit this situation by sending out further phishing emails claiming to be from your ISP or a law enforcement agency, urging you to click on a link or open an attachment for the remedy. You could also receive a similar email which appears to have been sent by a friend, family member or colleague, but which has actually been sent automatically by a computer infected with the malware and ransomware. Read our advice on spam and [problem] emails at www.getsafeonline.org/protecting-your-computer/spam-and-[problem]-email

 

Scan for and remove Gameover Zeus malware and CryptoLocker software

Free tools have been specially developed and made available to you by a number of internet security software companies. You can use any of these tools regardless of the make of internet security software you normally use.

 

 

Symantec

http://www.symantec.com/connect/blogs/international-takedown-wounds-gameover-zeus-cybercrime-network

F-Secure

F-Secure Online scanner (Windows Vista, 7 and 8)

http://www.f-secure.com/en/web/home_global/online-scanner

F-Secure Rescue CD (Windows XP systems)

http://www.f-secure.com/en/web/labs_global/removal-tools/-/carousel/view/142

Kaspersky

http://support.kaspersky.com/viruses/utility#kasperskyvirusremovaltool (if you think your computer is infected with malware)

http://support.kaspersky.com/8005 (WindowsUnlocker utility for if your computer is infected with CryptoLocker)

Sophos

http://www.sophos.com/VirusRemoval (Windows XP (SP2) and above)

Heimdal Security

http://goz.heimdalsecurity.com/ (Microsoft Windows XP, Vista, 7, 8 and 8.1.)

Microsoft

Microsoft Safety Scanner (Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP)

McAfee

www.mcafee.com/stinger

 

Trend Micro

www.trendmicro.com/threatdetector

(Windows XP, Vista, Windows, Windows 8/8.1, Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2).

 

 

Report a loss

If you think you have lost money through malware such as Gameover Zeus and CryptoLocker, you should report it to Action Fraud at www.actionfraud.police.uk or by calling 0300 123 2040.

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It will be almost invisible to a user if their pc is infected, so to be safe you should visit above link.

 

This virus / malware is the first to receive global action with various servers around the world being seized in an effort to terminate the virus.

 

Although there was a coordinated international approach to this, it will not stop the virus. I expect that this virus will start distributing/ running again in just a few days time.

 

The person responsible? http://www.fbi.gov/wanted/cyber/evgeniy-mikhailovich-bogachev

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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To check if your pc has it, download and install and run the one for your system IE: 32bit or 64bit

 

This tool is designed to remove the infection of the Gameover variant of Trojan.Zbot which drops and installs the Necurs rootkit as a kernel driver to protect the malware files on disk and in memory

 

Follow these steps to download and run the tool:

Download FixNecurs64bit.exe for 64-bit computers and FixNecurs32bit.exe for 32-bit computers.

Do this

download and extract the file to your desktop.

Close all the running programs.

If you are running Windows XP, turn off System Restore. For instructions on how to turn off System Restore.

Double-click the FixNecurs64bit.exe or the FixNecurs32bit.exe file to start the removal tool.

Click I Accept to accept the EULA, then click Start to begin the process and allow the tool to run.

 

 

After it reboots it will ask to run Norton Power Eraser say yes

 

The removal tool writes a summary of its operation to a logfile named FixTool.log with results similar to the following:

 

List of detected processes

List of detected files

List of terminated processes

List of removed files

List of removed registry keys

List of removed registry values

List of removed registry values on reboot

 

If the system is clean, no restart is required and the logfile on your desktop will be blank

 

Source

http://www.symantec.com/security_res...052915-1402-99

 

Enjoy3.gif

paperclip.png Attached Files

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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