4 weeks ago, I sent my Samsung s2 phone in excellent condition to this company following an online quotation of £67. There was no response as promised within 3 days of them receiving the phone. Then got a response 10 days later that my phone had "backside wear" and offered reduced price of £45. I refused as the phone was in pristine condition and asked them to send the phone back. I was even willing to pay the admin fee of £5 for returning the handset. In the meantime I tried calling them numerous times but never managed to get through!!

Then I received the following email from one sally increasing the offer to £55. I again refused to support such unethical business practice and asked them to either pay in full as quoted or return my phone. It is nearly 2 weeks since I wrote to them about possible legal action and have sent 3 follow up mails since then without any response. Quick search on the net revealed many others had same problems. https://www.trustpilot.co.uk/review/igadgetsrecycled.co.uk.

I now want to take them to small claims court and would greatly appreciate help from experienced members of this forum in this respect. Can the email I sent 11 days ago regarding possible legal action be regarded as letter of intent or do I need to send another, more formal email?

Thanks in anticipation of help,

Praveen

Hi psarda

Welcome to CAG

You could leave some reviews on their various social media platforms, Twitter, Facebook etc.

Send a Letter Before Action, send it Recorded Delivery:-

(You need to find the door number, but do further research on the address, to make sure it's correct).

http://www.adviceguide.org.uk/wales/consumer_w/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/consumer_taking_court_action_e/step_one_write_a_letter_before_action.htm

http://whois.domaintools.com/igadgetrecycled.com

Thanks rebel11,

I now realise how incredibly easy it is for the fake companies of this type to operate their business on internet. They do not have a single postal address on their website, and never respond to phone calls or emails.

After trawling through their website for an hour I finally had to go to company registrars webpage to find the actual registration address of the parent company. Have drafted a letter and will send tomorrow by recorded delivery.