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    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
    • Doubt the uneconomic write off would be registered, unless you agreed to accept write off settlement of the claim. It is just cosmetic damage. All that has happened, is that the car has been looked at and they realised the repair costs are going to exceed the value of the car. If the car is perfectly driveable with no upcoming normal work required to pass next MOT, your current Insurers will continue Insurance and you can accept an amount from third party Insurers to go towards you repairing the scratched bodywork.    
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BT Homehub 3 - useless. BT chasing debt


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Hi All. Apologies if this has already been covered.

 

Last year I signed up with BT Infinity, using their Homehub 3. The wireless was appalling, with all of our devices having bandwith and connection problems.

 

It was obvious that this was not a fault, just that the home hub 3 is useless. I raised several cases with BT but of course there was no way they could fix the issue. I asked to try a Homehub 4 but they wanted to charge me extra. Out of principal I refused.

 

As they couldn't fix the problem I moved provider. Since then my wireless has been seamless.

 

So, BT are trying to charge me for coming out of my contract, so far the money owed has been racked up to be around £450 with debt collection fees. But I refuse to pay out of principal, I will not pay for a service they did not provide.

 

We reached deadlock and I went to the ombudsmen, and surprise surprise they gave the old chestnut "BT do not guarantee a wireless service" etc... my argument is that their advertising, on TV and on their website, strongly suggest that the wireless service provided by their home hub 3 is strong and robust, which its not.

 

Is anyone else in a similar position ? What further steps can I take now that the Ombudsman Services have made their decision ?

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I think that the only thing you can do is to sue BT for breach of contract. BT guarantees are subject to supervening statutory protections. In this case you should look to SGSA which imposes conditions as to the quality of services which are provided buy companies such as BT.

BT will try to hid by their "no guarantee" claim - but it is inconceivable that you will be required to pay for service which you have not received. BT's no guarantee may be valid in respect of the speed of connection - but if the connection keeps on dropping out so that you are deprived of service then BT are liable.

BT are dinosaurs and they still don't get it. their staff are often very poor and their staff in their chief executives office are unimaginative and seem to see their first duty as protecting their company.

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Hi Jock

 

Welcome to CAG

 

If customer services weren't addressing you issues, then you should have addressed your issues to the CEO.

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Mr Gavin Patterson

Chief Executive

BT Group

[email protected]

 

If you feel that BT has mislead you regarding their marketing literature, lodge a complaint with ASA.

 

http://www.asa.org.uk/

 

http://consumers.ofcom.org.uk/tell-us/telecoms/

 

Totally agree with the following:-

 

'BT are dinosaurs and they still don't get it. their staff are often very poor and their staff in their chief executives office are unimaginative and seem to see their first duty as protecting their company.'

 

Let us know how you get on.

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Thanks for the response Rebel and Bankfodder.

 

I've already done the formal complaint and got the letter of deadlock from BT, hence escalating to the Ombudsmen Services.

 

After a discussion with the ombudsmen services they say that all broadband providers only gaurantee a service into your home. I.e from the wall socket to your router. Anything other than that they dont garantee. I know, its outdated, its ridiculous and needs to be changed. 95% of peoples devices in the home are all connected wirelessly, for a provider to have in their terms & conditions that they dont garantee wireless that is ridiculous.

 

Sueing BT could be a very expensive and serious situation. Yes I could try and call their bluff and they could crumble. But they could also take it all the way to court and I could end up with a whopping legal bill the size of a small mortgage. Or I could win. Its a risky gamble I'm not really keen on taking.

 

Going to the ASA sounds like a good idea, and Trading Standards as well. I will certainly look into that.

 

There must be hundreds, or thousands, of people in the same position with BT. I know after talking to people at work that they all have had BT Homehub 3 problems.

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There is very little risk of costs if you sue BT in the small claims court.

the claim is well under £10,000.

 

If you have good documented evidence then you stand an excellent chance of success.

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the problem is, I signed their terms and conditions, so legally I may not have a leg to stand on. Morally, thats a different matter.

You have been with us since 2006. haven't you realised yet that T&Cs are always subject to your statutory rights?

 

You are completely protected. It is really just a matter of what evidence you have.

 

Why don't you tell us about that?

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Please explain ... "haven't you realised yet that T&Cs are always subject to your statutory rights?" , I thought if you sign T&Cs you are entering into a contract, regardless of whether they are fair or not, you've agreed to it ?

 

You'll have to excuse me, I just havent had the time to really dig deep into this and see what options I have available.

 

As for the evidence. The only thing I have is a timeline that I logged of all the technical cases I raised with BT, copies of all correspondance between BT and myself, and the ombudsmen and myself.

 

I have screen dumps of the BT online shop where its pushing the Homehub 3 as a good wireless router... (see below)

 

http://www.shop.bt.com/learnmore/bt-branded-products-and-services/new-bt-home-hub-3/

 

And of course you have the annoying adverts of TV thats been pushing the wireless capabilities of it.

 

You buy something based on those ads, not what the terms & conditions say.

 

I will definately follow up with the ASA and Trading Standards tomorrow.

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Jack... I agree with Rebel and Bankfodder

You have certain rights under these contracts. You don't throw these away at any point.

 

Could I maybe give a bit of advice... Look through BT's advert history etc :-) Dig some stuff up and use it as evidence :-)

YouTube may have some evidence on it :-)

 

Also... SAR BT... Why?

You'll get your technical case notes which you can refer to :-)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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  • 3 years later...

I have a similar situation where I did not get delivery of the BT eqpt. until the day BT said the service was online; (It took two weeks to be delivered which they said was the time allowed to cancel the order) I was not able to set up for 4 days as it was a bank holiday and the phone line was intermittent so after the bank holiday I phoned them and contacted them online (mobile phone) to cancel within the two weeks allowed (Consumer Rights) When it got to the Ombudsman they ruled for BT saying they did not take Consumer Rights into consideration... So I have been left with £670 as a defaulted account 3 months from ordering BT Services, seriously affecting my Credit rating..I am so disappointed as a disabled 71year old pensioner I will now have a black mark on my Credit until I am 77 (if I get there) So it seems it is conceivable to be expected tp pay for services not provide even though the system is intermittent. Now I need to try to sue them if I can.

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threads more than 3yrs old

you wont get seen here

start a new thread

 

 

please

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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