Hi guys

can someone help

We have a BEKO fridge freezer, with extended comet warrenty.

Ive just spoken to the guys that have taken ownership of the warranty and they have refused to help

- stating cosmetic issue not a breakdown.

The problem is the freezer door has rusted, under the paintwork!!.

Near the water dispenser and at the foot of the door.

there is no damage on the door and it has been kept dry and clean.

The machine was purchased 17/10/2011.

The warranty centre said to call beko as its a manufacturing issue.

When i called beko on 01923 654649 (head office number)

they passed the buck back to the warranty centre.

I then explained this is a manufacturing issue not a breakdown.

He then said i will give you a number of a repair centre that will do the job at my cost!!

I then said under the sales of goods act he needs to address this issue,

he said its void as it was with comet?!?!.

I was just amazed at the poor attitude of beko customer service,

he was not helpful or had an ounce of empathy in him.

I came of the phone steaming.

Can anyone give me any pointers which direction i should go now to get this expensive 2 1/2 year old

machine repaired before it falls to pieces under its own weight.

If anything i now know i wont be purchasing beko again,

i will stick to the samsungs from now on,

i wish i had in this case it was only that the beko was slightly larger when we bought it.

it is the comets administrators problem yes

soga still applies

as does that extended warranty too!

dx

Beko are made down to a price and not up to a quality.

ok excellent i was sure that was the case.

With neither warranty guys or manufacture budging who should i take this up with.

The warranty guys are saying its a cosmetic issue which it isn't, its a RUST issue that will fail the whole thing at some point. you can barely see it so its not cosmetic, you can see the black film bubbling from the oxidisation of the metal.

Im surprised that beko wont stand behind their products i certainly wont now

contact the people in that link I sent

dx

Hi audiobookman

Do as DX said, but

How did you pay?

What's the model number?