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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Medical Alert Wallet Card


stu007
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As there are so many people with different medical conditions especially those that are advised to carry a Medical Alert with them CAG thought this would be of use to our users.

 

Please bear in mind that Team at CAG has spent some time designing this Medical Alert Wallet card Template for your use completely FREE.

 

 

Before Printing please check your printer settings:

 

Page Scaling / Handling / Sizing Setting

 

Ensure your printer is NOT set to - "Expand to fill Printable Area" (If you leave it on this it will print out as an A4 Page which you dont want)

 

Ensure the Page Scaling / Handling / Setting is set to - NONE / Acutal Size (Check your printer properties before printing as each printers settings are different)

 

To Fill in Form

 

To fill in the Form rather that trying to fill it in upside down just go to your PDF Programs VIEW setting and simply "Rotate Page Clockwise" until it is at the correct level and complete.

 

To SAVE your completed PDF

 

WARNING DO NOT just click SAVE otherwise you will save a Blank PDF and lose all the information you have just typed do the following:

 

1. Click on FILE and select SAVE AS

2. Select where you want to save PDF

3. Importantly Rename the PDF from original name

4. Click Done

 

You have just saved your information in that PDF.

 

Remember to save your work before closing and to keep it regularly updated.

 

 

Medical Alert Wallet Card Template with Form Fields ----------.pdf

 

 

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 3 weeks later...

I had created one very similar to this but had the function to add a photograph this would then set it up nicely, just in case the card was in the OH purse then it could cause issues, think of it as a safety issue, with the attachment of a photo then there will be no issue in regards to anyone giving assistance, including the medical team dealing, as they will see who the are looking at. An added precautionary feature

 

 

Good job though well laid out

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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  • 1 year later...

Just looking at medic-alert type things now. I've decided to go for the bracelet as it's easiest to access for medics. Also metal i.e. stainless steel - to make it reasonably fire proof. However, All I'm going to put on it is how to get the info, not the info itself. The info is on a web site - so globally accessible and easy for me to keep completely up to date.

 

To access the info, they'll be instructed to e-mail me using a 'password' in the subject line to trigger an auto reply containing the link to the web page. The auto process will also only respond to certain e-addresses such as *.nhs.uk and *.nhs.net - so that the location isn't given to just anyone.

 

Mike.

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  • 1 year later...

Thanks for this. Ideal for carrying in wallet. Would be great if we could save the card completed but then only change the parts which may need changing regularly like current medication. I can understand the need to protect the file but it can be a bit time consuming having to re-enter every piece of information just to remove/add 1 item of medication. Still a great idea though.:-)

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If you actually take the time to read post#1 the instructions on how to save are there, read from the WARNING onwards.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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If you actually take the time to read post#1 the instructions on how to save are there, read from the WARNING onwards.

 

FYI. If that statement was meant for me then please do not be patronising. I read all the above and understand that you have to save the pdf under a different filename. I was just saying that it would be better if we didn't have to enter each piece of information every time we had to update the card. Being a quite recently diagnosed diabetic, who has been in hospital quite frequently for surgery and infections my medication has been, and probably will continue to be, changed quite often ie. Insulin doseage. It is therefore quite tedious having to re-enter every piece of information just to ammend, for example an insulin dose from 30 units to 40 units.

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I see nothing Patronising in my response.

 

Your post#4 and I quote this part of that post:

 

I can understand the need to protect the file but it can be a bit time consuming having to re-enter every piece of information just to remove/add 1 item of medication.

 

The Protection is there as this is CAGs work freely available to download and use. (No the protection will not be removed)

 

As for a bit time consuming having to re-enter everything, that is why I mentioned what I did in post#6 which you seem to have taken offence at. If you had followed the instructions in that post you would have no need to keep having to re-enter everything.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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I see nothing Patronising in my response.

 

Your post#4 and I quote this part of that post:

 

 

 

The Protection is there as this is CAGs work freely available to download and use. (No the protection will not be removed)

 

As for a bit time consuming having to re-enter everything, that is why I mentioned what I did in post#6 which you seem to have taken offence at. If you had followed the instructions in that post you would have no need to keep having to re-enter everything.

The way I pick it up from your message in post 6 if I save the file with a new filename then I should be able to edit that file. Unfortunately, when the file is saved under a new file name it is also saved with all protection still in place therefore, the newly saved document, cannot be edited. Hence the need to re-enter all data again. Like I said a great and useful idea, which in my case, in the long run I'll probably return to once meds are all settled and not changing every fortnight or so.

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I have just tested this by using open from the website then using save as. I have then been able to go into the document multiple times and making small changes and saving between each, creating a new version of the program. As it is a PDF, I am using Acrobat Reader DC to update the file.

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