Hi,

We bought a washing machine at Comet via a charity Family Fund voucher in May 2012,

it went faulty 11 months after which The Warranty Group repaired

and have been doing every couple of months.

They've now said they are going to replace the washing machine for a new one (different make)

but they will not honor the remaining 3 years warranty,

it says nothing in the T&Cs.

Can they do this?

The payment of £169.00 was made for the extended warranty, which was a requirement of the Family Fund voucher.

Should the Warranty Group honor the remaining 3 years or part refund the Family Fund?

Ian

so effectively you got stung for £169 when therewas no need to

under SOGA goods are covered for free.

if you've still got the documents that state you MUST take out that warranty

i'd be putting in a reclaim for the sum + interest @ 8%.

if the warranty group are supplying a new machine

then that to is covered free under SOGA, and they cant get out of it.

as they become its retailer

dx

Thanks for the reply.

It was a condition of the charity that provides the Family Fund voucher not Comet.

Family Fund issue a voucher (store card) for a washing machine which is £500

but must include a 5year warranty (eg. washing machine £299.00 + £169.00 warranty, you don't get the change)

Another condition of the Family Fund voucher is that you have a disabled child - I'm not blaming Comet for this

Just a bit annoyed at the Warranty Group saying they're not going to honor the remaining 3years

(I know now about the SOGA so its shouldn't be a problem).

have a word with that charity about this

don't like the idea they/you are being 'short changed'

dx

If the charity has made it a condition of their help that you had to purchase the warranty - then there is nothing you can do about it - although DX is right - it is very unfair.

Now I understand that you are being supplied with a new machine under the warranty but the warranty supplier says that this is as far as their liability goes. Is that right?

That also seems very unfair but I suppose that you will have to look at the terms of the warranty to see if they covered for a three year period regardless of problems - or whether the warranty is event-based and that they provide for a single replacement machine.

Have a look and let us know.

Whatever, you must accept the new machine - it would be crazy not to - and if you already have certain rights, then accepting a new machine will not void those rights.

Of course the whole thing is unfair. You were covered by SOGA but of course Comet went out of business - no surprises there. They were shocking.

Even if the warranty is event based and you are no longer covered, you are still entitled to protection under SOGA and if the new machine is being provided by the warranty supplier - then they will carry the responsibility - whether they like it or not.