Hello, I've recently found this forum extremely helpful. A couple of weeks ago my wife, in desperation to pay a bill, tried looking on some internet loan sites. Well as you can imagine, this led to broker's fees even though she said she clicked cancel at the last minute. Two companies have been contacted by phone, email and letter and have said they will give a full refund. Fingers crossed. But a third, 'CreditMaze', refused the recorded delivery letter we tried to send. We have just finally gotten them to answer their phone and they say that they can only give us back £30 of the £70 they took from our bank. They claim it's an administration fee. Is this true? Thankyou.

Hi and welcome to CAG Sorry you were missed.

All they are allowed to keep is £5 as an admin fee and as such you should contact them and complain. As they are refusing.

Credit Maze are a trading name of Click4profit

and there registered address is

Bristol & West House Post Office Road

Bournemouth

BH1 1BL

You can also email

Paul Williams

[email protected]

I suggest you report this as an unauthorised transaction to your bank and see if they can claw it back for you.

Also report this to Trading Standards.

It can also do no harm to report them to the FCA although they do not investigate individual complaints

Thankyou for the reply. I checked back on my computer's internet history and it's puzzling but neither Click4profit or CreditMaze have been visited at all apart from me recently trying to find out who was taking money from our bank account. I sent them an email stating this fact and telling them that I want a full refund or I will go further about it. It amazes me that scams like this are allowed to freely work in this country in clear view. Again, thankyou for your help. I will report them as you said. Forums like this are invaluable to people needing help.

i also have had credit maze take money from me and another company called MYLOAN-NOW without me ever having contacted them or handing out details plus my bank will do nothing about it and neither company is responding to phonecalls or emails

i also have had credit maze take money from me and another company called MYLOAN-NOW without me ever having contacted them or handing out details plus my bank will do nothing about it and neither company is responding to phonecalls or emails

Hi and welcome to CAG.

Have you ever used a payday loan company? If so, it may be that they have passed your details on.

When did credit maze take the money? I ask this as their licence has lapsed as of 25/07/2014

Contact your bank as this is an unauthorised transaction.

The other one (my loan) is part of:

Integrated Financial Solutions Limited

19-21 Circular Road Douglas

Isle Of Man

IM1 1AF

and a contact:

Anthony Simmons

[email protected]

their licence is still active so if you have ever used these sites:

Quidfinder.Com, My-Quid.Com, Loansonly.Net, Myquid.Net, Myloannow.Net, Quid Finder, Theloansupermarket.Net, The Loan Supermarket, Loans Only, My Loan Now, My Quid

Your details are passed from one to the other as they are the same company.

Going back to credit maze, these are the names they used.

Pay Day Panda, Panda Pay Day, http://Www.Loanb4payday.Co.Uk, Remedy Loans, Pay Days Uk, http://Www.Paydaysuk.Com, http://Www.Creditmaze.Co.Uk, http://Www.Remedyloans.Co.Uk, Smart Loans, Loan Today, Cash Locator;Credit maze

I have never used a payday loan as i know i can't afford them no matter how bad things are. I contacted my bank and all they keep saying is take it up with the companies concerned

In that case, this could be a fraud carried out in your name so I would contact ActionFraud to get a crime number to send to your bank as well as the two companies.

Do not bother ringing anyone. Visit your bank as they are in the wrong and write to the companies above to demand a full refund as this was not you that opened the accounts