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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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PC Problem


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hi

can anyone help with this?

pc switches on, but doesn't even go to boot. i think it might be a video hardware problem (onboard nvidia chipset) as screen went awash then pc ceased. reset didn't work. no boot since. no beep codes. no boot screen. can't get into bios. is win 7.

am looking up things, but if anyone has any suggestions in meantime?

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Hi Ford

 

It's all the Liverpool stickers on your PC, it's causing interference. Switch the PC off, turn it back on, press F8 before the splash, does it give you the 'repair option'.

 

This will load the menu.

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hi

can anyone help with this?

pc switches on, but doesn't even go to boot. i think it might be a video hardware problem (onboard nvidia chipset) as screen went awash then pc ceased. reset didn't work. no boot since. no beep codes. no boot screen. can't get into bios. is win 7.

am looking up things, but if anyone has any suggestions in meantime?

 

Give up and go down the pub. lol..

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Hi Ford

 

It's all the Liverpool stickers on your PC, it's causing interference. Switch the PC off, turn it back on, press F8 before the splash, does it give you the 'repair option'.

 

:) if there were lfc stickers on it it should be firing on all cylinders :)

 

no, no screen when switched on, doesn't even post. f8, del, bios, etc doesn't work. am googlying for info, but suspect mobo video failure! any suggestions?

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It is powering up?

 

:) if there were lfc stickers on it it should be firing on all cylinders :)

 

no, no screen when switched on, doesn't even post. f8, del, bios, etc doesn't work. am googlying for info, but suspect mobo failure! any suggestions?

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Have you got Windows 7 disks.

 

 

yes, will try that. cd drive seems to be working.

 

While your down there, you might get the answer and you may get ****ed as well. Two for the price if one that way..

 

:) doubt that i'll get the answer down my local! not re the pc anyway :)

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Are you getting anything on the screen at all? Any POST message / splash screen / manufacturers logo?

 

 

I'm assuming not, so things to try

 

 

1st remove all power to the unit, (if a laptop, remove the battery and the charger, Desktop PC just remove the power cable from the back) then press and hold the power button for 30 seconds and then plug in and try again

 

 

2nd, this does sound like something essential is not working. A good clean up of the insides may help. Unplug everything as above and open the unit and remove any dust.

 

 

3rd remove and reseat the graphics card and memory. If you have more than 1 memory stick installed, try them singularly and try all memory slots.

 

 

hope that helps.

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Just a suggestion.

 

When was the last time that you cleaned the inside of your PC as it accumulates dust so it may need a good spring clean. (always ensure to earth yourself when clean inside PC)

 

When doing this you can also check that all the connections inside the PC are secure and have not come loose which can happen.

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its an onboard video card

 

fit a graphics card and try again

 

if that's no go, then whip the memory strips out and wipe down the gold edge with your fingers then stick it back in.

 

no post etc etc is usually cpu or graphics or memory issue.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Is this a PC or Laptop ?

 

I have windows 7 on a laptop.

 

It does not seem to like a laptop with a low battery and even if you plug into power adaptor,

it does not always want to fire up.

 

You get the same type of situation you are describing.

 

What I then worked out, was that I needed to get the battery power up to a decent level, before it would switch on.

 

You then have to press the on button and do the f8 bit as others explain.

If this still does not work.

If the power button is lit, but nothing is working, hold down the on button for about 8 seconds.

Your laptop should then be shut down.

 

Then leave alone for a few minutes.

Switch on, press f8. Keep trying.

 

Sometimes you get a black/blue screen with nothing displaying.

 

Keep the laptop on and you may hear the start up noise that windows is starting.

 

Leave it alone for a few minutes. Windows will have started, but it is just not displaying anything you can see.

 

Then hold down the on button for 8 seconds to force a shut down.

 

Leave system alone for a few minutes.

 

Then turn on, press f8. I have also used control/alt/delete on start up before

and that also seems to do something. It causes a reboot.

 

I have changed my battery since and never let it get to a very low power level

 

. I now don't seem to have any problems starting the laptop.

We could do with some help from you.

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Does your monitor have an LED light...most do when powering up amber first then green (once the VGA kicks in) if its retuning back to amber then its as per DX,s post above but failing that it may be the PSU not feeding the Card correctly or the card is done...new Graphics Card or PSU or both.

 

Andy

We could do with some help from you.

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hi

thanks guys for looking in.

 

its odd. yesterday after desktop pc froze, tried off/on repeatedly, it would only power up, nothing else,

no post, no boot screen, no logo/splash/messages, no f8 or f12, no del to get into bios,

nothing on screen. couldn't use disc as no boot menu.

 

so, at the end of trying just switched off (held down button) and left it.

 

can't remember for sure whether the monitor led stayed amber! will look out for that.

 

anyway, just now switched it on and it worked!!

 

it posted and came up with start win normally or troubleshoot starting.

only error in event viewer was 'timeout reached re shellHWDetection service'.

 

am guessing the 'cold' boot had an effect,

and there is a hardware issue somewhere (temporary or something starting to fail),

because if it was only a software issue then it would've still posted up?

 

but, it then froze again after being left on its own for abit (maybe into standby).

flashing green monitor light, black screen. but this time the reset button on pc worked

and it booted up again ok, still working atm.

 

spec is onboard graphics one dvi out (in use) and one vga out, 2 crucial ddr2 memory sticks,

budget 550 psu (5yrs old), sata hard drive and cd/dvd writer, athlon le1640 2.6.

 

its an oldish pc, but not too old, a bit dusty inside but not too bad. nothing clogged.

 

am expecting it to happen again.

will have to have a further look into it later or tomorrow now. clean it, reseat memory, cables,

chkdk, av, back up! etc

 

thanks again guys for all your replies.

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let windows update succeeed

 

if you've not noticed

 

there are two recent swathes of win 7 updates

 

both mine and my mrs lappy have just done the same.

 

after the second round of updates

 

its now back to normal on both.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hi

win update is set to manual, so it wasn't going through updates when it ceased. will check available updates later.

but isn't it likely to be a hardware issue? seeing as it wouldn't even start the bios post

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hi

win update is set to manual, so it wasn't going through updates when it ceased. will check available updates later.

but isn't it likely to be a hardware issue? seeing as it wouldn't even start the bios post

 

I reckon it is a software issue affecting drivers. dx is corect that some windows 7 updates have caused problems. There has been an update in the last few days and my laptop has been more stable.

 

You should make sure all the various drivers on your system are up to date.

We could do with some help from you.

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I reckon it is a software issue affecting drivers. dx is corect that some windows 7 updates have caused problems. There has been an update in the last few days and my laptop has been more stable.

 

You should make sure all the various drivers on your system are up to date.

 

cheers. will check the win update site. i do check regularly, and mobo, graphics drivers from manufacturers sites. so i think they're up to date.

re yr earlier post #18, is a desktop pc, but i might change the power supply anyway, the rest of the hardware is slightly newer.

re doing a backup; anyone know off hand if the seagate discwizard drive image/clone tool will work with an hitachi sata drive? and/or is the built in win 7 one ok

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did the win update. not much there, only explorer cumulative security update, a couple of sec updates, and a general update, all updated. already have the service pack installed. drivers are up to date.

did a brief googly re that error re shellhwdetection, seems to suggest poss a hardware issue.

will try the win 7 back up, and re maintenance/checks etc suggested. and might change the psu. see what happens.

this is the first problem with this (diy) PC, its done well up to now. :)

cheers guys

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