Absolutely fuming. I very stupidly took out a loan of £150 plus £45 interest total £195 with Cash Genie on 9th January 2010. I was already in financial difficulty and missed the payment; they added interest, charges and late payment fees to the tune of £72 each month which they said they would waive after much negotiation over a payment plan starting April 10 of £5 per month.

I continued paying this until the loan was paid off in June 2012 – or so I thought. I heard nothing further from them until March 2013 and out of the blue I got an email from them stating I had missed a payment, I was a little confused by this &wrote back to them saying that I did not owe anything and would not be paying them another penny and I got a series of emails saying I had a declined payment and that they would add interest.

This prompted me to log into my online account, something I had not done since 2010 and to my astonishment they had reapplied a new loan to me in April 2013 and added interest way back to January 2010 and the balance I owed at that point was £1903.91!!!!I immediately wrote back to them stating they had illegally taken out a loan in my name, added interest to a loan that had been repaid and that I would report them to the OFT & FOS. I got an email from them stating they would investigate and then nothing until this week, an email from Carter Forbes stating I now owe £2377.91!!!!

I made a complaint and their Compliance officer broke down what I paid and what they’d charged . I set up a Standing order in 2010 so they couldn’t get my bank details, but it finished 3 months earlier than it should of because I’d miscalculated when it should finish. I owe £14 because of it.

I am in no way intimidated by these idiots but it would appear ignoring them when I assumed they had retreated with their tails between their legs just makes them add interest of £45 per month without telling me and go quiet for a while.What is the best way to tackle them and get rid of them once and for all? I am prepared to pay the £14 but nothing more. Should I offer to pay £14 as my final offer and leave it at that?

I am also prepared to get the OFT and FOS involved. Any advice on best way to proceed would be greatly appreciated.

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

If you believe you have been treated unfairly by the PDL then you should send a formal complaint, initially to their Head office - if they fail to resolve this to your satisfaction then you should follow the instructions in the link above to make complaint to the Financial Ombudsman.

If you have already made a complaint and they have blown you off, then they should have provided you with a final response letter - you can then make your complaint to the FOS.

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

 

If you believe you have been treated unfairly by the PDL then you should send a formal complaint, initially to their Head office - if they fail to resolve this to your satisfaction then you should follow the instructions in the link above to make complaint to the Financial Ombudsman.

 

If you have already made a complaint and they have blown you off, then they should have provided you with a final response letter - you can then make your complaint to the FOS.

Thank you citizenb I made a complaint they said I had failed to keep up a payment plan and therefore added interest. However they fa to mention that they did not tell me I owed £14 or that they were adding interest, they also failed to mention that they fabricated me reconfirming a payment plan in 2012 so that they could fail it & add moe interest and that they retook out a loan in my name in April 2013 again so they could claim missed payments & more interest. Their final response was I can pay £379 instead of £2311.79 !!! So I think I prob have a good cause to complIn to the FOS. Thanks again

I would say yes, you do have good reason to make a complaint to the Financial Ombudsman!