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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Credit Expert Insurance Reclaim? **WON £150 Compensation**


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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

 

they wrote a letter/ sent an email

 

 

it CLEARLY says it IS for ID fraud protection.

 

 

the date of 2012 is important [claimfrom date

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

I'm sure I read that post dx :)

 

They are at the 'ham' and got away with it for ages.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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I'd be interested in a stock letter too, if anyone has one. I was a subscriber from 15/10/2010 (on a one month free trial) to 12/3/2012 at £7.99 per month and would definitely be interested in finding out whether I am eligible for a refund. Unfortunately, I think the letter that I was sent has since been disposed of as I moved overseas in 2011.

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A stock letter or, a stock letter that could be amended would be ideal for me as my letter writing skills aren't the greatest. I had trouble cancelling the free trial in the first place and got talked into (like a mug) keeping the service. Not once was this ID theft insurance malarkey mentioned.

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this is my attempt at a stock letter

 

- ive decided to try and add the bit about calling the customer service - you could say you directly queried membership and refused to give your id

 

feedback appreciated

 

 

Dear Experian Customer Services

 

Reference:

 

I am writing to you in reference to the above account and a full break down of the current membership fee. In December 2012 you announced a price increase from £6.99 - £9.99 per month and stated this will allow customers the chance to access reports and see your score at any time. Also there is another sentence which states “You’ll also get increased awareness of any identity fraud against you”.

 

I have recently came across a case where one of your members questioned the above prices as this member found that the “awareness of any identity fraud against you” failed to make people aware that this was an insurance automatically placed on the new price. This insurance is something I do not agree with and I believe has been miss sold to me.

 

I request that my account be looked at and all monthly fee’s that have this insurance attached from December 2012 to XXXXX be reimbursed to me as it’s something that given the chance I would NOT have had on my account. I also request that any membership fee prior to December 2012 containing any form of insurance or added feature that was not clearly explained or visible is refunded to me as soon as possible.

 

I called customer services to query the fees a few days ago and is was told clearly that my £9.99 membership does not contain any insurance or extra ID protection. However I have a copy of an email that suggests otherwise

 

I look forward to hearing back from you as soon as possible

 

Regards

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as this case was resolved

 

 

thread is now closed

 

 

please start a new thread

 

 

of your own

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

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If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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