damn I cant find one of my own posts here

when the price changed [6.99 - 9.99 ]

they wrote a letter/ sent an email

it CLEARLY says it IS for ID fraud protection.

the date of 2012 is important [claimfrom date

damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

I'm sure I read that post dx

They are at the 'ham' and got away with it for ages.

Been paying the £14.99 as well, is their a stock letter/email to send to them asking for a refund?

I'd be interested in a stock letter too, if anyone has one. I was a subscriber from 15/10/2010 (on a one month free trial) to 12/3/2012 at £7.99 per month and would definitely be interested in finding out whether I am eligible for a refund. Unfortunately, I think the letter that I was sent has since been disposed of as I moved overseas in 2011.

A stock letter or, a stock letter that could be amended would be ideal for me as my letter writing skills aren't the greatest. I had trouble cancelling the free trial in the first place and got talked into (like a mug) keeping the service. Not once was this ID theft insurance malarkey mentioned.

this is my attempt at a stock letter

- ive decided to try and add the bit about calling the customer service - you could say you directly queried membership and refused to give your id

feedback appreciated

Dear Experian Customer Services

Reference:

I am writing to you in reference to the above account and a full break down of the current membership fee. In December 2012 you announced a price increase from £6.99 - £9.99 per month and stated this will allow customers the chance to access reports and see your score at any time. Also there is another sentence which states “You’ll also get increased awareness of any identity fraud against you”.

I have recently came across a case where one of your members questioned the above prices as this member found that the “awareness of any identity fraud against you” failed to make people aware that this was an insurance automatically placed on the new price. This insurance is something I do not agree with and I believe has been miss sold to me.

I request that my account be looked at and all monthly fee’s that have this insurance attached from December 2012 to XXXXX be reimbursed to me as it’s something that given the chance I would NOT have had on my account. I also request that any membership fee prior to December 2012 containing any form of insurance or added feature that was not clearly explained or visible is refunded to me as soon as possible.

I called customer services to query the fees a few days ago and is was told clearly that my £9.99 membership does not contain any insurance or extra ID protection. However I have a copy of an email that suggests otherwise

I look forward to hearing back from you as soon as possible

Regards

as this case was resolved

thread is now closed

please start a new thread

of your own

dx