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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Help With Offer Please!!!


clare77
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hi there again guys

 

well after having a long drawn out process of 6 months with lloyds and still not in court till january thought i would start my dealings with RBOS.

 

well absolutely gobsmacked

 

sent my first letters giving 5 days to repay £2200 on 1 account and £5000 on 2 account got usual rubbish fob off letter after 4 days - i then sent another letter explaining that unless money was in my bank within 7 days i will be starting court proceedings on 25th October

 

to my SHOCK horror yesterday i had 2 offer letters on account 1 offering me £1500 and on account 2 offering £2850

 

rang RBOS to say i had received them and i would take as partial settlement and i would send them a letter off with signed papers.

 

the guy on the other end of the phone said "you cannot get partial settlement " "it is all or nothing" - is this the case??

 

has anyone else received partial payment - my account has been closed for 3 years didnt expect them to offer straight away - could do with money for xmas dont know what to do about account 1 claim?? definately not accepting account 2 claim - but could do with money

 

just looking at some previous threads and they have had a nightmare with courts etc. and taking a really long time - bit like me with lloyds and i think should i take the settlement of 1500 or if i ask for partial settlement and they dont give it me it could take yet another 6 months to sort

 

dont want to shoot myself in foot.....

 

thanks guys

 

in this situation what would you do ???? be honest - would be nice to hear your views.

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hi there again guys

 

well after having a long drawn out process of 6 months with lloyds and still not in court till january thought i would start my dealings with RBOS.

 

well absolutely gobsmacked

 

sent my first letters giving 5 days to repay £2200 on 1 account and £5000 on 2 account got usual rubbish fob off letter after 4 days - i then sent another letter explaining that unless money was in my bank within 7 days i will be starting court proceedings on 25th October

 

to my SHOCK horror yesterday i had 2 offer letters on account 1 offering me £1500 and on account 2 offering £2850

 

rang RBOS to say i had received them and i would take as partial settlement and i would send them a letter off with signed papers.

 

the guy on the other end of the phone said "you cannot get partial settlement " "it is all or nothing" - is this the case??

 

has anyone else received partial payment - my account has been closed for 3 years didnt expect them to offer straight away - could do with money for xmas dont know what to do about account 1 claim?? definately not accepting account 2 claim - but could do with money

 

just looking at some previous threads and they have had a nightmare with courts etc. and taking a really long time - bit like me with lloyds and i think should i take the settlement of 1500 or if i ask for partial settlement and they dont give it me it could take yet another 6 months to sort

 

dont want to shoot myself in foot.....

 

thanks guys

 

in this situation what would you do ???? be honest - would be nice to hear your views.

 

You will be fine do not accept that insult stick to your guns you will get your money in the end.

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You do not need to take this offer, however, if you do not you will probably be entering a rather long drawn out process and it is unlikely, although not impossible that you will see this money before Christmas.

 

Only you know the answer and only you can really choose what to do.

 

If you wish to reject the offer, then I would use the rejection letter in the library and then continue with your claim.

 

To give you some comfort, I have posted a link here that you may find interesting.

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/27669-mark-rbs.html

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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You CAN get a partial settlement and then pursue for the rest. But they usually won't give you it.

 

As HagenUK said, you probably won't see the full amount until after Christmas. Neither will I, but I'm going for it all anyway.

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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oh this one is a real teaser, not that i wouldn't like to be in your shoes! Only you can decide, but what i would say is, if they have shown a willingness to make a partial settlement, there is no reason why you can't get the full amount........ eventually. It's your money after all ;-)

 

Good luck

 

S

 

ps let us know what you decide!!!!

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