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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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paul's wife v nat west**WON**


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Hi Nat Westers,

Got statements today but only going back to October 2002. Do they tend to send them in dribs and drabs? I must say, the package was in a shabby brown envelope, the address was handwritten and it was only just readable. It looked very rushed...guess they must be getting terribly busy! Total so far is £2,081. Letter going out today asking for the other 2 years worth of statements. Will keep you posted.

Paul

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  • 2 months later...
Guest NATTIE

Blimey, I am sure it doesn;t take that long. Please send the Prelim to Customer Relations Unit in Borehamwood. They deal with all letters now.

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Hoping for a quick bit of advice here. I'm doing my sister-in-law's NatWest claim. Got the statements but its a bit disappointing with only 2 charges for card misuse. However there are lots of charges that are not really specified. It just says Charges, date and her account number. They are all at the end of the month and all for either £14 or £28. Can we claim them or are they some sort of service charge? Thanks in advance.

Paul

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  • 2 months later...

Hi Folks,

Been away for a while dealing with Barclaysharks (I won and got over £2,000 more than they actually owed). Anyway, I'll be hanging around here for a while now. I'm about to issue the wife's claim against NW and I can't find that interest calculator. Anyone know what happened to it? By the way, I can't use those spreadsheets so I just need the simple 8% calculator. Cheers.:)

Paul

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  • 2 weeks later...

Onwards and upwards now Paul. Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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  • 1 month later...

Well, the claim was issued on 26th March, they aknowledged on 12th April giving them 28 days. No defence has been submitted. I could enter judgement but am reluctant to do so because won't they simply get it set aside and it will take even longer? What's my next course of action? Thanks in advance,

Paul

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hi Paul

 

the 28 days isn't up yet ......cobbetts will normally fax on the lasy day and u will be notified 2-3 days later.....

 

so just hang in there and be patient there is nothing u can do to speed it up............so chill......

 

Scott

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Yeppo, the hardest part in all this claiming thing is the waiting. Dont be too rushed into everything, sit back, enjoy the ride, and what you learn from this process along the way. You grow in confidence by the day, so let the wait just wash over you. The money will be yours again, but just try and be patient, it will go at the pace it needs to for you to get a satisfactory ending to this............ All the best.......... but just wait, and your patience will be justly rewarded. Fendy xxx

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Thanks Scott and Fendy,

Thanks for your support. Yeah, I know all about waiting after dealing with Sharkleycard, who eventually paid up on the evening before our hearing. What a fiasco that was! Scott, the 28 days is up. They aknowledged on 12th April but the claim was deemed issued on 26th March. They had 28 days from then. So I can enter judgement if I wish but is there a better move at this point? I'm not really in too much of a hurry but I feel that the claim has reached a point where I might need to do something. Just not sure whether that means wait or write someone a letter.

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I personally would call the court offices tomorrow and speak to the staff there basically asking their advice. i.e. you know you can go for judgement, but is that the wisest thing. Take their advice, they are there to help and usually very very very good and patient, and give excellent advice. I would explain the situ to them and see what they recommend for now. It might be they think to wait a bit longer i.e. another week, but see what their thoughts are on this, i.e. what is a reasonable amount of time extra to have given it to wait for the defence to be filed, i.e. what is a good time to go for judgement time wise without the judge thinking youre hurrying it along to judgement. Check with them would be my advice. All the best. Fendy xxx

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Paul

 

try ringing cobbetts and tell them u will enter judgement unless they give u a reason not to.........ie a cheque is on the way.......

 

if a cheque isn't on the way ask them why haven't they filed the defence within the permitted timescale..threaten them with judgement and see what happens......

 

i would expect they will be rather embarrased as they have probably forgotten to file the defence, give them 24 hours to pay u in full or u will enter judgement........see what they say...........

 

Good luck

 

scott

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Thanks again Fendy and Scott,

Good advice and scales will be duly clicked. I think a call to MCOL regarding what would be a reasonable amount of time to wait. And then Cobbetts (if appropriate) to see what they have to say. By the way Fendy, I didn't have time to read your thread. It's rather long! I take it that you won. :)

All the best,

Paul

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Just spoke to a lady at MCOL who was very helpful. She was limited as to what she could say to me because it is my wife's claim. However, she said if we don't enter judgement they can still accept Natwest's defence. I said what if we do enter judgement and she said in the current climate they would not accept their defence. So I think I'm going to click on the judgement button unless someone here has different advice.

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