Hi, new to this place but I gather others have experienced this problem and received good advice.

I stayed in a Travelodge recently with my two children. Unfortunately in the morning before we checked out one of the children was sick in the room - a small patch on the carpet, on the duvet and on the mattress. The duvet did not have a cover because, despite requesting one repeatedly, it was not provided. I cleaned up as best as I could and the front desk was informed.

I have received a letter from Civil Recovery Solutions demanding payment of nearly £300 for, among other things, damage caused during my stay, loss of use of the room etc. I have had no previous contact from Travelodge concerning the matter. The letter states that I have broken IMPLIED terms and conditions.

I have requested from Travelodge a breakdown of the costs incurred as well as proof of the consequential loss as the room was unable to be re-let. CRS have stated I should liaise with them not TL.

I wondered if anyone can add anything to help me out? Many thanks if so!

Hello and welcome to CAG.

We have a forum dedicated to this type of claim. As this hasn't gone to court as I understand it, I'll move your thread to the other forum and leave you a short term redirect from this one.

It's very likely that you don't have a problem, but the forum guys will tell you.

My best, HB

Thank you so much. No, I didn't know where to put this!

Don't worry, it's a large forum. The guys should be along later, please bear with us.

Here's a link in case you need it.

http://www.consumeractiongroup.co.uk/forum/showthread.php?410253-Travelodge-claim-for-alleged-damage&p=4403693#post4403693

HB

£300? WHo are they kidding. DEMAND a full breakdown of how they came to that figure. I bet travelodge havent claimed that, but the silly CRS have after adding on their own "costs".

It wouldnt cost travelodge anything as it would be part of the general cleaning routine. Throw duvet and sheets in washer, shampoo carpet and mattress.

To be fair removing half cleaned vomit will not be part of the general cleaning routine. I imagine it would have to be cleaned very specifically in order to remove the smell if nothing else.

You should indeed ask for a breakdown of the costs claimed but I don't think you should be jumping up and down in outrage about this; you left vomit in the room after all.

It does NOT cost 300 to clean a mattress and a carpet. My father is a self employed upholstery cleaner, with FULL professional equipment. He, and others like him, charge around 80 a full room, including all mattresses and carpets.