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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I have had the displeasure of dealing with cash4phones,

i was provisionally offered £206 for my iPhone 4s 64GB which at the time was £50 above the majority of other phone companies.

 

I then sent my phone away and i was shocked to received any offer i believe was £72 at the time,

my phone had general wear and tear with a year old phone and was fully functionally with the the back casing slightly loose so i was expected a lower figure.

 

I then declined the offer and paid the return fee instantly.

 

This was then followed up with a email complaint about the ridiculous offer they made and

 

on the 24th October i received a response advising they had revised there offer and amended this to £150 & additional £8.95 refund of the return fee,

i accepted this offer and was informed on the 28th October i wound receive the full payment within 72 working hours and im still waiting for the payment.

 

I have contacted watchdog and have had no further response to a further 3 emails

i have sent on the same email chain and i am really considering going to small claims court about this matter.

 

Any help or suggestions would be greatly appreciated.

 

Regards

 

Martin

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moved you to the C4phones forum

 

lots of similar posts here to read.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi,

This is happening too many times to be an administrative error. I would go as far as saying it is deliberate.

 

I suggest you send a recorded delivery letter to their head office:

 

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

 

This should be a Letter Before Action (LBA) demanding they remit the payment within, say, 7 days or court action will follow.

 

Do not send this letter unless you are prepared to follow up. Hopefully they will see the 'error of their ways' and pay before it gets to the court stage.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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We buy any car did/does the same thing.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The cash4phone letter will just get ignored.

 

 

Would they ignore court papers though. Any company with a reputation to uphold (however bad) should respond at the earliest opportunity.

 

Has this happened to you?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Obviously your name and address and if you have a reference number supplied by them, that too.

 

Details of the phone and agreement reached should help

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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How about something like:-

 

Since sending my phone to you, you have delayed the payment to me. This letter before action gives you one opportunity to remit the payment within the next 7 days (or 14 depending on how you feel)

 

Should I receive no remittance nor a valid reason this payment has not been actioned, I will immediately begin court action against you with all the associated costs passed on to you with no further recourse to you.

 

That is just an outline of what I would do. You can do much better than that

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 2 weeks later...

C4P Trading Limited

Suite 21

5 Spring Street

Paddington

London

W2 3RA

 

 

Reference: Breach of Contract - Order ID:

 

 

To Whom It May Concern,

 

I originally sent my iPhone 4s 64GB to (C4P TRADING LIMITED) trading as Cash4Phones after receiving a quotation on your website of around £206; this was then sent via royal mail recorded delivery on 19.10.13 under Barcode reference:

 

I then received a response via email from you on 23.10.13 with a revised offer of £72.10 due to the following reasons:

 

• Excessive wear & tear

• Cracked or damaged back Casing.

 

I then instantly rejected the offer and paid the £8.95 return fee on your website, as well as this I emailed yourselves complaining at the valuation as the phone I had sent was under a year old with no visible signs of excessive wear & tear.

 

After the rejection and subsequent email complaint, I then received a response for Yvonne in your customer service department on 24.10.13 who offered me the below details:

 

• Handset: £150

• Return fee refund: £8.95

 

I then accepted this offer on the same date 24.10.13 and she responded a few days later on the 28.10.13 advising that I would receive my full payment 72 working days later.

It is now the 29.11.13 and after sending several further emails with no response from

 

Below is the full breakdown of what I expect to reach my bank account within the next 7 days otherwise I will have no other option then to start legal proceedings against your company.

 

• £150 Handset fee

• £8.95 Return fee refunded

• £6.95 Royal Mail Special Delivery Refund (Sending my Phone)

• £6.22 * 2 - Royal Mail Special Delivery Guaranteed by 1pm (Sending this letter)

1 sent to the company address and 1 to the trading address.

• £29 Interest since 31.10.13 Charged at £1 per Day

 

Total: £207.34

 

 

Yours faithfully

 

 

Martin Carruthers

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Hi All,

 

Sent my letter advising of legal action within 7 days, the address of the head office rejected my signed for letter at the following address below:

 

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

 

The address i sent my phone to originally did accept, so here is hoping i get a satisfactory ending.

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  • 3 weeks later...

You wont get ANYWHERE with them. The company is gone and the directors have run off and made another company. And no, you cant issue a claim on that company as they arent cash4phones.

 

The only real way to do it is to find out the exact address of the director in the UK ( note: he doesnt have one, just a mail forwarding address) and serve the claim on him personally. So you see, any court action is pretty much pointless right now.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You wont get ANYWHERE with them. The company is gone and the directors have run off and made another company. And no, you cant issue a claim on that company as they arent cash4phones.

 

The only real way to do it is to find out the exact address of the director in the UK ( note: he doesnt have one, just a mail forwarding address) and serve the claim on him personally. So you see, any court action is pretty much pointless right now.

 

Couldn't you use his Greek address?

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Couldn't you use his Greek address?

 

A claim has to be issued on an english or welsh address.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You could get his home address in the electrole list ?

 

He lives abroad. He has no residence in the UK. He just uses a mail redirection service. Even the police and fraud office cant trace him.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They dont have any offices. They just use a mail redirection centre. Thats why the police are having a very hard time tracking them down. You can issue claims all you want on the company, it wont mean a thing since the director has ran off with the money and goods.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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