Hi,

I have had the displeasure of dealing with cash4phones,

i was provisionally offered £206 for my iPhone 4s 64GB which at the time was £50 above the majority of other phone companies.

I then sent my phone away and i was shocked to received any offer i believe was £72 at the time,

my phone had general wear and tear with a year old phone and was fully functionally with the the back casing slightly loose so i was expected a lower figure.

I then declined the offer and paid the return fee instantly.

This was then followed up with a email complaint about the ridiculous offer they made and

on the 24th October i received a response advising they had revised there offer and amended this to £150 & additional £8.95 refund of the return fee,

i accepted this offer and was informed on the 28th October i wound receive the full payment within 72 working hours and im still waiting for the payment.

I have contacted watchdog and have had no further response to a further 3 emails

i have sent on the same email chain and i am really considering going to small claims court about this matter.

Any help or suggestions would be greatly appreciated.

Regards

Martin

moved you to the C4phones forum

lots of similar posts here to read.

dx

These sharks were on Watchdog about three weeks ago. Have a look on iplayer

Hi,

This is happening too many times to be an administrative error. I would go as far as saying it is deliberate.

I suggest you send a recorded delivery letter to their head office:

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

This should be a Letter Before Action (LBA) demanding they remit the payment within, say, 7 days or court action will follow.

Do not send this letter unless you are prepared to follow up. Hopefully they will see the 'error of their ways' and pay before it gets to the court stage.

We buy any car did/does the same thing.

The cash4phone letter will just get ignored.

The cash4phone letter will just get ignored.

Would they ignore court papers though. Any company with a reputation to uphold (however bad) should respond at the earliest opportunity.

Has this happened to you?

I did notice they were on watchdog after i had sent my phone.

Is there anything i would need to include with the letter?

Obviously your name and address and if you have a reference number supplied by them, that too.

Details of the phone and agreement reached should help

I just wondered if there was anything in particular other than name and address etc?

How about something like:-

Since sending my phone to you, you have delayed the payment to me. This letter before action gives you one opportunity to remit the payment within the next 7 days (or 14 depending on how you feel)

Should I receive no remittance nor a valid reason this payment has not been actioned, I will immediately begin court action against you with all the associated costs passed on to you with no further recourse to you.

That is just an outline of what I would do. You can do much better than that

don`t forget to send the letter via signed for, that way you know they have received it.....good luck

C4P Trading Limited

Suite 21

5 Spring Street

Paddington

London

W2 3RA

Reference: Breach of Contract - Order ID:

To Whom It May Concern,

I originally sent my iPhone 4s 64GB to (C4P TRADING LIMITED) trading as Cash4Phones after receiving a quotation on your website of around £206; this was then sent via royal mail recorded delivery on 19.10.13 under Barcode reference:

I then received a response via email from you on 23.10.13 with a revised offer of £72.10 due to the following reasons:

• Excessive wear & tear

• Cracked or damaged back Casing.

I then instantly rejected the offer and paid the £8.95 return fee on your website, as well as this I emailed yourselves complaining at the valuation as the phone I had sent was under a year old with no visible signs of excessive wear & tear.

After the rejection and subsequent email complaint, I then received a response for Yvonne in your customer service department on 24.10.13 who offered me the below details:

• Handset: £150

• Return fee refund: £8.95

I then accepted this offer on the same date 24.10.13 and she responded a few days later on the 28.10.13 advising that I would receive my full payment 72 working days later.

It is now the 29.11.13 and after sending several further emails with no response from

Below is the full breakdown of what I expect to reach my bank account within the next 7 days otherwise I will have no other option then to start legal proceedings against your company.

• £150 Handset fee

• £8.95 Return fee refunded

• £6.95 Royal Mail Special Delivery Refund (Sending my Phone)

• £6.22 * 2 - Royal Mail Special Delivery Guaranteed by 1pm (Sending this letter)

1 sent to the company address and 1 to the trading address.

• £29 Interest since 31.10.13 Charged at £1 per Day

Total: £207.34

Yours faithfully

Martin Carruthers

I personally would have still refused the £150 and gone elsewhere.

Would be interested in their reply (if you get one..)

Hi All,

Sent my letter advising of legal action within 7 days, the address of the head office rejected my signed for letter at the following address below:

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

The address i sent my phone to originally did accept, so here is hoping i get a satisfactory ending.

I have now filed court proceedings against them on against cash4phones and not the limited company.

Hi

Just wondered if you got anywhere with the court proceedings?

You wont get ANYWHERE with them. The company is gone and the directors have run off and made another company. And no, you cant issue a claim on that company as they arent cash4phones.

The only real way to do it is to find out the exact address of the director in the UK ( note: he doesnt have one, just a mail forwarding address) and serve the claim on him personally. So you see, any court action is pretty much pointless right now.

You wont get ANYWHERE with them. The company is gone and the directors have run off and made another company. And no, you cant issue a claim on that company as they arent cash4phones.

 

The only real way to do it is to find out the exact address of the director in the UK ( note: he doesnt have one, just a mail forwarding address) and serve the claim on him personally. So you see, any court action is pretty much pointless right now.

Couldn't you use his Greek address?

Couldn't you use his Greek address?

You could get his home address in the electrole list ?

Couldn't you use his Greek address?

A claim has to be issued on an english or welsh address.

You could get his home address in the electrole list ?

He lives abroad. He has no residence in the UK. He just uses a mail redirection service. Even the police and fraud office cant trace him.

Hi,

Had judgement served against cash4phones........but nothing. I guess the last resort is to pitch up at their offices.

They dont have any offices. They just use a mail redirection centre. Thats why the police are having a very hard time tracking them down. You can issue claims all you want on the company, it wont mean a thing since the director has ran off with the money and goods.

Thanks for that, so I guess that's it then, I've not only lost my money for my phone but also the money I spent in court?