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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Requesting statements......


astrobhoy
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Hi all,

 

i got the ball rolling yesterday with my to accounts one with the Abbey, and the other with the RBS. I have more to claim from RBS, and i took the letter in to deliver by hand and also to receive a receipt for delivery. The girl at the desk insisted that i didn't need the letter/cheque, and that she could easily order my statements for £5! I confirmed with her that it was ll my statements, and she said yes - simple as that. So they are orderd; but one thing is still niggling in my mind, as i'm sure that i had heard before that when people are ordering statements from the bank it was £5 PER MONTHLY back ordered statements. I may be completely wrong with this, and if i am right it would cost a fortune!! Has anyone else here had such an easy request when visiting their local branch?

 

Thanks

 

AstroBhoy

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My brother phoned Halifax/BOS and asked for his statements, was charged the £5, thought that was it, 3months later were still waiting for them, so it wasnt 'quite' so simple. as he hadnt sent off a SAR, i reckoned he couldn't really hold them to the 40 day D.P.A limits, and there was little he could do, other than start again, after a bit of encouregment and phone call to them, suggesting the data protection commisioner would be informed of there lack of co-operation he has been promised them by the end of the week, my advice would be to stick to the tried and tested methods, anything else you need to know you should find below

 

Good Luck

 

S

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