Hello, here goes.

July last year we purchased a Panasonic 3d TV from comet

and also paid for an extended 5 year warranty.

2/3 month after having bought it it broke down

was taken in for repair (took about a month).

Since then it has broken down 3 more times.

twice after a power cut and once when I was decorating and moved the telly to decorate behind it.

The TV has no power once its either unplugged or theres been a power cut

and will take anything from 2 to 4 days to turn back on,

which I have never known to happen with any other tv that own or have had in the past.

As the tv is now almost 16 month old

I contacted the warranty people to be advised that I wont be covered as it was a power shortage .

I explained this isn't the first time it's happened as my notes should say about last time with the decorating,

and that it is not normal for a tv to take a couple of days to turn back on.

I was advised that they would do me a partial refund on my warranty.

Which is all well and good but how do i stand on the fact that it cost 450 for a tv that wont turn on after 16 month.

Any advice I would be grateful to receive.

Very easy, stand your ground, you will ONLY accept a "brand new replacement" OR a "FULL refund".

Comet are very good at ignoring customers and their rights.

Have a read of SOGA http://sogahub.tradingstandards.gov.uk/sogaexplained

Anything that fails or requires to be repaired within 6 months of purpose is deemed to be faulty from date of purchase.

A new TV or a FULL refund is the ONLY thing you should accept.

yep classic waste of money on a warranty that soga already covers you for

replacement, repair or refund under SOGA.

dx

Thanks would I still be entitled entitled to a refund tho even tho I let them repair it once and now the TV is 16 month old?

Thank You

yes of course

its up to them what they decide mind.

very good case IMHO.

dx

Thank you I'll be sending Panasonic a letter on Monday.

Thanks Very Much Again

Given Comet ceased trading a year or so ago, you have presumably contacted The Warranty Group who provided Comet's extended warranties, and stated they would continue to honour them?

More info in this thread, although you may end up having to contact Panasonic UK

http://www.consumeractiongroup.co.uk/forum/showthread.php?377108-comet-extended-warranties&p=4088846&viewfull=1#post4088846

lynski3053, I have the same problem as yourself and have now contacted the warranty group to fix the tv.

They are sending a repairman around to fix it - so wanted to know what happened in your case please. Did you get a new tv or did they repair your existing set?

Is it now working without the restart issue following their fix?

Thanks