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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hiya guys n gals :)

 

First off, thanks to everyone who contributes to these forums. There seems to be a wealth of information to sift through, and its great to here that there's a lot of positive vibes about getting back whats rightfully yours.

I'm just starting out here with all the procedures and am a little nervous to say the least. I have a couple of queries if someone could offer a little help.

My total bank charges amount to £1,726 excl. interest and I understand that the Summary Cause route would allow me to claim up to £1,500. In my initial letter politely requesting that my bank charges be refunded, should I state that I am claiming for £1,726 or should I state that I am claiming £1500?

If anyone could point me to some info on the Summary Cause action i'd be very grateful.

 

Best Regards and luck to everyone out there, and i'll be listening out for all your stories :)

 

Fireclown

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Actually.. in reply to myself, I've just found a whole load of Info on the Summary Cause procedure in the faq's but i'm still a little confused over the initial preliminary letter....

 

The template which I found includes...

 

"What I require

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX .

I enclose a schedule of the charges which I am claiming with this letter."

 

..... however, much of what I've read suggests that I should not include mention of the added 8% interest.

 

Should I fill in the above blanks with the total amount of charges (£1,726 plus interest) or should I just tot up the earliest charges to a maximum limit of £1,500? Or should the figure be £1,500 plus interest?

 

I'd be real grateful of any advice I can get.

 

All the best :)

 

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Firstly, you can split your case into two separate cases. Instead of claiming 1726, make two claims, each for 863 (or roundabouts). Split the two claims into, for example, 2000-2003 and 2004-2006. Then these can both be dealt with in the Small Claims Court. Secondly, the interest, now, I'm not 100% sure myself, but I've added the interest on all of my claims, and I don't think it really makes any difference. The fact is, the bank will do almost anything to avoid court. There is a very small chance it will end up in court. I'm just aiming to get the charges back (along with my court costs, of course). I wouldn't aim for much more as there's little chance of it getting to court for the 8% Interest (of County Courts Act). As I say, I'm not 100% sure of this, but I hope I've helped.

 

Jen

Unfair penalty charges reclaimed from Barclays - £700; BarclayCard - £380 + £132 extra; Style (RBOS) - £245 - County Court Judgement

against RBOS awarded - Judgement transferred to Registers of Scotland - Sheriff Officer (Bailiffs) action taken.

Travel insurance claim with Alpha (URV) pursued through the Financial Ombudsman - £704

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When you send off your prelim letter and L.B.A, send them asking for the full amount!! just in case by some small miracle they actually refund them before the court stage. When it comes to court stage, then split the claims, usually the oldest charges first. remember not to issue the claims at the same time, you would run the risk of them being bumped together as one, then you would be liable for costs etc ;-)

 

All the Best

 

S

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I'm just aiming to get the charges back (along with my court costs, of course). I wouldn't aim for much more as there's little chance of it getting to court for the 8% Interest (of County Courts Act).

 

When it come to the court stage, use the simple excel speadsheet which calculates the 8% interest on each charge. all you do is put in the amount and the day they took it from your bank. after starting the 'court' ball rolling you don't accept any settlement without this being included and you WILL get it.

 

:lol: all the way to the bank

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Cheers stevokenevo! :)

 

I have been procrastinating over this for too long now... but now thanks to your good self and Angeljen, Im confident that I know what Im doing now.

Going to write me a letter and post it off today :)

Will keep all informed as to the progress, and will hang about and try to help others that may be in the same position as me.

 

Best Regards

 

Fireclown

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quote "When you send off your prelim letter and L.B.A, send them asking for the full amount!!"

 

Sorry, but still a little confused here stevokenevo....

When you say ask for the full amount, should that include the interest too?

 

Many thanks

 

Fireclown

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