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    • If Labour are elected I hope they go after everyone who made huge amounts of money out of this, by loading the company with debt. The sad thing is that some pension schemes, including the universities one, USS, will lose money along with customers.
    • What's the reason for not wanting a smart meter? Personally I'm saving a pile on a tariff only available with one. Today electricity is 17.17p/kWh. If the meter is truly past its certification date the supplier is obliged to replace it. If you refuse to allow this then eventually they'll get warrant and do so by force. Certified life varies between models and generations, some only 10 or 15 years, some older types as long as 40 years or maybe even more. Your meter should have its certified start date marked somewhere so if you doubt the supplier you can look up the certified life and cross check.
    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Impending homelessness (family)


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Impending homelessness (family)

 

We have been renting for the last 6 years (having moved 3 times during that time from one rental to another as a result of rent increases). On each occasion we have moved via an estate/letting agency.

We have been in our current home for the last 2 years and have been asked to move by the owner as he wants to sell. Fair play. 2 months notice was given by him and we have spent the last 5 weeks looking for somewhere suitable.

My first shock was how much rentals have gone up in the last 2 years (approximately 150-200.00 more a month). The second shock was ‘set –up fees’ – some agents asking for 10 days rent on top of fees and a deposit, making the average money required straight away £2,650.00 The average rent here is £1250.00 – 1300.00 for a 3 bed place. I’ve looked further afield but travel to work would take nearly 3 hours on public transport

The biggest shock, however, was to discover (yesterday) that we have absolutely no hope of renting anything.

I have recently acquired a CCJ in respect of a former housing association property I rented. I left it, over 11 years ago, but my lodger remained. The HA was informed by me (they telephoned me) that I wouldn’t be returning but they seemingly allowed the lodger to stay as the rent was being paid, and did not remove my name from the tenancy. A few months ago the housing association tracked me down and told me I owed them over 5 grand in unpaid rent. I disputed it all but it went to court (I couldn’t afford to attend as the hearing was up north) so I have a CCJ.

Yesterday I telephoned an estate agency that I have found to be very reasonable in the past just to ask if I could still rent, given that I have 6 years worth of impeccable rent accounts (supplied by former estate/lettings agencies). The answer was categorically ‘no’. The reason, she continued, was that a lot of insurers won’t accept a poor credit history.

I have been advised by a couple of well-known organisations to stay put and await a section 21, otherwise the council will say I have made myself homeless. However, given that a lot of sites have sprung up for LL, (naming and shaming bad tenants), I do not want to run the risk of being put on a ‘said’ blacklist. In any event, my local council has a waiting list of over 2000 (average of 2 yrs) to get any assistance. I am not prepared to live in a b and b with 2 teenage children either. I imagine the cost would be pretty scary as well, given that my partner and I earn £50,000 gross between us.

I have been advised to ‘shop’ around, be honest, etc, but given what was explained to me yesterday, it’d be pointless, surely?

I am exploring all options from living on a narrow boat/static caravan (for now), to even buying, but as properties here begin at 300,000, that too is out of reach.

Coming up with 6 months rent is not an option: that would work out at 7,500, and I have no extended family to act as a guarantor.

Has anyone else been in this situation, or can anyone advise me as to what I could do?

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Even if the court was up north, if you had filed a defence the hearing would have been moved to a court near you. If youy feel that you don't owe the money maybe you can get it set aside and others on the forum will be able to help. That way the CCJ is removed.

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Many thanks for the advice. I clicked on the set aside link you provided, but having read it, I don't think I have a leg to stand on, and it would certainly incur further costs (having read it) because if I challenge it, and by 'point of law', I'm in the wrong, I have to compensate the other side.

I am thinking of spending what little savings I have set aside for a deposit on somewhere new for a solicitor to advise and represent me, but it is a big gamble: my name was still on the tenancy up until last year, (un be known to me) and I can't prove that the HA knew I was not living there, but they can prove I was simply because they did not change the tenancy paperwork. In court, (as unpalatable as it seems) it tends to be a game of who has the better lawyer, and one individual fighting against a big corporation is a bit of a 'no-staerter' in terms of who will have the best legal representation.

The only thing I have in my favour is benefit of doubt: can a landlord seriously not know who is occupying the property for 12 years?! It'll be impossible for me to track down who was living in there because the borough council will not provide me with those details.

\does anyone have an idea where I can get free legal advice? I've tried Shelter et al, but the advisers I have spoken to are just not not expert enough and so keep guiding me back to essentially squatting here until we are evicted. Very unhelpful.

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I don't know if this would help, but if you applied for a set aside, could you prove that you've been a tenant and paying rent elsewhere?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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An interesting point, Caro. One would think so. However, at the same time as being billed £5,000 for unpaid rent (for the 2011 - 12 period), I was also billed £1200 by the local council for unpaid council tax.

I was, at least, able to write to them direct - unlike the court (no option given for writing to them), so I got my local council to send me copy statements of council tax I'd paid stemming back 3 years. I sent this to the other council - several, increasingly acrimonious letters went back and forth between me and said council, who argued that my name was on the tenancy and I therefore benefited from the services available. I questioned how this was possible given that I had not even stepped foot in the borough for 12 years. Their last letter said that I 'had an interest in the property' even though I was not resident there. The so and so's didn't even give me a reduction for the house being empty!

I awaited a court letter as I knew that hearing would be close enough for me to travel to (I did not know then that all CCJs come from Northampton court), but I am guessing they did not want to take that route and have opted, I think, for a default.

My job requires me to have a CRB (enhanced), surely that would go in my favour? I have had to have them for the last 11 years.

The council (where I lived 12 years ago) must surely know the names of the people living at the address? Or, was the person who was living there using my name?

I feel so angry that someone was living there rent/council tax free for that year and I'm facing homelessness as a result.

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Was your name on the electoral roll?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Last year yes, but for the year (2011-12) before prob' not as we moved to our current address in late Nov/early December and electoral forms come out in October. Unless I am reminded about this sort of stuff, it goes to the back of my mind and I forget about it.

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