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Service Complaints Ombudsman for the Armed Forces **Correct as at October 2022**


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Service Complaints Ombudsman for the Armed Forces

 

The Ombudsman provides independent and impartial oversight of the Service Complaints system for members of the UK Armed Forces

 

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Our Mission

 

To provide independent oversight and investigations in support of an effective, efficient and fair Service complaints process for members of the UK Armed Forces.

 

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Our Vision

 

That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.

 

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Our Values

 

-- Independence – We are independent from the the Services we investigate. We hold them to account for service failure or injustice.

-- Impartiality – We are impartial. All investigations are undertaken on their own merits. We do not take sides.

-- Integrity – We ensure that we are consistent in our approach, adhering to policy and process and acting within the confines of jurisdiction.

 

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