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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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Question re RBS Settlement Letter


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My charges come to approx £3500.

Have sent Small Claims summons to Local Court again Royal Bank of Scotland. Got letter yesterday from RBS offering me £1600 if I sign within 5 working days.

Any advice on what I should do would be greatly appreciated.:confused:

 

Hi have you followed the process set down by this site? You can accept the cash as a part settlement, inform them that you will continue to seek the balance.:D

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Hi

 

After sending first two letters to RBS with no luck I completed small claim form and sent to local court. Local court have issued to papers on RBS.

RBS have now sent me letter offering a payment, although not the full amount claimed. Should I accept this as partial payment? How do I calculate my dates or should I go with the dates on the court letter?

Any help or advice would be greatly appreciated. :?:

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Hi

 

After sending first two letters to RBS with no luck I completed small claim form and sent to local court. Local court have issued to papers on RBS.

RBS have now sent me letter offering a payment, although not the full amount claimed. Should I accept this as partial payment? How do I calculate my dates or should I go with the dates on the court letter?

Any help or advice would be greatly appreciated. :?:

 

accept it as a part settlement inform them that you will seek the balance. What do you mean calculate the dates explain please :D

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Hi

 

When looking through other threads some of the forum members seem to have calculated dates when they should have received payment or notification of further action.

 

I think I'm just myself confused with all the information

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Hi

 

When looking through other threads some of the forum members seem to have calculated dates when they should have received payment or notification of further action.

 

I think I'm just myself confused with all the information

 

ok there are some set "times" but these are for when you have sent letters 14 days for the prelim letter and 14 days for the LBA. then you can file with mcol. The information and proceedure is in the faqs if you have anymore probs pm me. :D

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Hi

 

Had a look in FAQS but not able to find what I'm looking for.

 

Is there a template of the letter to send to Bank accepting part payment? Letter from RBS states that they are offering me the sum as a gesture of goodwill without admission of error liabibility. Is this just their standard response?

 

Have received letter from Sheriff Court stating that the return date for case is the 14th November and hearing date is 21st November.

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I noticed in this template letter that it states they have a date to respond before court action. Should I put the date as 14th or 21st November?

 

Thanks for you help with this.

Starting to get a bit worked up and panicky about all this!

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you can really adjust this letter as much as you want as long as you stick to the fact that you are rejecting their offer, will accept it as partial settlement but will pursue the remainder in court, thats all, dont get bogged down on dates if it's working you into a state,

 

Simply tell them you refer to their letter, offering x amount, and will accept as partial,, just like i said above

 

Hope that helps!!

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  • 2 weeks later...

Sent letter to RBS on 14/10/06 stating that I would accept their offer as partial payment and would pursue the remainder in court.

 

Got letter from on 20/10/06 offering to meet my claim in full. Yipee!!!

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Received letter from RBS on 20th October offering to meet claim in full which goes back approx 5/6 years which I'm more than happy with.

 

Got home from work today and received letter from RBS legal team quoting s6 and schedule 1 of the Prescription and Limitation (Scotland) Act 1973 stating that I am out of time to make any claim in respect of the charges applied to my account.

 

Can I claim back more than 5 years from RBS?

Also they want to know what further action I plan on taking

What do I do know?

 

Any help or advice would be appreciated

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Guest ian cognito

If the charges are within the last 6 years you are within your rights to claim them, some people are caliming more than 6 years though I don't think any of them have concluded yet. Did you already write and accept their offer of full settlement, if not I would do so now, including the reference of the letter they sent with the offer.

 

Perhas you have charges more than 6 years and they think you're after those as well?

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I haven't written and accepted yet as only recently sent letter accepting the sum they offered me as partial settlement.

 

Both letters have come from different people and different locations.

 

My full list of charges are from 12/04/00 to 13/07/06. They have enclosed a copy of the charges that I included with my small claim summons totalling £730.00.

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Guest ian cognito

If it were me I'd write and accept the refund then once the cheque is safely banked, write and say the claim has been settled to your satisfaction! I think they're probably a bit busy to chase you up if you don't reply just now!!

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