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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TSB name reappears across UK high streets


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The TSB name is reappearing after 18 years at 600 Lloyds bank branches across the country. Five million people will have their accounts transferred.

The banking giant's chief executive, Antonio Horta-Osorio, told the BBC last week that the only change they would notice would be a change of name.

The new bank will be sold off next year, as part of a process ordered by the European Commission, to provide greater competition.

Customers' bank account numbers and sort codes will remain the same. No-one's cards will stop working, the bank said. The cards will simply be reissued with a new name for the bank, in due course.

The sale was a condition of the government's bail-out for the bank, which is 39%-owned by the taxpayer.

Some independent experts question whether the move will boost competition.

Shore Capital's banking analyst Gary Greenwood said: "TSB will be painted as a new challenger brand on the high street but I doubt that its pricing is going to be very differentiated to competitors.

"Current accounts tend to be very sticky and customers only tend to move if they have a really, really bad experience."

Mark Garnier, a Conservative member of the cross-party parliamentary committee on banks, also voiced doubt: "TSB is certainly not the answer. We want entrepreneurs to come into the marketplace and start opening banks."

Lloyds had been close to selling the business to the Co-operative Bank.

That fell through in April after concerns emerged over the Co-op's financial strength.

Mr Horta-Osorio stressed that TSB, which will be launched on Monday, was a "completely clean bank".

It had no legacy issues - such as a huge bill from PPI compensation - and had the same protection for savers as other High Street banks.

http://www.bbc.co.uk/news/business-24006941
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