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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Identity Fraud: MMF & Mr Lender (PDL Finance Ltd)


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Hi this is my first post, so I hope this is of use to someone like me.

 

I had contact from Motormile Finance UK Limited (MMF) first in June of this year, advising me of a debt (which I never took out) with Mr Lender otherwise known as PDL Finance Limited.

 

The debt I have learned was taken out in November of 2012, this i discovered from my Callcredit credit report which I applied for after discovering this information. MMF have stated that "..further to the communication from Mr Lender..."

 

I have yet to receive any communication from Mr Lender in relation to this loan to my home address, they appear to have just paid a loan to some fraudster, not confirmed by post anything and sold the debt to MMF some months later. What is worse is that after a couple of months communications by post and email (which they do not seem to acknowledge or respond to) I have to print out the email and post it to them (MMF).

 

This week I received a very short letter from MMF after I made an official complaint, advising me that the debt IS NOT FRAUD, and that collections activity will resume.

 

This made my blood boil and me feel quite sick to say the least. I do not have an account number (yet) from Mr Lender, which I have this week requested, as I am therefore referring this complaint to the Financial Services Ombudsman and they require an account number, I only have the MMF Reference Number.

 

The FSO told me that MMF will have to give the debt back to Mr Lender/PDL Finance Ltd and they will investigate and make an adjudication. I also have taken out CIFAS Registration to try and prevent fraud happening again.

Edited by citizenB
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Get actionfraud involved. Mmf think uk law does not apply to them.

 

Contact the oft and fca as well.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I've asked someone to pop into the thread when he has time. He has a lot of experience with mmf and may be able to help you get this sorted

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Looking in as requested.

 

I'm going to draft a letter for you to put MMF on notice that they MUST properly investigate this matter and make fully reply.

 

 

Private & Confidential

For The Personal Attention of:

Mr Roberts Sands

Director of Compliance

MMF Ltd

 

Date:...................:

 

Ref: use MMFs

 

FORMAL COMPLAINT:

Breaches of OFT Guidance on Debt Collection.

Fraudulent Loan Application

Failure to Properly Investigate.

FOS Statement.

 

Dear Mr Sands,

 

TAKE NOTE this communication is made as a FORMAL COMPLAINT and MUST be fully answered within 56 days from the date hereon.

 

I refer you to correspondence from MMF Ltd dated xx.xx.xxxx, bearing reference No. xxxxxxxxxxxxxx., this is in regard to an alleged debt arising from a fraudulent account opened in my with 'Mr Lender' a 'payday loan' company.

 

I do NOT acknowledge any debt to MMF Ltd., I am not now nor ever have been a customer of Mr Lender.

 

Having made a previous complaint to which MMF Ltd have made no proper reply, not having explained of proved in any way that the alleged debt is not fraudulent, this FORMAL COMPLAINT is made prior to complaints to the regulators regarding the conduct of MMF Ltd and its fitness to hold a 'Consumer Credit Licence.

 

I refer you to the OFT Guidance on Debt Collection 2003/2006 updated Nov.2012 and in particular section 3.9 (j) (Deceptive and/or unfair methods [of debt collection]:

 

This clearly states that ' it is (unfair) requiring an individual to prove that he is not the actual debtor who owes an outstanding debt', as I have clearly and formally stated that I am not the debtor MMF Ltd seeks ALL collection activity WILL now cease.

 

The FSO has advised me that MMF Ltd should pass the alleged debt back to the creditor, the matter will be investigated and an adjudication made.

 

I also refer MMF Ltd to section 3.9 (k) of the guidance which It must be aware of given the companies unenviable reputation for ignoring guidance, regulation and legislation relating to debt collection.

 

For clarification and the avoidance of any misunderstanding MMF Ltd MUST not the following;

 

1. I name do not acknowledge any debt to MMF Ltd, and confirm that I am not now nor ever have been a client of Mr Lender PDL.

 

2.This account is fraudulent and all liability is denied.

 

3. MMF Ltd MUST return this alleged debt to the original creditor for investigation

 

4. MMF Ltd WILL cease all contact with me other than in writing by Royal Mail, (proof of posting is not accepted as proof of delivery).

 

5. I am aware that MMF Ltd frequently makes 'threats' of 'Home Visits' take note such visits are NOT acceptable, despite MMF Ltd claiming such prohibition does not apply to it, this is of course nonsense.

 

Mr Sands, this is a personal communication and I require your personal attention to this matter.

 

This communication is sent by RM record/signed for delivery, its receipt will be checked.

 

I suggest you copy this with a covering note to the Compliance Manager at Mr Lender as well.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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  • 4 years later...

Hi,

I was a victim of identity fraud in around June 2012. "Someone at the time took out loans in my name with quick quid and lending stream".

It was a lot of hassle at the time

( I went through the police action fraud, recived a crime number and after a month or so I signed a couple of letters from both companies and the matter was cleaned up.

 

I also opted at that time to put extra restrictions on anyone else trying to fraudulently take out any more loans in my name.

 

"Let me just say that I have never ever applied or taken out any loan other that a mortgage for our home that is now fully paid off".

 

back in June 2017 I started receiving letters from MMF motormile finance now Lantern, stating that I owed them £250 for another loan from what turns out to be taken at around the same time as the other loans in 2012!

I phoned them straight away and explained what had happened.

But all this did was for them to send demanding letters on a weekly basis!

 

I forwarded the police action fraud crime number from 2012 thinking that that would be the end of the matter.

But all they do is keep sending me more demanding letters.

 

Are these people above the law or what!

They keep asking for very personal details e.g bank statements from 2012,

my national insurance number,

payslips,

photo id from a passport or driving licence.

 

I'm sure it would be reckless to send such sensitive information to a bad debt collecting company!

 

(Do they cover their costs by selling on this very useful and very accurate information to third parties?)

It would be very lucrative if they did as they would have all the information to take out a loan in my name!!

 

What's going to happen in another few years, Am I going to get demanding letters form another bad debt company??

 

As much I want to clear my name I am very sceptical about about how they would use that information.

I lay awake at night worrying myself to death, I am frightened about what they might do.

 

I have been to Citizens advice bureau who just say go to police action fraud! its bonkers.

 

If a company doesn't accept a police action fraud number and the evidence from the time of the identity fraud then they are surly acting above the law!

Edited by Ian-Do
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You need to create your own thread ian. You posted on a 5 year old one.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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start a new thread

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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