Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #41
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    Default Re: Very Old Barclaycard Charges

    we've never seen Barclays try that they know diff
    as for MSE
    I wouldnt believe anything that's written there...

    practical law...well but the fact is here its WHEN YOU REALISED not any other time.

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  2. #42
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    Default Re: Very Old Barclaycard Charges

    It's been 3-4 weeks now and no reply from BC. I asked for the statements for the accounts but nothing, not even an acknowledgement. I guess this is standard. What's the next step go to the Information Commissioner or just straight to court?


  3. #43
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    Default Re: Very Old Barclaycard Charges

    give em a ring

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  4. #44
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    Default Re: Very Old Barclaycard Charges

    Spoke to a lady who was nice but had no idea what was going on. She checked the records and said they send a letter early July. This was the original incomplete set of data. No mention of my letter from mid July requesting they complete the request with the specific Visa and MasterCard information. The lady said shel'll give me a call sometime next week if she hears back from the relevant department.

    I don't feel super confident they will comply.


  5. #45
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    Default Re: Very Old Barclaycard Charges

    Ok called again, they haven't a clue. So I have now sent them my lbaicon giving them a week to get the statements to me. In the meantime I have reported the breach to the information commissioner but I won't hold my breath on them doing anything useful.


  6. #46
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    Default Re: Very Old Barclaycard Charges

    What address have you used to write to Barclays again.

    Did you use a letter from our libraryicon - https://www.consumeractiongroup.co.u...ata-Protection



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  7. #47
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    Default Re: Very Old Barclaycard Charges

    Ok have reached the end of the road with asking Barclays nicely for the statements/data.

    Call centre is adamant they only have 6 yearsicon of data. Letter back from Barclays saying they have already complied with the GDPRicon request and wonít process it again. However Iif I want to supply additional information they may look again. All the information was in my previous letters.o

    Time to escalate it in the courts. Iíll start drafting my claim formicon tonight, can someone check it before I submit it?


  8. #48
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    Default Re: Very Old Barclaycard Charges

    Can you answer the 2 Q's in my post above.

    Have you followed Pre Action Protocol ? You'd be unwise to fire off a claim without going through the right pre-court action warnings.



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