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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Central Trust penalty charges - need help to raise a court claim


wellerman
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Hi am after some advice.

 

About three years ago

 

My wife and I were struggling on just my wage and running up quite a few small debts.

 

We foolishly took out two secure loans of 12 and 14k.

 

We have been paying these regulary.

 

When it all started going t*ts up with the banking industry they raised the interest rate.

 

We carried on as before but last week we received a letter saying they would probably be forced to raise the rate again

as they were only a small company and borrowing was becoming increasingly expensive for them.

 

As well as that they included a business card of a home finance company which they said might be able to help us out.

 

It seems they are trying to force us to borrow else were and pay them off.

 

Also can they just increase their rates when everyone else are dropping theirs.

 

Thanks for any help

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Hi.

 

Had the same letter today.

 

Put a rocket up their backside.

 

Told them it was just a marketing ploy and that they had passed my details to another company completely unsolicited.

 

They CANNOT force us to change to another lender and neither should you as it will generate money in commission for them

and off load their debt while costing you more "admin" fees.

 

They laid off 180 people this year and their managing director qouted "this is the darkest day for the company".

 

They clearly need to raise some cash.

 

They can raise their interest rate as its variable but they would have to justify it to the FSA.

 

I have asked them for an explanation in writing as how they think they can get away with this outrage.

 

If it is not satisfactory the copy of the letter is going to the ombudsman.Incidently does anybody know how much they can increase the rates by??

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  • 2 years later...

Hi

I have a mortgage of 84k with BM and two seperate secured loans with Central Trust.

 

Im self employed and

 

over the last few years have been ducking and diving to keep on top of payments.

 

One month missing one so I could pay the other that sort of thing.

 

During this time I have been hit by lots of charges.

 

Central Trust charge £60 a time not sure about BM but I want to claim these sums back now.

 

The thing I'm concerned about is that my mortgage has another 13 years to go and the loans 7 and 12,

 

how does threatening them with court action etc effect the relaitionship.

 

Can they try and foreclose ?

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They can't try and foreclose without good reason.

 

Calling the mortgage in and trying for a repo would need a judicial process so there would be scrutiny of what they are doing.

 

£60 charges is clearly against the rules - if you have followed the mortgage link and read the articles and the Fsa decisions.

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  • 1 year later...

Hi

 

have had 3 secured loans with Central Trust.

 

One was paid in full back in 2004.

This one had ppi despite me being self employed.

 

The reason for this thread is that due to my selfemployment there have been numerous missed payments

resulting in charges of £60 a time.

 

I understand about sending the SAR but what Im concerned about is that both of the loans

have at least 5 years to run and if I was to attempt to claim back the charges

can central trust threaten to for close the loans

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no they cant

they are NOT allowed to take ANY retaliatory action

 

so you've a PPI claim and a charges claim to do?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 11 months later...

I sent off the SAR and have received back copies of

the t&cs,

copies of wage slips,

homeowners application form,

the application forms etc,

 

but no statements.

 

On the covering letter they state our products were sold to you through brokers.

 

I dealt directly with Central Trust and didnt use a broker,

 

but see I have been charged £1100 and £1300 broker fees.

 

How do I get hold of my statements and is it ok for these two charges ?

 

Thank you for any help, finally trying to get my finances together

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then ask them where they are by letter

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi Dx have had all statements back now, and its showing charges ranging from £50 , £60 and £53.

How do I add interest to the claim ? The rates on the loan are 9.4% 10.65% and 11.15%

Thanks for any help

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were these loans refinancing each other or were they totally separate.

 

whichever you use

 

StatIntSheet v101.xls

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you agreements should tell you the PPI you paid PCM.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

what the spreadsheet

 

you'll need open office or excel mind

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

sri what is not working?

 

 

you cant load the spreadsheet?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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have you got office installed [excel]

 

 

or open office?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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download the spreadsheet somewhere [say to your desktop.

 

then find it and open it

 

you'll need to click the top button to enable editing first before you can enter data.

 

once you've opened it to editing

 

save it under a new name

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 years later...

Not the speediest of responses!

I was fortunate enough to pay my mortgage and two central loans a couple of months ago.

 

Having done a SAR back in 2014 I wrote to CT asking for the repayment of £846 and £643 under the unfair terms in consumer contract regulations.

They replied saying they were totally just but offered £300 as a gesture of goodwill (5x£60)

 

After an email exchange and phone call I have now written to them giving them 28 days notice before I go to the small claims court.

I have also added 8% statuary interest.

 

I would appreciate any help on how to proceed with claim.

 

Interestingly my main Mortgage provider, unprovoked have written to us about our closed account.

 

They are refunding all management fees charged to the account since 1 Jan 2009 together with the interest charged on those fees.

They also offer the chance to claim any additional costs we may have incurred.

 

This was from Birmingham Midshires, does anyone think this strengthens my case against CT if other lenders are deeming the charges inappropriate?

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Received letter today regarding my letter 4/4/18 giving them 28 days notice.

There response being that they were sorry I was still dissatisfied with their Final Response Letter and that they have exhausted their complaints procedures.

Do I still have to wait the 28 days or can I proceed with case?

Thanks for any help

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