Hi

I took out a small loan of £75 towards the end of December due at the end of the month. I rolled over that month paying £22.50. Every month since then it has rolled over without me asking and without them telling me.

In March I made a complaint via their online complaints page. A month later no reply. I called them and asked why it had rolled over so many times to be told "its in the T&C" and "we only take the full payment if you ask us"

OK........

So, waiting for the 8 weeks to be up from my initial complaint, I submitted my file to the CCTA and the Ombudsman.

I got an email from the CCTA yesterday asking me to call Paul at Cash Genie as he had been trying to contact me. Phoned them, Paul was on the phone, told I would get a call back. Nothing yet.

Checked my bank this morning and Cash Genie took the rollover payment again and the capital payment of £75.

Should I just wait for the Ombudsman?

Why havent you told your bank to cancel the payments and start chargebacks for unauthorised transactions?

Why havent you told your bank to cancel the payments and start chargebacks for unauthorised transactions?

I'm concerned about telephone calls to work and home - it would be highly embarrassing.

I mean, if I asked for a one month rollover, do I add up the subsequent interest payments and if they total the initial capital + interest, reclaim the rest?

I do want the ombudsman's complaint to carry on

You deal with calls separately by way of a formal complaint. THe bank is the one to cancel the CPA not the lender. It is very rare youll get a PDL to cancel a pretty much guaranteed method of payment.

You deal with calls separately by way of a formal complaint. THe bank is the one to cancel the CPA not the lender. It is very rare youll get a PDL to cancel a pretty much guaranteed method of payment.

Had a call today from Paul Geary at Cash Genie. £90 overpayment being refunded. Advised still proceeding with Ombudsman complaint and, as calls are recorded, asked him to listen to my previous call when I was lied to about what were in the t&c

Make sure you get that promise of a refund in writing.

They have tried this with myself and a couple of others. I got a refund. It no good them saying they roll it over unless told otherwise. From their terms and conditions it states that they will collect on the payment day the full amount ( in 2 parts, one being the calital and 1 being the interest) unless you ask for a roll over. As you did, once, then my understanding is that you are then provided with a new agreement (am I correct?). This new agreement should then start as before where it collects the 2 payments as before.