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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Taking your Pet Abroad Guide


stu007
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TAKING YOUR PET ABROAD GUIDE

 

 

Documents Source: https://www.gov.uk/take-pet-abroad

 

 

PART 1 - OVERVIEW

 

When travelling with your pet dog, cat or ferret, the rules you must follow depend on the country you’re going to or coming from.

 

Travelling within the EU (or into the EU from another ‘listed’ country)

 

When travelling to or returning to the UK from another EU or non-EU listed country your pet needs:

 

Ø a microchip

Ø a rabies vaccination (make sure your pet is microchipped first or the vaccination won’t count)

Ø apet passport or official third country veterinary certificate

Ø tapeworm treatment (for dogs only)

 

You must also use an authorised carrier and an approved route.

 

You must wait 21 days from the date of the rabies vaccination before travelling.

 

Travelling into the EU from an unlisted country

 

An‘unlisted’ country is any country not included in the list of EU and non-EU countries.

 

When travelling to or returning to the UK from an unlisted country, your pet needs:

 

Ø a microchip

Ø a rabies vaccination (make sure your pet is microchipped first or the vaccination won’t count)

Ø a blood test - the vet must take the blood sample at least 30 days after the rabies vaccination (the date of vaccination counts as day 0, not day 1)

Ø an official third country veterinary certificate

Ø tapeworm treatment (for dogs only)

 

You must also use an authorised carrier and an approved route.

 

You must wait 3 calendar months from the date the blood sample was taken before travelling. The vet must give you a copy of the test results. These must show that the vaccination was successful.

 

You don’t have to wait 3 months if your pet was vaccinated, blood tested and given a pet passport in the EU before travelling to an unlisted country.

 

Guide dogs and other assistance dogs

 

Assistance dogs are allowed to travel in the aircraft cabin with their owner on approved route sand carriers registered to carry assistance dogs.

 

They can normally also travel in areas of other forms of transport where other animals aren’t allowed.

 

They can travel on more routes than people with pets.

 

Apart from that, the rules for assistance dogs travelling under the EU pet travel scheme are the same as for other dogs.

 

The Guide Dogs Association website has advice about takingassistance dogs abroad.

 

When you return to the UK

 

Staff from the travel company will scan your pet’s microchip and check your documents.

 

If you don’t have the correct documents or your pet hasn’t been properly prepared it will be put into quarantine or sent back to the country it travelled from. You must pay the costs for this.

 

Other types of pet

 

There are no restrictions on bringing pet rodents, rabbits, birds, ornamental fish,invertebrates, amphibians and reptiles to the UK from other EU countries.

 

Pet rabbits and rodents from other countries must spend 4 months in quarantine. They need a rabies import licence and must enter the UK at a Border Inspection Post.

 

Contact the Animal Health andVeterinary Laboratories Agency (AHVLA) for more information on the rules for travelling with these or other species of pet.

 

PART 2 - MICROCHIP

 

Your pet must be microchipped before it’s vaccinated against rabies.

 

Make sure the vet records the number of the microchip on the pet passport or official third country veterinary certificate.

 

Transport companies in the EU can read microchips that meet International Organization for Standardization (ISO) standards when you check in for your journey.

 

You must bring your own microchip reader when you travel if your pet’s microchip doesn’t meet ISO standards.

 

Tattoo

 

You don’t need to have your pet microchipped if it’s been tattooed with an identification number and all of the following are true:

 

Ø your pet was tattooed before 3 July2011

Ø the tattoo is clearly legible

Ø your pet was vaccinated against rabies after it was tattooed

 

Your vet must record the date of tattooing, the tattoo number and the date of the rabies vaccination in the pet passport or official third country veterinary certificate.

 

PART 3 - RABIES VACCINATION AND BOOSTERS

 

You must get your dog, cat or ferret vaccinated against rabies before it can travel to another EU country or back into the UK.

 

Get your pet microchipped before the rabies vaccination or they will need to be vaccinated again.

 

EU and listed countries

 

You must wait 21 days after the vaccination before your pet can travel to or return to the UK from another EU or non-EU listed country.

 

After the first vaccination and waiting period, you can enter the UK whenever you like as long as booster vaccinations are given on time and you continue to meet the other entry requirements.

 

Unlisted countries

 

Your pet must have a blood test 30 days after the rabies vaccination.The date of the vaccination counts as day 0, not day 1.

 

You must wait 3 calendar months from the date the blood sample was taken before travelling. The vet must give you a copy of the test results. These must show that the vaccination was successful.

 

You don’t have to wait 3 months if your pet was vaccinated, blood tested and given a pet passport in the EU before travelling to an unlisted country.

 

Part 4 - PET PASSPORT AND OTHER DOCUMENTS

 

Your dog,cat or ferret must have a pet passport or third country official veterinary certificate to enter (or re-enter) the UK.

 

Ask your vet for a pet passport.

 

The passport stays valid as long as you continue to meet the entry requirements

 

Third country official veterinary certificate

 

Outside ofthe EU authorised vets issue official veterinary certificates instead of pet passports.

 

This certificate allows your pet to enter the UK (or another country in the EU).You’ll need other supporting documents too. Check your certificate for full details.

 

You must arrive in an EU country within 10 days of the date the certificate was issued. You can then use it for up to 4 months for travel within the EU.

 

Other documents

 

Your transport company may need a statement from your vet confirming that your pet is fit to travel.

 

Check with the country you’re travelling to for information about any extra documents you’ll need to enter with your pet.

 

Travel with more than 5 pets

 

You must get a health certificate for each group of more than 5 pets you want to travel with. You get this from the country you’re coming from.

 

You must do this at least 10 days before you want to travel.

 

You need this certificate in addition to the other rules for pet travel for the countries you’re travelling to and from.

 

This rule is for travelling with your own pets. There are different rules if the animals arebeing sold or re-homed.

 

Part 5 - TAPEWORM TREATMENT (DOGS ONLY)

 

Your vet must treat your dog for tapeworm and record it in the pet passport or third country official veterinary certificate every time you want to enter the UK.

 

The treatment must be given between 1 and 5 days (24 to 120 hours) before you're cheduled to arrive in the UK.

 

Your vet must record the following details in your dog’s pet passport or certificate:

 

Ø the name and manufacturer of the product used to treat your dog

Ø the date and time they treated your dog

Ø their stamp and signature

 

The treatment must have praziquantel or equivalent as its active ingredient.

 

You don’t need to treat your dog for tapeworm if you’re coming directly to the UK from Finland, Ireland, Malta or Norway.

 

Part 6 - QUARANTINE

 

You must put your pet into quarantine when it arrives in the UK if doesn’t meet the entryrequirements. You must pay the costs for this.

 

You’ll need to book quarantine premises.

 

The quarantine premises will normally deal with all documentation on your behalf. They should:

 

Ø submit an application form for an import licence

Ø arrange to collect your pet when they land

Ø organise clearance through customs

Ø arrange transport for your pet to the quarantine premises

 

Check when making the reservation.

 

If they don’t do these things, you’ll need to do them yourself.

 

Read detailedguidance on quarantine or contact the pet travel scheme helpline for advice.

 

Release from quarantine

 

Your pet will become eligible for release when it meets the entry requirements .

 

The veterinary superintendent or quarantine kennel owner will tell you when your pet will be released from quarantine.

 

Part 7 - CONTACT THE PET TRAVEL SCHEME HELPLINE

 

For more information, contact the Pet Travel Scheme helpline.

 

Pet Travel Scheme helpline

 

[email protected]

 

0870 2411710

 

Monday to Friday, 8am to 6pm (closed on bank holidays)

 

This is the Taking your Pet Abroad Guide in PDF:

Edited by stu007

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