The way i won, in the end was by making a formal complaint and having it all ready to send to their trade association.

I would suggest. prior to a LBA that you do that and follow it up with a complaint to the fos.

In your complaint make it very clear what you expect them to do and the consequences if they do not.

For example

You are in breach of contract as on x y z dates you rolled over without my permission and did not attempt to take the contractual amount. If you do not refund x by xxxxxx i will have no option but to escalate this to your trade association and the fos.

The way i won, in the end was by making a formal complaint and having it all ready to send to their trade association.

I would suggest. prior to a LBA that you do that and follow it up with a complaint to the fos.

In your complaint make it very clear what you expect them to do and the consequences if they do not.

For example

You are in breach of contract as on x y z dates you rolled over without my permission and did not attempt to take the contractual amount. If you do not refund x by xxxxxx i will have no option but to escalate this to your trade association and the fos.

Thank you very much Fletch.

Victory!

I sent a formal complaint, and pointed out that they were in breach of contract; breach of their customer charter and therefore in breach of CPUTR 2008 (supplying misleading information). I asked for £120 back, and reminded them they would be charged more than that if I opened a complaint with the FOS, and that my other rights extend to filing a complaint with the OFT, the CCTA, and the possibility of legal action.

They've agreed to refund the £120

Well done. They're ignoring me looks like its one for FOS.

Have you sent a formal complaint by recorded post? They have 8 weeks to resolve it from the date of receipt. Only after that point can you get the FOS involved. Their customer charter gives them five days to acknowledge receipt.

Address your complaint to:

Ariste Holding Limited

2 Reavell Place

Ipswich

IP2 0ET

By email. However I have them saved and I also have replies from 2 different people acknowledging the complaint.

Victory!

 

I sent a formal complaint, and pointed out that they were in breach of contract; breach of their customer charter and therefore in breach of CPUTR 2008 (supplying misleading information). I asked for £120 back, and reminded them they would be charged more than that if I opened a complaint with the FOS, and that my other rights extend to filing a complaint with the OFT, the CCTA, and the possibility of legal action.

 

They've agreed to refund the £120

Excellent well done:whoo:

And it's now in my bank account

Nice one. Chased it up and I should have a refund in the next few hours.

Its ok. Prob an attack of the forum gremlins

I got an alert from this thread. The user lesly had success reclaiming some money from Cash Genie, but there's no post here?

Prob a PDL tout, or someone whose post violated forum guidelines.

click cash genie in blue up the top

it has its own thread d now

dx